Subscription logins are working now
I purchased a digital subscription together with my print subscription and I can log into this app with it. (Be sure you're using the **recipient's** account number and not the **order** account number! The email I got was not at all clear on the difference and the order number was listed first, so at first I tried that one and thought that the app might still be broken! But it works with the recipient number farther along in the email after padding it out with zeroes to 10 digits.)
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Bad bad advertising! Rip OFF!
I received an email telling me after I paid for a subscription $29.95 for my granddaughter that I was eligible for a digital subscription. I attempted to log in and was refused. I called and was told I was NOT eligible for the digital subscription. When asked how much more I had to pay she responded with an additional $20 + WHAT! Unbelievable and a total ripoff..I will not renew my subscription next year and will order Highlights for my granddaughter instead.
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Login
Does not let paid online subscription log in. Paid extra for this addition.
Does not recognize paid login
As other reviewers say, this does not recognize the logins of paid subscribers. We just got our subscription a week ago, and it came with instructions to log in to this app that don’t work. The last update to this app was over two years ago, so this has been an issue that Cricket has been aware of for two years and has completely ignored. That’s very disappointing.
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Terrible app
Unable to view paid content...😤
Doesn’t work!
My purchases are not downloading, nor does the app recognize my username or password
App Doesn’t Work
This app doesn’t recognize paid subscribers. Digital magazine content is not viewable.
书很好，但是以前买的都没有了是不是要给个说法啊。补偿新的也好啊。
书很好，但是以前买的都没有了是不是要给个说法啊。补偿新的也好啊。
这个杂志怎么了？订阅无效
很早以前就关注，当时看了免费的那一期觉得挺好。今天下载了最新版本，订阅了一年的杂志，结果无法下载最新一期的杂志。只能联系苹果客服退款，好遗憾。
Where once there was a great app
This used to be our favorite app. I loved how the already fabulous magazine was turned interactive with coloring pages, I Spy type activities, read aloud and sing aloud features. When the app changed I tried to log in. Even though I PAID FOR THE FULL DIGITAL SUBSCRIPTION I either couldn't get logged in or them only got a basic PDF of the magazine. That isn't worth anything! I agree with others on the terrible customer service, basically they said we can't help you. Very disappointing.
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怎么回事儿，什么都没了
不知道什么时候开始，不支持苹果订阅户了？自2013年开始购买这个杂志，一直订阅到今年10月，竟然说不支持就不支持了？过去杂志是购买过的竟然全没有了。强烈要求退款。
Should be a free app
This was a very disappointing app only because it was not interactive! The price too much...
Broken App and Terrible Customer Support
This was one of my toddler's favorite apps and we used it several times a week to read charming interactive magazines, free because we also have a print subscription. Then I got an email from them telling me the app had changed and to log in again. Now it doesn't recognize subscribers, all our downloaded magazines are gone, and those that are viewable lack interactive features. I called their supposed tech support and after a long time on hold someone clueless came on who didn't seem to understand what an app was. I tried their online tech support. For the last 3 months they have written me every few weeks telling me that they changed my password and I should be able to log in now. I was always able to log in, so my problem is still unresolved. They also keep marking the case as Resolved, which it is not. The last time they wrote me and actually said: We can't fix your problem, we'll try to get tech support to keep working on it, but in the meantime, here, we've changed your password for you, hope that helps. Argh.
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DO NOT BUY
We subscribed to this for minimal 2 years or 24 months, since 2013 and now have NO access to any of our content, which we paid for. Cricket Media will not help and they place the blame on Apple. Apple does not own the content, Cricket does, therefore they are accountable. Unfortunate, it was a really good interactive app. Don’t waste your time money or effort.
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HUGE disappointment!
No stars. I only put one star because no stars wasn't an option. What a drastic, terrible downgrade! My 2 year old loves the magazines and we both adored the old, interactive app. I've never reviewed an app before but I'm just stunned at how bad this is now that I want to warn people against getting this app. No animation, no music, no read along voices. Definitely not keeping up with the times at all. Bring back the old format!
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Cricket has lost my business
Fine if they want to change their app - which is really a downgrade - BUT IT IS NOT OK that all of the issues I purchased - about $50 worth are gone since this new update! I am not a happy camper and am missing the fun I used to have reading and playing with my 2 yr old granddaughter.
Not interactive AT ALL!
The previous downloads we had already purchased are not available and the magazines that we just RE-purchased are just a copy of the print with NO interactive parts or extras. So so DISAPPOINTED. What a waste.
这是强盗行为
我购买了自老版本发行以来的每一期杂志，这次强行更新，把我的全部内容抹杀，无法再次使用。既然在这里更新我要求恢复以前版本杂志的使用权。我想这是一次非常不道德的升级行为。对于这样的软件产品，我感到非常愤慨。且本次更新，多媒体互动，语音全部都没有保留，真是几乎毫无趣味和价值可言！
很遗憾
很好的杂志，但是改版后没有音频了，太遗憾了
Do not buy!
The app used to be amazing. Not any more. More over, since they've updated the app, it doesn't recognize iTunes subscribers any longer. The publisher site says iTunes subscribers should ask iTunes for refund, while iTunes do no refund for any in app purchases even if this is a magazine subscription. Thus, the delivery of your magazines is not guaranteed if the publisher makes any changes to the app in the future, and refund isn't guaranteed as well. Cricket Media scammed about 40 dollars out of my pocket: two subscriptions and some magazines that I bought in May and August 2015 and can't access any longer.
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