Paid Audiobooks Deleted Without Warning
I purchased several audiobooks through eMusic/eStories years ago and recently discovered I can no longer access them. Support told me my paid purchases were deleted because I didn’t maintain a subscription and didn’t log in for six months, something I was never informed of at the time of purchase.
These were not rentals or subscription credits. They were sold as permanent purchases and I received no warning that my library would be erased. Now the platform is inactive and I’m being told to wait and “maybe” get access again someday.
Buyers should be aware that “purchased” content may not actually remain available. Very disappointing experience. And possibly illegal, pursuing those options now.
These were not rentals or subscription credits. They were sold as permanent purchases and I received no warning that my library would be erased. Now the platform is inactive and I’m being told to wait and “maybe” get access again someday.
Buyers should be aware that “purchased” content may not actually remain available. Very disappointing experience. And possibly illegal, pursuing those options now.
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Same like SoveryShari
The 100 thousand books are nowhere to be found. There’s like 33 books now available and some are in various languages. I have. Dozens of books which may or may not still be available. Some thing is going on here but they’re not saying .
Library went from great to nonexistent, waste of money
I used to love eStories (3 years ago) but the audiobooks available seemed have been reduced from initially 120,000 to about 500. And many of these books aren’t even in English. The picks form the editors’s do not even exist anymore. DO NOT WASTE YOUR MONEY. Awful website and app.
EStories is about as cool as this presidential election.
Garbage. Just get audible. There is literally no reason to use eStories over their competition. 0 selling points only drawbacks
Where did the books go? Can’t use my credits!
Don’t know what’s happened in the last few months, but this app that was fabulous is a disaster now. I’ve been a member since 2010 and have all kinds of books that I own and 5 unused credits. Every time I search for anything, it says no results found! There seems to be only a small number of books available and some are foreign language. What on earth is going on!! Wish I could get someone to tell me. I emailed support and got an answer, but it didn’t address the real issue. So sad, I loved this app!
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WHERE ARE ALL THE BOOKS?
As a subscriber I can't use the credits I've paid for.🤬I thought this was a temporary state, but it has gone on for many months now, and the last app update was 3 years ago.
There are NO books AT ALL in many of the genres.
Even more sketchy, the app shows titles to "discover" in a carousel, but they don't show up in genre lists. And are only available to "add to wishlist", not library.
The largest genre list (Fiction) has a grand total of 13—yes, THIRTEEN—books to choose from, only 10 in English.
Mostly 1-3 options if a genre has any at all, many of those not available in English.
I have appreciated this app previously for the audio player and convenient access to my library, but if I can't use my credits then why would I keep paying for a subscription?
There are NO books AT ALL in many of the genres.
Even more sketchy, the app shows titles to "discover" in a carousel, but they don't show up in genre lists. And are only available to "add to wishlist", not library.
The largest genre list (Fiction) has a grand total of 13—yes, THIRTEEN—books to choose from, only 10 in English.
Mostly 1-3 options if a genre has any at all, many of those not available in English.
I have appreciated this app previously for the audio player and convenient access to my library, but if I can't use my credits then why would I keep paying for a subscription?
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Can’t use my credits, no help from customer support
Can’t purchase any items with my credits. No response to email or messages on messenger. Very frustrating! Only giving you 1 star because I can’t give you zero! Fix this problem!
Won’t let me use my credits
It’s not working. And most of the books aren’t available anymore.
Doesn’t work
App won’t let me use my credits to buy an audiobook
Disappointing
Buyer beware you must use your credits within six months of them being issued. I like to save up my credits so I can purchase an entire series at one time. Regardless of that fact that you paid for them some reason eStories feels you have less time than a gift card to use them.
Buggy timestamps
App used to work great but recently it loses track of what time your at and presents an odd bug of the book % increasing rapidly while listening. Hopefully can be fixed soon, I really enjoy this app
Buggy timestamps
App used to work great but recently it loses track of what time your at and presents an odd bug of the book % increasing rapidly while listening. Hopefully can be fixed soon, I really enjoy this app
Screen Black When Playing Stories
EStories is wonderful for content. However, it doesn’t work so well on iPhone. The screen is black.
I would also like the search bar to give me a choice to play my book, not just show me I own it. The navigation is challenging with over 100 titles and the font being so small with no ability to zoom in.
I would also like the search bar to give me a choice to play my book, not just show me I own it. The navigation is challenging with over 100 titles and the font being so small with no ability to zoom in.
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No tablet app
Out of date
Mich better than amazon
Really easy to get audiobooks
Great
I like the app, I just wished there was a way to send a book at a time to my watch.
Enjoying the digital freedom of eStories!
Just started using it and I’m really enjoying this app so far. My favorite functions are being able to upload my own audiobooks into my library and downloading purchases, DRM free! It’s nice to be able to store my downloads how/where I want and manage my own library. Keep up the great service!
Garbage app, don’t waste your time
I hadn’t used this app in awhile but decided to try it again since I had books I hadn’t listened to. Two days and and unknown number of chapters into a book it reset my listening host to the beginning and now won’t let me fast forward to try to find where I was in the book. So frustrating and no easy way to get help!
I tried a different book and was able to finish. The listening time and chapter count and worthless. They are never correct. While listening it told me I had reached over 200% of the book before I got to the end. For the same book it claimed there were 18 chapters but the book was over in less than 10 chapters. You cant see the chapters separately and you can’t listen to specific chapters. Which would make it easier to jump back to where I was listening when it resets the book to the start. Bookmarks don’t work at all. I tried adding book marks to several books and none of those saved. The saved button was completely unresponsive. This means I can’t address the problem of the resetting the book to the start by setting a bookmark to go back to.
I tried a different book and was able to finish. The listening time and chapter count and worthless. They are never correct. While listening it told me I had reached over 200% of the book before I got to the end. For the same book it claimed there were 18 chapters but the book was over in less than 10 chapters. You cant see the chapters separately and you can’t listen to specific chapters. Which would make it easier to jump back to where I was listening when it resets the book to the start. Bookmarks don’t work at all. I tried adding book marks to several books and none of those saved. The saved button was completely unresponsive. This means I can’t address the problem of the resetting the book to the start by setting a bookmark to go back to.
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Drains battery in an hour
I went out on a walk listening to an audiobook and my iPhone battery was 86% and after an hour it was 36%. What the hell? I barely got home before the phone went into low power mode. Looking at the app it looks like the majority of battery power went to background activity?
Love your service, but won’t be using it until the app is fixed
Love your service, but won’t be using it until the app is fixed
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App glitch and ZERO customer service response
I am so frustrated! I have two audiobooks in my library that will not download and I get the error message “playback failed” whenever I try to listen. I was super excited about starting these titles and emailed customer support right away to get some help! After no response for 2 days I tried again and still nothing!! Luckily it was an intro offer and I didn’t pay that much, but I’m going back to audible because this isn’t worth it.
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