Great car company. Flakey App.
The app falls over too often and loses all your data. Atlas promises to invest in better tech. Fingers crossed.
Dishonest practices, hidden charges
Price given/confirmed when booked via the app very different to what was actually charged. Extras never mentioned in the app.
Discriminated against disabled passengers
My mother used Atlas to get a taxi back from the airport. She’s disabled. She asked the cab driver to help her take her cases up the stairs - he then got in the car slammed the door and drove off leaving her in the middle of the night. When we ring up to complain the company puts the phone down on us. Discrimination at its best and employees are rude. They don’t care. Do not use!
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General service and app terrible
I used to travel with Atlas a lot, when they were a Minicab company you phoned up. have gone down dramatically in terms of reliability and service. Is booked a cab on the app and when it didn’t turn up it said “cancelled” and I called them. They had no cars in my area so cancelled the trip. No notification, or apology. Just one example of very low reliability.
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The worst car service in London.
They are not professional at all! I DO NOT recommend them
