Future pilot
Response from developer
Thank you for your wonderful 5-star review! We're thrilled to hear that Aviator Assistant is aiding your helicopter pilot studies. Your recommendation means the world to us! If you ever need assistance, feel free to reach out at contact@aviatorassistant.com. Safe flying, and thanks for being part of our community!
Weight and balance
Response from developer
Hi there! Thank you for your valuable feedback and for the 4-star review! We truly appreciate your insights. We've worked on the weight and balance feature, so if you're still facing any issues, please reach out to us at contact@aviatorassistant.com. Your suggestion about VOR radial is noted for future updates. Safe flying! Best, The Aviator Assistant Team
Very Difficult to Cancel
Response from developer
Hello! 🌟 Thank you for sharing your feedback. We're truly sorry to hear about the difficulties you've faced with canceling your subscription. We're here to help! Please reach out to us directly at contact@aviatorassistant.com, and we'll ensure a smooth resolution for you. We appreciate your patience and understanding. Safe skies ahead! ✈️
Do not get. Seems to be going downhill with support.
2nd. Aviator Assistant was a great app in the beginning and I got quick responses when reporting issues.
NOW, don’t seem to really care if you are having issues. Call their phone number, and it says mailbox is full and not accepting new messages. I have pointed this out several months ago. No change.
Seems the first fix they try is to uninstall the app, then re download it and reinstall it.
Flying ifr, all of a sudden the ifr chart disappears. Big problem. Approach plate overlays have no transparency and you cannot see the chart behind the plate.
Vfr charts get lost as well.
Couple years ago, I gave them a 4 star rating as they were really trying. Currently, I cannot do that.
Notice there are no current ratings!
They cant even keep their charts up to date!
Don’t get caught flying with outdated charts!
Response from developer
Thank you for your honest feedback, and I sincerely apologize for the delay in our responses. We understand how important timely support is, especially for professionals like yourself who rely on the app for your work. It’s disappointing to hear that we haven’t been as responsive as usual, and we completely understand your concerns about referring students to an app with hard-to-reach support. We’re currently looking into our support processes to ensure that this doesn’t happen again. In the meantime, if you’re still waiting for a response, please feel free to reach out again via email or contact us directly at contact@aviatorassistant.com, and we’ll make sure to prioritize your inquiry. We truly value your feedback and your role as a CFI, and we hope to restore your confidence in the app and our support team moving forward. Thank you for your patience.
Do not get. Seems to be going downhill with support.
2nd. Aviator Assistant was a great app in the beginning and I got quick responses when reporting issues.
NOW, don’t seem to really care if you are having issues. Call their phone number, and it says mailbox is full and not accepting new messages. I have pointed this out several months ago. No change.
Seems the first fix they try is to uninstall the app, then re download it and reinstall it.
Flying ifr, all of a sudden the ifr chart disappears. Big problem. Approach plate overlays have no transparency and you cannot see the chart behind the plate.
Vfr charts get lost as well.
Couple years ago, I gave them a 4 star rating as they were really trying. Currently, I cannot do that.
Notice there are no current ratings!
Response from developer
Thank you for your honest feedback, and I sincerely apologize for the delay in our responses. We understand how important timely support is, especially for professionals like yourself who rely on the app for your work. It’s disappointing to hear that we haven’t been as responsive as usual, and we completely understand your concerns about referring students to an app with hard-to-reach support. We’re currently looking into our support processes to ensure that this doesn’t happen again. In the meantime, if you’re still waiting for a response, please feel free to reach out again via email or contact us directly at contact@aviatorassistant.com, and we’ll make sure to prioritize your inquiry. We truly value your feedback and your role as a CFI, and we hope to restore your confidence in the app and our support team moving forward. Thank you for your patience.
No Free Version Only Trial
Response from developer
Thank you for sharing your feedback, and I’m sorry to hear that you felt frustrated with the subscription model. We understand that cost is an important factor, and we strive to provide a premium experience with features and support that set us apart. That said, we absolutely appreciate your point about the value. We’re always working to improve the app and make sure it delivers on its promise. If you have any specific suggestions on what could make the app worth the subscription, we’d love to hear from you. Thank you again for your input, and we hope you continue to find the weather information you need!
Good App but lately developers don’t respond like they used to.
Looking online, support is not as accessible as they were at one time. Beginning to wonder what is happening.
As a CFI I can not refer students to an app that support us hard to get to.
Response from developer
Thank you for your honest feedback, and I sincerely apologize for the delay in our responses. We understand how important timely support is, especially for professionals like yourself who rely on the app for your work. It’s disappointing to hear that we haven’t been as responsive as usual, and we completely understand your concerns about referring students to an app with hard-to-reach support. We’re currently looking into our support processes to ensure that this doesn’t happen again. In the meantime, if you’re still waiting for a response, please feel free to reach out again via email or contact us directly at contact@aviatorassistant.com, and we’ll make sure to prioritize your inquiry. We truly value your feedback and your role as a CFI, and we hope to restore your confidence in the app and our support team moving forward. Thank you for your patience.
Download it! Try it! Enjoy it!
Response from developer
Thank you Joe! This is the best review EVER!
Finally! A solid cross-platform EFB app
The developers behind Aviator Assistant are exceptional. I had the opportunity to meet them at Sun 'n' Fun, and they even invited me for lunch on a separate occasion. Their responsiveness and dedication is outstanding. They very quickly address issues and release updates with new features and bug fixes.
This is now my go-to app for all my aviation needs. It's a comprehensive solution that's affordable compared to others on the app stores. I highly recommend it to anyone needing a reliable and feature-rich EFB.
Response from developer
Thank you for the amazing review! We are pleased to see that you are enjoying our EFB!
Battery hog
Response from developer
It sounds like there may be a background process or feature causing excessive battery use and performance issues. Our team is actively working to optimize the app, and your feedback is very valuable in helping us identify areas for improvement. In the meantime, you might want to try disabling background app refresh or adjusting location settings to see if that helps. If the problem persists, please reach out to our support team at contact@aviatorassistant.com, and we’ll do everything we can to help resolve the issue. We appreciate your patience and hope to get everything running smoothly for you soon!
Best EFB on the market
Response from developer
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our support team. We’re always here to help, and your feedback motivates us to keep improving. If you ever need assistance in the future, don’t hesitate to reach out!
Good idea, terrible app
Response from developer
Hello Northtxpilot, I am sorry you feel that way about. If you could please email us a support@aviatorassistant.com with any concerns or issues you had with our app, we would love the opportunity to understand why you feel this way. Thanks, Aviator Assistant Customer Care
Fun at Sun n’ Fun!
Response from developer
Thank you for the amazing feedback! We're so glad to hear that you had a great experience meeting the team at Sun n' Fun and that you're enjoying the app so much! It means a lot that you’ve already subscribed after just a few days of using the trial. We’re always working to improve the product, and your kind words about the app, the price, and our support team truly make our day. It’s fantastic to know that the support team was able to assist you with all your questions. We can’t wait to keep bringing more great features your way, and we’re so grateful to have you as part of our community. If you ever have more questions or suggestions, don’t hesitate to reach out! Thanks again for your support!
Crash
Response from developer
Thank you for the feedback. This issue has been resolved.
Top Shelf App
Response from developer
Mssr. Reginold, Thank you so much for the amazing review! We are dedicated to our users and continue to provide updates that enhance our users experience based on their feedback.
Awesome app for pilots
Response from developer
Thank you for the amazing review! We hope that you enjoy all the new changes that we have made!
