Atlantic Energy Connect User Reviews

Customer Experience

Positive experience37.0% of reviews
Neutral29.6% of reviews
Negative experience33.3% of reviews

~ Based on 27 written reviews from the US App Store.

What users say

Is Atlantic Energy Connect Safe?

Atlantic Energy Connect appears safe based on user ratings. AppsHunter Safety Score for Atlantic Energy Connect is 95/100.

This assessment is based on 3,581 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.1% of ratings point to a safe experience
3.4% of ratings suggest some concerns
1.6% of ratings point to a risky experience

~ Based on 3,578 App Store ratings for Atlantic Energy Connect.

Is Atlantic Energy Connect Legit?

Atlantic Energy Connect appears to be a legitimate app. AppsHunter Legitimacy Score for Atlantic Energy Connect is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App keeps crashing

I can’t access my cameras without the app crashing. It’s annoying.

Lola

2424

Not very good

Only captures sometimes.

1 star for electricity

5 star for this app & the 3 free lightbulbs they sent me. Otherwise, if someone comes knocking and saying they will provide your electricity. Tell them no & slam the door. They’re scammers. But the app is great! And I don’t have them as my provider but I still have their bulbs

Landscape not working in iOS 16

Since iOS 16 update, full screen won't rotate to landscape. Just shows half the image at top of screen.

THE BEST CAMERA EVER‼️

Hello I so appreciate the device and it gives me peace threw out my day knowing I can see what is going on in my home ..I was so against having one until my youngest sister who has one introduced me to it and I recommend everyone should have one ...THE BEST CAMERA EVER‼️

App keeps crashing when I try to review cloud footage

For the last two days, the app has crashed every time I try to open it or review cloud footage. Was working fine up until that point.

Horrible

Si nisiquiera puedo sincronizar mis aparatos cual es el punto de comprarlo

Trash

Light bulbs don’t even go into pairing mode

Lights

I love how I have complete control of the lights from my phone but sometimes my lights disconnect when I turn the lights on and off manually .

Terrible

Junk just as good as tech from 5+ years ago

No answer

I been emailing Atlantic for a tech support since 2020 quite a few times and they never answer

It’s bussin

Yesi love it

Nice freebies

I signed for Atlantic 4/5 months ago, no issues. Receive note in Ohio Edison that Atlantic drooped me as a customer and I would be served by a different company. Not happy!

Recording

I love this gadget but I don’t like the fact that you can not record off the app.

Needs updates ASAP

Would love to see an update for this. It’s a good camera but now I can’t talk to my family threw the speaker I can hear them but they can’t hear me. Plus the diagnosis doesn’t work I’m stuck on 3/6 n it says start ping but I’m not suppose to do any performance while it’s checking the diagnostic program. What should I do?? Who can I speak with ?? Does anyone else know??
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My camera and lights

Love it

Update on improving user interface

Widgets and connection awareness like when u walk n the house in your phone connected to your house WiFi your device in regarding to your light bulb device should come on wen u walk in and wen u walk out or disconnect from WiFi cut off to save even more energy and more comfortable for us

Simple to use - Like it 👍🏽

3 bulbs and 1 camera! Well! After downloading the AE app, proceeded to connect my devices. What a pain! It took the better part of a day 😫. First I had to downgrade my modem/router from 5G to 2.4Ghz.(bummer for my network). Most of the time the app/device would time-out so u must restart the process for each device which is very time consuming. However, once everything was connected, Happy Days!!! Set automations & scenarios, no problem. But recently my main electric supplier (peeco) suffered a brief power outage. Aww maan! What a ‘B’ to re-establish those connections. The camera came right back. One light came back after about 1-1/2 hrs. The second light took bout 3 hrs. The third is still out. This is very frustrating to have to go thru. The app shud be more intuitive like storing each devices info in case of situations like this power out. Plus, when the app says it’s found ur device and connecting it, it really is not-it just gets ur hopes up. It’s just a general popup msg when u start searching for the device. Messages shud be displayed as each phase is reached: ie. Device found; making connection; registering device, etc. Basically, I’m using iPhone not Android. Seems there’s more functionality and success with Android 🤔 (Apple being so proprietary! Much more I cud relate but who has the time😜
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Terrible

Can’t even register