Good app, needs watch functionality
Requires use of biometric
Faster MFA than most
Excellent
Director of Product Marketing
Works well
Very easy and reliable to use
Security risk
Response from developer
Hello Issac in red, Thanks for your review. Face ID is only used for authentication to Axiad ID app and a notification is received only as to whether the authentication is successful. Axiad does not collect any biometric data. Please refer to the Apple Privacy Policy in the following link, https://support.apple.com/en-us/HT208108 Additionally, Please feel free to contact us at support@axiad.com to discuss your concern.
IPhone Data Transfer
—- follow up —-
You (the developer) responded by asking to contact the firm using Axiad, so you could work with them directly. I didn’t say it was their issue, the problem is on your side. For their part they would just have me (re)enroll, that’s it.
The issue is data transfer from one phone to another, which is all on you guys not them. That part didn’t work, that’s what is broken, which is not an issue for the company but for you. I see no reason to contact or involve them in an issue they have nothing to do with.
In looking at the other comments I’m wondering how many were in the same situation, where you involved their company unnecessarily? I think you should own this yourselves, and test/retest data transfers to determine what goes wrong.
Response from developer
Hi Nvanwyen, We are sorry about the issues your are experiencing with our App. We would like to work with your IT department to resolve the problem. Could you kindly send us an email at support@axiad.com and let us know the organization you are working with? You can just use the following subject in the email: "App Store review from flytrc", that will be sufficient for us to associate your email with the issue. Again, we apologize for the inconvenience and be assure we will work on a resolution. Axiad Customer Support team. Thank you
Opens to a Black Screen
Response from developer
We are sorry about the issues your are experiencing with our App. We would like to work with your IT department to resolve the problem. Could you kindly send us an email at support@axiad.com and let us know the organization you are working with? You can just use the following subject in the email: "App Store review from flytrc", that will be sufficient for us to associate your email with the issue. Again, we apologize for the inconvenience and be assure we will work on a resolution. Axiad Customer Support team.
Useless
Response from developer
We are sorry about the issues your are experiencing with our App. We would like to work with your IT department to resolve the problem. Could you kindly send us an email at support@axiad.com and let us know the organization you are working with? You can just use the following subject in the email: "App Store review from flytrc", that will be sufficient for us to associate your email with the issue. Again, we apologize for the inconvenience and be assure we will work on a resolution. Axiad Customer Support team.
Easy to use and secure
Needs fixing
Response from developer
We are sorry about the issues your are experiencing with our App. We would like to work with your IT department to resolve the problem. Could you kindly send us an email at support@axiad.com and let us know the organization you are working with? You can just use the following subject in the email: "App Store review from flytrc", that will be sufficient for us to associate your email with the issue. Again, we apologize for the inconvenience and be assure we will work on a resolution. Axiad Customer Support team.
Blank Screen
I have tried uninstalling and reinstalling.. rebooting.. updating IOS to the latest version. If I try it on a old phone with ios 14 it works as expected.
Response from developer
Sorry you are having issues with the app. You can get support by going to axiad.com/support or support@axiad.com. Can you check the following and provide to support: Is FaceID enabled? Do you have a 6 to 8 digit pin? When did you first encounter the issue? What version of iPhone do you have? What version of iOS 15 are you running?
Won't accept my iPhone code
Not the only one with BLANK SCREEN
Blank screen
App doesn’t work
Response from developer
Sorry for delay in response. Well that combination most certainly should be working as it is same as me. Please contact our support team at support@axiad.com or axiad.com/support and they can help resolve your issue. If you would like to provide feedback or suggestions to improve your customer experience please feel free to email customer.success@axiad.com and we pass the information on to our product teams.
Worst ever
“Challenge Response Failed”
Response from developer
I am sorry you are having issues with your MFA. Many things could go into a missed or late prompt, like bad internet connection, a device, like a watch, dismissing the notification, among other issues. Please contact our support at axiad.com/support or support@axiad.com and they can help find a solution to your issue and improve your customer experience. You can also try updating to our newest version 2.0.2 to see if that resolves your issue.
