Beyond Impressed
Response from developer
Thank you so much for the fantastic review! We are absolutely thrilled to hear that you are so impressed with the app. Providing reliable alerts, user-friendly instructions, and robust features like uninstall protection is exactly what we strive for to help parents keep their kids safe online. Thank you for making the switch and trusting us to help protect your family!
Don’t bother
Response from developer
We are incredibly sorry for the frustration you have experienced. We completely understand how upsetting it is when features like Bonus Time fail to sync and screen time limits are bypassed. Because Aura's time limits primarily work by blocking internet access, apps and games with offline capabilities—like certain modes in Minecraft—can sometimes still be played without an active connection [1.1.1]. We want to help fix the Bonus Time syncing issue and discuss additional device-level settings that can help you manage offline play. Please call our technical support team at 1-833-552-2123 so we can investigate this immediately and get your family's controls working properly.
BEWARE SET UP
And between me and hubby, we are not tech savvy.
Response from developer
We are sorry to hear about the difficulties you've experienced with the app and appreciate you taking the time to provide your feedback. To best assist you, please reach out to us at 18335522123, so we can provide additional guidance and support. We’re here to help!
Feedback for the App and Tools
Overall, great app and experience from a parents perspective. We’ve tried just about all of the services out there and this app is the most polished and user friendly. And it works. Plain and simple.
Now for my feedback to the developers - hoping they see this.
1. If you’re only signing up for the parental options and not their entire suite of services, allow another guardian to be added to the account. Right now, you can only have one and that means sharing a login. Not a huge deal, but not ideal. If parents are separated or not on good terms, having an additional guardian login would be appreciated.
2. The Aura Keyboard is a cool way to capture social interactions and sentiments etc. Add the “swipe” option for those that like to use that while typing.
3. The list of pre-configured apps you can manage is fairly extensive, however, it doesn’t encompass all. Allow the ability to either add ones from the device, or provide suggestions back to the team on ones to add. Right now if it’s not available you have to allow websites and other workarounds.
4. When a child runs out of time allotment, allow them to make a request for bonus time instead of relying on the parent to see the notification and make adjustments. Just a “nice to have” option for the child.
Response from developer
Thank you for your review , truly we appreciate you taking the time to provide your feedback. Your feedback is incredibly valuable to us and helps us to continuously improve the user experience. If you ever need assistance, please don’t hesitate to reach out to us at 18335522123. We’re here to help!
It works until it doesn’t
We were forced to move to Aura when support was ended for Circle Parental Controls. For a while, it worked, and now, when my sons are off our home WiFi, most everything is blocked. They don’t have any internet when off home WiFi. This has been ongoing for 3 weeks with no resolution. My issue was escalated to the Engineering team and I was told to just keep checking for an app update. I need my kids to have access to their cellular network when off WiFi so this is not working for our family at all. I understand bugs but 3 weeks is too long to wait for a resolution, especially when I am paying a monthly fee for this service.
Response from developer
We are sorry to hear about the difficulties you've experienced with the app and appreciate you taking the time to provide your feedback. Please email us at app-support@aura.com To best assist you, please email us at app-support@aura.com or reach out to us at 18335522123, so we can provide additional support. We’re here to help!
Highly recommend
Response from developer
We appreciate the great review! Providing you with that extra layer of insight and easy-to-use parental controls is exactly what we strive for. We are always here to support your family's digital safety, so please keep our 24/7 Customer Care team in mind at 1-833-552-2123 if you ever need us.
Has way more than Bark
Response from developer
We really appreciate the great feedback! We're glad the setup was straightforward and that our monitoring tools are hitting the mark for you. Please keep our number handy: 1-833-552-2123. Our Customer Care team is available 24/7 whenever you need us.
Peace of mind
Response from developer
We are thrilled to be 'next level' for your family! It’s great to hear that the risky chat alerts and internet pause are giving you peace of mind without feeling intrusive. If you ever need help fine-tuning those settings, please call us 24/7 at 1-833-552-2123.
Can’t finish set up
Response from developer
We apologize for the blank screen during setup! It is incredibly frustrating when things don't work the second time around, especially after a previous success. This authentication glitch is something our team can resolve quickly. Please email us at app-support@aura.com so we can fix this immediately.
Great value
Response from developer
We are glad you are happy! When you are ready to explore those other features to protect your family, we can help you set them up easily. Please call our 24/7 customer care team at 1-833-552-2123.
Better than others
Response from developer
We are glad the sleep insights are helpful! We want to help you tame those "crazy" notifications and hear your thoughts on how to make the dashboard better. Please call our 24/7 customer care team at 1-833-552-2123.
Not much here
Response from developer
We apologize for the crashes you experienced! We are sorry your trial experience wasn't stable, but we’d love a second chance to prove our value. Please call us at 833-552-2123 so we can make this right.
