Frequent errors
This camera goes out quite often for “server errors” that usually take 2-3 days to fix but it’s recently been out for 2 weeks and counting. Don’t waste your money with this company
Poor connectivity, poor picture, poor app
We have had this camera going on 7 months and it was great in the beginning. We do live in area that wifi is not the best, but I’ve updated our system so this shouldn’t be an issue. The camera now won’t connect to a mobile device, I receive a black screen or an error message. The tablet battery life is about 1 hour and won’t turn on if plugged in. You must have a camera window open and then you Can plug it in to keep it going, but at times this doesn’t even work and the tablet turns off completely. There is about a 10-15 second lag on tablet and phone. The audio is poor and doesn’t come through clear. The app hasn’t been updated for 3 years now. And if for whatever reason you disconnect the cameras you have to call the company for them to reset them on your end and then go through an extensive set up process again. I do NOT recommend this product.
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This app is trash
If you’re looking for something reliable that you can actually look at when you need to, this isn’t it. This app literally almost never works.
Love the camera hate the app
Get it fixed. I love the camera but the app shuts down constantly. When you have a newborn the last thing you want to worry about is a stupid app shutting down
Great picture
I got the camera and included tablet working first. Once they were working I downloaded the app, logged in, and everything was great.
Do not buy
It has been off and on for the almost 2 years we’ve had it. The tablet reboots at random and allows pop up adds and refuses to connect. There have been stretches when it hasn’t been an issue but for the most part it’s been horrible. Now it won’t connect to the server. At all. Waste of money
Horrible
Had no idea they quit updating the app. It disconnects after 30 seconds and you have to keep reconnecting it. I was excited that it actually worked for more than five minutes the other day, but realized I could hear my son in the other room even though the picture showed him still sleeping. He had himself almost pulled out of his bed and nearly fell! I no longer trust this monitor and am very disappointed in this purchase! I wish I could take it back but we can’t now and can’t afford to get something else! What a waste of money!
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Avoid this product & app at all costs!!
If I could give 0 stars I most definitely would. Camera is very unreliable. It will show you a few minutes of footage but then say connection lost, take about 6-7 times of trying to relaunch the camera before it actually works again- each time you’ll either get a blank screen or a ‘cannot establish connection’. Do not get this product.
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Very disappointed
Opened the box for the baby monitor to find a broken monitor, it was replaced for $50. Just over a month later monitor is broken again. We have tried to use the app on our iPhones and are forced to sign in very often as we are signed out. Once signed in we both get black video display. As far as using the system on WiFi it is very limited and will not work throughout the house, all other WiFi enabled devices work without any problem. Just bought a WiFi repeater to see if that would solve the problem but second monitor broke before we got the time to install repeater. Parents avoid the product and the app. I see we are forced to give a star rating but firmly believe the app and product deserves zero stars.
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Garbage
Camera won’t connect, app and instructions are complete trash.
Camera does not connect to mobile app
The camera and tablet worked the first two days of use but would time out frequently. Now, less than a week after installation, neither the tablet that came with the camera nor the app on my iPhone or iPad will connect with the camera feed at all. The tablet and camera together cost $150 so to have it not work after going to the trouble of installing it is deeply disappointing and frustrating. The camera itself is fine - it has some kind of night vision that allows you to see your baby when it’s dark - but I have no way to see the feed from the camera, so useless. Customer service will not get back to me. Please fix these issues ASAP!
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Great picture and sound!
At first I was skeptical because it is not traditional technology where the camera is portable and the camera viewer is also portable. The camera is connected to the WiFi and the wall...as in plugged in. However, it has been wonderful this whole time. The picture is clear: lights on or off, day or night! The sound is so sensitive it picks up other noises made around the room or outside of it. We have been using it non stop-every night and yes it times out but we are constantly referring to the monitor (on the iPad it’s been downloaded) that we notice and just reopen the app. No big deal! Plus our new blend room is not too far from ours where we do hear him hollering “IF” the camera is not available -or rather the app and that is SELDOM. We don’t have a single complaint about this camera or the app associated with it. More people should know about it! It’s not advertised-marketed enough! Thank you.
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A lot of down time
We’ve had the monitor for 10 months now, and it rarely works as it should. Tonight the monitor is working, but the app on our phones is not. We frequently have to call technical support (only available during business hours) and usually have to leave a message to receive a call or email back the following day or two. Very disappointing overall.
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Nope!
This monitor/camera system worked wonderfully for the first 9-12 months! We loved it! Ever since they stopped updating the app though it’s been headache after headache to try and monitor our 2 boys every night. The software on the tablet that came with the cameras NO LONGER WORKS! We have tried uninstalling and reinstalling it - nothing. We have tried using the app through our phones, but the feed cuts out frequently. So so disappointing!!
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App is horrible
The video cuts in and out every 5 seconds
Terrible App
Camera view constantly times out or drops connection. Huge delay on the tablet. Really disappointing.
Absolutely Terrible Product and App
Aside from the constant timing out, now when my app connects to the camera there is only a black screen. When I use the Android unit that came with it, I can see the baby and crib perfectly so it doesn’t seem to be a camera hardware/connection issue.
Avoid this app, avoid this product line...if you’re just now downloading the app it, it’s not too late to return your purchase.
Avoid this app, avoid this product line...if you’re just now downloading the app it, it’s not too late to return your purchase.
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Could not connect to device
My husband and I each tried to set up this device 3-5 times but it would not connect to the device we purchased. I could not find info online on how to troubleshoot so we returned the device and deleted the app. Totally not worth the frustration.
Constant Drops Connection
This would be great if it worked all the time, but it constantly drops the connection
Needs A lot of updates
The camera constantly times out. Even with motion detected. The newest issue is that the camera doesn’t even let me view the crib—I can’t even click on the camera icon, it’s grayed out and not able to be clicked on. It isn’t my WiFi because my other apps are working fine. I’ve unplugged the camera several times to try to reset it and it works for maybe an hour before it goes back to not allowing me to view the camera. Really terrible app. Camera quality is just OK. would not recommend this camera and app if you’re looking for a WiFi camera.
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