The Farmington store is very inefficient
The layout of the store is terribl! When I order my food in this setting, I’d like to watch the people make my meal and then pay for it at the end. The store is super in efficient and has you going we’re past the food to order and then every time I get my order, it is all wrong because I’m not able to what I want.
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Suggestion for Mac ‘n Cheese
Suggestion: Have the vegan mac ‘n cheese as an option under “Sides.” Currently, we can only order it through the kids’ menu, which forces anyone who wants to order it to also get and pay for a sugary drink.
In the store, we have the option of ordering mac ‘n cheese (vegan and non-vegan) in two sizes ala carte. The app needs to do the same and place mac ‘n cheese under “Sides.”
In the store, we have the option of ordering mac ‘n cheese (vegan and non-vegan) in two sizes ala carte. The app needs to do the same and place mac ‘n cheese under “Sides.”
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Great investment for business
I love aubergine. However it takes me a long time to wait in the restaraunt. They have increasing their earning potential from people like like crazy because i can place an order on my lunch break before it starts and leave and be back in time because of curbside pickup. Their food is clean, amazing, and affordable. I love all of it, and they do really well with their vegan stuff. The app makes it even more accessible and I truly appreciate the investment on their part. It’s amazing and functions a really well, even aesthetically pleasing. Fantastic incredible job and recommend it to everybody.
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Adore the food! The app though…
I’m obsessed with every single dish I try here. The dressings are absolutely delicious!! The app is easy to order but the curbside pickup instructions could be updated. Sometimes the “I’m here” button never appears and I’m not sure if I should just call the restaurant when I arrive or not.
Best food and app
We love this app so much! They have the best food.
Fantastic Healthy Food
I love this place! I can eat lunch and not feel tired afterwards or like a ate a brick!
Great service, app can use improvement
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This app is broken
You can’t place an order for salads on this app. Every time you try it will scroll up to a blank white page. You can go back and try again… and again… and again. I tried this for 15 minutes to save 20%, but ended up frustrated and back online. This needs to be fixed.
App broken
The app has been broken for like 2 weeks now. It is frozen on one of my pending orders and will never go through. I deleted the app, downloaded it back and nothing will work. It’s making me lose my rewards points and is very irritating. Very buggy app:(
Painful!
Good thing I like Aubergine so much because the app is REALLY painful! You can’t just repeat a favorite order. Half the time it deletes your order part way through. They need to study the chipotle app. When I get fed up with aubergine I order from chipotle.
Crappy App
constantly locks up, won’t let you choose a time less than 45+ minutes. Beyond frustrating it happens every time
They have pictures!!!!
Thank you for having photos of your food!! Something Zupas still hasn’t adopted.
Easy to Use and fast
Convenient. Easy to use especially for curbside pickup
Best Place in All of Utah
So very grateful you have been so popular that now you have more than one location!
Bless all your labors of love and regard.
Bless all your labors of love and regard.
Dishonest company
I downloaded the app after visiting the website and saw that a 20% discount was being offered through their app. Unfortunately, the prices in the app are marked up 20% from those posted on the website. I’m very turned off by these type of dishonest marketing practices and likely won’t order from this restaurant.
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Cant redeem rewards or get support via app
The rewards button says you can redeem at checkout if you have enough. I have more than enough points for my order but the option to redeem at checkout does not exist for me. When I want to ask support about this, there is no support or help information in the app.
Disconnected Experience
The app seemed to have worked easy enough. We placed an order and were notified to that curbside pickup would be ready in 15-20 minutes. The status stayed in the initial ‘preparing order’ stage for 25 min. We wait in our car and try to call the restaurant and just get a message that they are busy helping other customers and to call back. So we do…several times. Same thing over and over again. They must be slammed! The status on the app never changes. After 20 minutes of waiting - 40 minutes since we placed the order we turn off the car, take the baby out of the car seat, walk in the restaurant to talk to someone. We expect to see a flurry of customers or an understaffed kitchen. Instead there is one customer inside with five employees twiddling their thumbs. ARE YOU KIDDING ME?! Our order is sitting there with the description of our vehicle on the receipt. Why are they not taking it out to the car…curbside as selected? Why are they not answering their phones? Why is no one doing anything? And then not even a sorry or admission of fault from the ‘manager’ at the kitchen. Can’t imagine using the app again or even returning- such a disconnected business. They don’t seem to understand how to use old technology (phones) let alone new technology (apps).
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Could be better
Wish it was better. The ordering process was easy, but once ordered the app never updated from processing order. After almost an hour of “processing “ I decided to go to the store hoping it was ready. Luckily it was, but my food was cold at that point.
Apps still need the staff to be on top of orders.
Placed an order, app was great till the crew didn’t send the update that the order was read for pickup, our food sat for almost an hour. Drove down to see what was going on and there it was, ready for pickup and no notification one hour after it was ready. Also tried to call the restaurant, no one picked up after several attempts. Tighten up loose ends.
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Order status doesn’t work
Waited for my order for some time (25 minutes) because the order status never updated. Even now, after I’ve picked up my food - the order status still says “order being prepared”
