I love the magazine but hate losing what I paid for.
I bought all the back editions and they were all removed with no warning. It is joyful to read back editions and losing content that I paid for is unfair. Great magazine poor service.
Lack of response to issue
I have been unable to download February issue of House & Garden magazine for over a week and cannot obtain any assistance
No number to call & no response to many emails requesting assistance!!
No number to call & no response to many emails requesting assistance!!
I love the magazine but hate losing what I paid for.
I bought all the back editions and they were all removed with no warning. It is joyful to read back editions and losing content that I paid for is unfair. Great magazine poor service.
Stay away!
These guys are terrible, you pay but you find yourself locked out of the account without an option to reset your password! I contacted them multiple times and got no reply . I am taking the matter to Consumer Protection!
Doesn’t work
Signed up for the free trial, could download or read issues, messaged help, they told me to post another message for technical support, still waiting on replies.
Every time I tried to sign in, it wouldn’t accept my password, wouldn’t allow me to reset and I couldn’t read or download issues.
I ended up cancelling the free trial cause it was too much hassle
Every time I tried to sign in, it wouldn’t accept my password, wouldn’t allow me to reset and I couldn’t read or download issues.
I ended up cancelling the free trial cause it was too much hassle
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Where are my purchases?
All my purchases have disappeared. I have tried to restore purchases which makes no difference. This includes last month’s edition which I hadn’t even read yet. Customer support does not respond to me. This is equivalent to stealing.
Not happy
Was prompted to download the latest app, which I did, and now I can’t access my 8 years of magazines.
No one seems to want to help, extremely poor service.
May have to take this up with the ACCC
No one seems to want to help, extremely poor service.
May have to take this up with the ACCC
Black screen, on my iPad
I subscribed, and HAD been able to view the magazines and issues on my iPad and also on my iPhone for several months. Suddenly, this magazine will not open on my iPad, even though I can still open it on my phone. Likewise, I can open various other magazines on my iPad AS WELL AS on my iPhone.
So I would be keen to hear if anyone else has found a fix for this.
I have unsubscribed (now waiting for my credit to run out) and will re-subscribe to see if that fixes it.
Annoying, in the meantime.
So I would be keen to hear if anyone else has found a fix for this.
I have unsubscribed (now waiting for my credit to run out) and will re-subscribe to see if that fixes it.
Annoying, in the meantime.
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Good app
Ideal for the McDonald’s Monopoly every September!
House and garden app
This app is clumsy to use, constantly needing to login rather than just open
Keeps crashing
Log in then 2 seconds later it pops up asking me to login again as I’ve been logged out. Can’t even open anything as it continues to happen. Has been doing it ever since I downloaded months ago, only sometimes it decides to work and let me open a magazine. I don’t normally write reviews but this app is just annoying!
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Login issues
I’m having issues logging into the app.
It accepts the email address and password, congratulates me for logging in, then after approx 5 secs it pops up with a message telling me there’s been an issue and boots me out.
I then go through the login details and it does the same thing again. Has happened about 5 times.
Please fix this, it’s not the only time it’s happened.
It accepts the email address and password, congratulates me for logging in, then after approx 5 secs it pops up with a message telling me there’s been an issue and boots me out.
I then go through the login details and it does the same thing again. Has happened about 5 times.
Please fix this, it’s not the only time it’s happened.
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Previous purchases
Where are my previous purchases?
Much improved, but...
This version of the app is much improved over earlier iterations, but disappointed to see that it does not support the full screen size of the iPad Pro. I'm sure it is planned for the next version of IOS, but then it will require all issues to be downloaded again, which will be impossible if your subscription has lapsed. Therefore, you will lose access to every issue you have bought. Media companies really must find a way around this loss (theft?) of content that users have paid for.
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Payed for nothing
Payed for two years but it still asks me to pay for each download. The app recognises that the subscription is active until September but still won’t let me download the magazines without paying the $4.99. DO NOT WASTE YOUR MONEY ON THIS APP!
Don't waste your money
I'm really disappointed that I spent money on the electronic version instead of the paper copy of what is otherwise one of my favourite magazines.
The app used to work fine, but since the latest update I can only see a page or two at a time before the app crashes closed. So frustrating that I didn't even get to read the September issue, and judging by tonight, the October one is going to be no better. I guess I'll just borrow it from the library instead.
The app used to work fine, but since the latest update I can only see a page or two at a time before the app crashes closed. So frustrating that I didn't even get to read the September issue, and judging by tonight, the October one is going to be no better. I guess I'll just borrow it from the library instead.
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Disappointing
I agree with all the other reviewers - this is beyond disappointing. Do not waste your money!
Awful
I don't understand why Bauer media haven't addressed this App feedback. The download doesn't work and the stream is painfully slow and fuzzy. Don't bother
gemwy
wish I read the reviews before I purchased. Have to download to read every time you open. Does not store magazine on ipad , fanishes after you close down the app,. Very very very disappointed.
Aargh
Can't even get thru this review. Update is non intuitive, help is a non event and magazine us NOT interactive. Won't be renewing my subscription
