Awful
On New Year’s Eve the app was glitchy and it kept kicking me off. Tried on my daughters phone and did it in her phone too. I deleted app and re installed several times and turned phone off and in and updated phone and nothing. So I couldn’t use my Axxess discount on New Year’s Eve. What is the point of selling a product that solely depends on a app the you can’t even sign into or use. What a wasted $40 on this product. Never again. I hope this gets fixed
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Frustrating
Planned to use today on a few deals since the year is wrapping up. Force closes every time I try to open the app. Uninstalled and reinstalled and continues to close. Useless. If they had continued to provide a card to use alongside the app, this would not be a problem. I’m not sure why the decision was made to go with app only. So frustrated.
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Love Love Love my Axxess Membership!
I have saved hundreds of dollars on this app! From restaurants to clothing to activities to drycleaning! I have saved so much money! Def worth every Penny!
Not the same
Will not renew next year. Even though it’s pretty good this year it’s not as good as it used to be. And I’m pretty sure it’s only gonna get worse. Some restaurants don’t even honor it anymore. Ridiculous. Actually it’s false advertising. Maybe I’ll look into pursuing legal action.
Wise than before
The old app was very good, it told you if you had used an offer at a glance. The newest update does not show that and the only way to find out is to click on offer. The problem is that before you click on it you are warned that if you click on it you must use it or lose it. That means you cannot just check to see if you have used the offer before without losing it if you haven’t—such a stupid new system, surely one of the dumbest ideas of all time
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No filter by city
Filters aren’t working well in general. 2 for 1 filters show deals that are not 2 for 1. They took the city filter away as well so it’s harder to find things.
App hasn’t worked for me on over a year
I was fine not using my Axxess card during lockdown, so the fact that the app hasn’t worked for me (I’ve uninstalled, reset my password, etc) for over a year wasn’t a big deal. But I gave in and purchased a new card this year only to encounter the same issues with the app. There’s no support (except a phone number in the website), so I’m just stuck with a service I paid for and can’t use.
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App has been down for over 10 days
App has been down now for over 10 days. I’ve tried deleting the app and reinstalling it to see if that would resolve the issue, but the same error keeps popping up. Developers, what’s going on? This is why the physical card should be used instead (like it used to be) instead of this crummy app.
Broken SSL connection
All of the sudden my Axxess app won’t open. It states that the ssl connection is broken. Thinking it was because I had offloaded it for a bit, I deleted it and reinstalled it with no different result. I couldn’t ask for help, as that wouldn’t open either. Guess it’s good that I hadn’t bought a new card yet.
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Great program, poor app
I am a proud Axxess card holder but find the app to be completely useless. Since the 2021 update I have not been able to log in. I’ve deleted and reinstalled the app several times and have tried creating a new account. Each time. Try to log in I get a timeout error message. For me the app is completely useless.
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Love my axxess
Love this app and the card it is so great to get a great deal from local places !
Makes you really enjoy the great places in our own town and it helps the schools as well
Wish more restaurants would offer us these great deals!
Makes you really enjoy the great places in our own town and it helps the schools as well
Wish more restaurants would offer us these great deals!
Best investments of the year!
At McDonalds alone, I save hundreds per year. And all for less than $50. So having this card is a bad idea, why?
Use it as often as possible
Since the plague started in March of 2020 I still shop and eat in the community but I stopped using the card and pay full price to help keep their doors open.
Nearby merchants are gone after the update
I loved the app until I updated it yesterday. It is now only showing a few nearby merchants and the rest are over 25mi away???? I also searched by name for the merchants that I used in the past and the app says can’t find them???? Anyone have had similar issues?
Axxess card
I’ve been having issues with my card, for some reason it is showing the Santa Barbara participants and I cannot access the ventura county list. I tried to delete and rescan my card without any success. I’ve called the number on the back of the card and I have not been able to get a hold of anyone!
Response from developer
Hi JinxnMilymom! I am sorry to hear about the difficulty you are having with our App. In the Account tab, there is Preferred Market tab where you are able to toggle back to Ventura so that you can load the Ventura Merchants & Offers. If you are having continued difficulty, please call us at (805) 884-0307. If you can't get through to an Agent, please leave a message so that we can call you back. Thank you!
This card needs better organization!
If I really want to use this card I can’t . It is not organized in any way that makes any sense. If I am downtown & looking for a restaurant I should be able to to look under Restaurants and find one. I should be able to look under all the major categories of things and find what I am looking for. I should not have to go through every business in the area to find a restaurant . It is just too time consuming.
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Response from developer
Hi! We have worked really hard over the last few years to improve this part of our App so that the most up to date version has the option to filter out 2-for-1 Offers only, and then by Name, Nearby or by Map. If you are having trouble seeing this function, please give us a call at (805) 884-0307 so that we can help you!
No card needed but search function is terrible
I tried searches for “dry cleaners” and go “no results” despite knowing there are several offers available. Same when searching “massage”. Only a few came up but when searching by business name more were found. This probably indicates better tags in each offer needs to happen.
Great app but need to offer a no card option
I only use the app and it is so great. They should make it where you can just renew on the app without having to purchase an actual card and book that you have to pick up and validate before you can use it.
Response from developer
We've got you covered! In the app, go to "My Settings" and select which membership you'd like to auto-renew. By selecting a school or group below the auto-renew, $13 of your purchase will be allocated to them each year through our fundraising initiative!
Awesome App
I love having the access card and getting savings when going out to eat. But they sure took it up a notch when they added it on the app. I may not always have my card on me but I definitely have my phone. When I walk into a business it shows me if they have a deal or not so I’m really able to utilize my card now.
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Axxess Card 2019
I got the card as an office gift and I loved it. I had never had the Axxess card before and
I’m currently in Ventura County and I’ve gotten really good use out of it. It is easy to use, I haven’t had any issues using it, I straight tell the merchants I have the Axxess card and they whip out their issues phone, scan my card or phone and it’s good to go. I recommend buying it!
I’m currently in Ventura County and I’ve gotten really good use out of it. It is easy to use, I haven’t had any issues using it, I straight tell the merchants I have the Axxess card and they whip out their issues phone, scan my card or phone and it’s good to go. I recommend buying it!
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Response from developer
Thanks for the great review Rbecca1218! And did you know that beyond the great savings members enjoy we're active with local schools and non-profits with fundraising? This year's membership fundraising drive for Ventura and Santa Barbara Counties raised $643,680 for local programs! Pretty cool, right?!
