Good app, needs watch functionality
I like this app, but I’m not able to confirm on my Apple Watch like you can with some other authenticator apps.
Requires use of biometric
Won’t allow the use of pin and requires use of biometric
Faster MFA than most
Have used most of the different MFA applications over my career and this one seems to get me logged in the quickest with the least hassle. Really like not needing to remember a password as well.
Excellent
Highly recommended
Director of Product Marketing
Axiad ID works for my Axiad authentication (of course). But, it also works for 3rd party apps such as WordPress. It’s easy to set up and intuitive for use!
Works well
Use it and have no issues
Very easy and reliable to use
Quick alerts when I need MFA to log into my applications, and reliable biometric support to help secure the app.
Security risk
Be careful this company is collecting your biometric data. As a cyber professional this puts you at risk. This is absolutely abhorrent and idiotic for a authentication service. If we were going to use biometrics we wouldn’t need to use an authentication service.
IPhone Data Transfer
I had Axiad installed on my iPhone 8 and it worked ok, but then I had to get another iPhone 13, and now after transferring data the app no longer works. I get an “Unlock” button that does nothing
—- follow up —-
You (the developer) responded by asking to contact the firm using Axiad, so you could work with them directly. I didn’t say it was their issue, the problem is on your side. For their part they would just have me (re)enroll, that’s it.
The issue is data transfer from one phone to another, which is all on you guys not them. That part didn’t work, that’s what is broken, which is not an issue for the company but for you. I see no reason to contact or involve them in an issue they have nothing to do with.
In looking at the other comments I’m wondering how many were in the same situation, where you involved their company unnecessarily? I think you should own this yourselves, and test/retest data transfers to determine what goes wrong.
—- follow up —-
You (the developer) responded by asking to contact the firm using Axiad, so you could work with them directly. I didn’t say it was their issue, the problem is on your side. For their part they would just have me (re)enroll, that’s it.
The issue is data transfer from one phone to another, which is all on you guys not them. That part didn’t work, that’s what is broken, which is not an issue for the company but for you. I see no reason to contact or involve them in an issue they have nothing to do with.
In looking at the other comments I’m wondering how many were in the same situation, where you involved their company unnecessarily? I think you should own this yourselves, and test/retest data transfers to determine what goes wrong.
Show more
Opens to a Black Screen
Restarting iOS and re-installing the app does not fix the app opening to a black screen
Useless
App opens to a blank screen. Our IT department told me to delete Google Duo which may have a conflict with it. Still the same.
Easy to use and secure
More secure than other two-factor apps and works flawlessly. Supports pins so that you just need to confirm on the app if implemented by your org.
Needs fixing
It will ask me to do my face verification but every time after that I have to close the app out fully and try my passcode and Face ID verification again.
Blank Screen
After installing the app it prompts for permissions to send notifications.. after that prompt the screen is completely blank.. no labels or buttons.. literal blank app screen. I am running IOS 15 but have never seen a app that doesn’t render even the labels and buttons.
I have tried uninstalling and reinstalling.. rebooting.. updating IOS to the latest version. If I try it on a old phone with ios 14 it works as expected.
I have tried uninstalling and reinstalling.. rebooting.. updating IOS to the latest version. If I try it on a old phone with ios 14 it works as expected.
Show more
Won't accept my iPhone code
It asks me for my iPhone unlock code ... And then asks again and again and again. Does nothing else. I talked to my company's tech support and they agreed, there are lots of people with iPhones that can't use the app.
Not the only one with BLANK SCREEN
Installed the app… only presents blank screen. Why no FAQ?
Blank screen
After opening the app a blank screen shows up !!!
App doesn’t work
I downloaded this app to authenticate to access a work site remotely but the app opens up to a blank screen. To resolve the issue I tried a soft reset, hard power cycle, and I even uninstalled and reinstalled the app but no success. I’m currently using an iPhone 12 Pro Max on software version 14.7.1.
Show more
Worst ever
Waste my time, never work out
“Challenge Response Failed”
I never get prompted to approve my MFA sign on and it’s ridiculously annoying. I’d really like for it not to take 15-20minutes on average just to sign in and complete my daily timesheets. I constantly swipe up to refresh and nothing ever happens. Would really like my company to switch off as this Axiad ID Cloud seems to never work the first time like Microsoft Authenticator.
Show more
