AYR Palatka, Fl
I absolutely love this dispensary. 10/10 from the great products to the extremely friendly & helpful staff. Highly recommend to anyone looking for an amazing dispensary!🫶🏼
Great Bud-tenders
It’s never a disappointment going to Air Summerfield. SAM is always a joy to see when I come through those doors. JASON is eager and helpful to assist every time. Keep up the good work team.
My favorite dispensary
I love this dispensary! Everyone is so awesome and the weed is the best in charlotte county!!
I belong.
Nice to go to a dispo and not be talked down to. Or feel like I’m bothering them buying their cannabis.
Ayr Staff
They call me by name and have done so for 4 to 6 years very friendly and professional. Great products!
THEY WILL ILLEGALLY OVER CHARGE YOU THEN THREATEN TO CALL THE COPS IF YOU POINT IT OUT!!!
I recently had one of the worst customer service experiences I've ever encountered at your Panama City, Florida location, and unless this matter is addressed, I intend to document the entire incident publicly because patients deserve to know how they're being treated.
The problems started before I even left the register.
I purchased six Live Resin cartridges that were clearly advertised as **3 for $65 with unlimited add-ons for $20 each.** Under that promotion, my total should have been **$125** ($65 + $20 + $20 + $20). Instead, I was charged **$130** by ringing the transaction as two separate 3-for-$65 bundles.
When I politely pointed out that the advertised promotion was not being honored, I expected someone to simply correct a $5 pricing mistake.
Instead, I was met with hostility.
Both the budtender and the shift manager, Trent, refused to honor the advertised pricing. Rather than attempting to resolve the issue, they became argumentative. As the credit card terminal itself began malfunctioning, the budtender threatened to refuse service altogether if I continued asking why the promotion was not being applied as advertised.
After the purchase was completed, I asked Trent about AYR's policies regarding refusing service to qualified medical marijuana patients. Florida's Medical Marijuana Treatment Centers exist under a comprehensive statutory and regulatory framework established by Florida law, and I wanted to understand how AYR reconciles refusing service over a customer raising a legitimate pricing dispute.
What happened next was even more disturbing.
Throughout the interaction, the budtender repeatedly made personal remarks instead of addressing the issue. Among other comments, she repeatedly told me, "You need serious help."
It is astonishing to be spoken to that way inside what is supposed to be a medical dispensary. Rather than discussing the advertised promotion or attempting to resolve the pricing discrepancy, your employee chose to belittle a registered patient who was simply asking that the advertised price be honored.
Then the situation escalated further.
She threatened to call the police despite the fact that the only dispute involved AYR charging me more than the advertised promotion. Instead of de-escalating the encounter or seeking a reasonable solution, your staff repeatedly escalated a situation that never should have become confrontational in the first place.
This entire interaction reflected extraordinarily poor judgment, a lack of professionalism, and a complete failure of customer service. A simple correction of a $5 pricing discrepancy turned into insults, threats of refusing service, threats of police involvement, and conduct that I believe falls far below what patients should expect from a licensed Medical Marijuana Treatment Center.
In addition to seeking an explanation from AYR, I am evaluating whether aspects of this incident should be reported to the Florida Department of Health (DOH) and any other appropriate regulatory authorities for review.
I would appreciate a prompt response regarding this incident, including whether this conduct reflects AYR's policies and what steps will be taken to address both the pricing issue and the behavior of the employees involved
[see: Fla. Admin. Code R. 64ER25-6(3)(a)]
The problems started before I even left the register.
I purchased six Live Resin cartridges that were clearly advertised as **3 for $65 with unlimited add-ons for $20 each.** Under that promotion, my total should have been **$125** ($65 + $20 + $20 + $20). Instead, I was charged **$130** by ringing the transaction as two separate 3-for-$65 bundles.
When I politely pointed out that the advertised promotion was not being honored, I expected someone to simply correct a $5 pricing mistake.
Instead, I was met with hostility.
Both the budtender and the shift manager, Trent, refused to honor the advertised pricing. Rather than attempting to resolve the issue, they became argumentative. As the credit card terminal itself began malfunctioning, the budtender threatened to refuse service altogether if I continued asking why the promotion was not being applied as advertised.
After the purchase was completed, I asked Trent about AYR's policies regarding refusing service to qualified medical marijuana patients. Florida's Medical Marijuana Treatment Centers exist under a comprehensive statutory and regulatory framework established by Florida law, and I wanted to understand how AYR reconciles refusing service over a customer raising a legitimate pricing dispute.
What happened next was even more disturbing.
Throughout the interaction, the budtender repeatedly made personal remarks instead of addressing the issue. Among other comments, she repeatedly told me, "You need serious help."
It is astonishing to be spoken to that way inside what is supposed to be a medical dispensary. Rather than discussing the advertised promotion or attempting to resolve the pricing discrepancy, your employee chose to belittle a registered patient who was simply asking that the advertised price be honored.
Then the situation escalated further.
She threatened to call the police despite the fact that the only dispute involved AYR charging me more than the advertised promotion. Instead of de-escalating the encounter or seeking a reasonable solution, your staff repeatedly escalated a situation that never should have become confrontational in the first place.
This entire interaction reflected extraordinarily poor judgment, a lack of professionalism, and a complete failure of customer service. A simple correction of a $5 pricing discrepancy turned into insults, threats of refusing service, threats of police involvement, and conduct that I believe falls far below what patients should expect from a licensed Medical Marijuana Treatment Center.
In addition to seeking an explanation from AYR, I am evaluating whether aspects of this incident should be reported to the Florida Department of Health (DOH) and any other appropriate regulatory authorities for review.
I would appreciate a prompt response regarding this incident, including whether this conduct reflects AYR's policies and what steps will be taken to address both the pricing issue and the behavior of the employees involved
[see: Fla. Admin. Code R. 64ER25-6(3)(a)]
Show more
What the hell is the point of the app now?
If you’re redirected to an external website to order your products, what’s the point of the app?
App keep glitching
App keep glitching.
Great dispo - Terrible App
I love the medicine, the value, the tenders. The app is awful. I've tried to place orders and it just bugs out, sending me into an endless loop of entering passwords and losing the cart. I don't mind buying in store, but pre-ordering is a convenience and time saver I rely on.
SUCKS!
I’ve had this app for over a year, and it fkn sucks. The shop part of the app is stupid bc you have to re-login & 98% of the time it doesn’t even work. It’s honestly the dumbest app & it works as if it is 2009 n apps were just invented.
So dumb.
I just stick to the website on safari.
Do better, this app SUCKSSSSS
So dumb.
I just stick to the website on safari.
Do better, this app SUCKSSSSS
Show more
Trash
The app is trash plain and simple. Can’t log in and can’t even view the store now come on.
Vibe Coded App
The IT team plays wack-a-mole with bugs and basically makes the app unusable creating more without proper end to end testing.
Terrible broken app
You can’t even shop because when you click a category it just refreshes the page back to the Home Screen. Sucks because they are close by and I’d rather order online for pickup rather than going and waiting in line.
WORST APP OF ALL TIME
This company would at least double it sales if it had an app that would allow you to look at its products, the app automatically takes you back to the homepage no matter what you click on and has been doing it for over a month. This company is just another prime example of the greed in this world today where nothing is being invested back into the company.
Show more
App unusable
The constant refreshes make this app useless. You can’t even checkout without the page resetting over and over
Useless
Can’t even stay logged in long enough to view products.
1/10
Quite possibly the worst dispensary app out there
The app is useless
The app used to work well, but I can’t even shop on it anymore. Super glitchy. No stars.
App barely works
Too glitchy especially after the update
Keeps logging me out
Every time I add an item to my cart then go to check out it either logs me out or removes that item and put my last order in the cart
