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Banco General, S.A.

Banco General, S.A.

by Banco General, S.A.

436 ratings
70 reviews
💰 Finance
Free

Details

Released
February 1, 2013
Updated
October 13, 2026

Features

Developer

Banco General, S.A.
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About

Manage your finances securely and conveniently from your phone. Access account details, transfer funds, pay bills, and top up services. Enroll directly through the app for easy mobile banking access.

✓Secure Touch ID/Face ID login
✓View account balances and transactions
✓Transfer funds between accounts
✓Send/request money via cell number (Yappy)
✓Pay credit cards and utilities
✓Top up mobile, Panapass, Metro card
✓Chat with bank executive via WhatsApp
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What users say about Banco General, S.A.

Reviews of Banco General, S.A. are mostly negative: the Finance app is rated 4.0/5 from 436 App Store ratings. What users like most: user-friendly interface and easy navigation, fast and efficient transactions. Top complaints: frequent app crashes and freezing, forced update requirements blocking access. Summarized from real user reviews.

Positive things

  • 👍User-friendly interface and easy navigation
  • 🚀Fast and efficient transactions
  • 💳Supports multiple banking operations
  • 📱Works well on compatible devices
  • 🔒Biometric authentication available

Negative things

  • 🐛Frequent app crashes and freezing
  • ⚠️Forced update requirements blocking access
  • 🔋Excessive battery consumption
  • 📱Poor iPhone compatibility across models
  • 🔔Intrusive and non-disableable notifications
  • ⏱️Slow update downloads
  • 🖥️Limited functionality compared to web version
  • 🔐Mandatory biometric authentication issues
  • 📊Balance display glitches and loading errors
See all reviews
+1

What's New in Banco General, S.A.

7.1.212094

October 13, 2026

With this update, you’ll be able to: • Access your APC Experian credit report. • Redeem your stars for flights, hotels, and car rentals. • Apply for multiple insurance policies at the same time, quickly and easily. • Bug fixes. With your business user, you can: • Make ACH Xpress transfers from accounts with a single signer.

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User reviews

Most RecentHighest RatedLowest Rated

El peor banco del mundo

Necesitas ayuda de un agente? Buena suerte encontrando uno. Tienen el peor servicio al cliente que he podido presenciar. Te hacen esperar todo el día (HORAS Y HORAS) para no solucionar tus problemas, y cuando te responden, te ponen una fecha en la que supuestamente te darán solución y es mentira, se llega la fecha y no dan señales de vida. Las personas que trabajan aquí no saben lo que hacen y ni saben dar soluciones, solo copian y pegan un prompt que no tienen nada que ver con tu solicitud y luego dejan de responder y cierran el chat. Es pésimo. Cobran duplicado y luego es un problema para que te devuelvan el dinero, incluso si tienes todas las facturas y comprobantes. Es el banco que más me ha dado problemas. Deben invertir en su banca en línea, en su seguridad, en su personal, en capacitaciones para su personal, porque realmente es decadente. Llevo días sin dinero en mi cuenta porque me duplicaron unos pagos y supuestamente ya ayer me debían dar respuesta y nada. Lo peor de lo peor
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Basura de aplicación

Necesito hacer un pago urgente, pero no me deja porque tengo que “actualizar mis datos”. Y en la siguiente página, no sale nada, no se puede hacer nada. Totalmente inservible.
ChalkosChalkos

English version

I would like this app to be in English. Or at least have another English version of it.
English version
English version
English version
English version
Pleeeeeeeeease…….
Ronnie1073Ronnie1073

ENGLISH VERSION PLEASE

Is good business , English version for app BANCO GENERAL. Pleeeeeeeassss!!!
Marcos AE86Marcos AE86

Usabilidad

Es de los mejores apps de banca de panama, últimamente la carga de datos mejoro en velocidad
Christian Garcia PanamaChristian Garcia Panama
See 65 more reviews

Developer apps

MoviPago BG
MoviPago BG

by Banco General, S.A.

💰 Finance

(5)

Free
See developer apps

User experience

🐞

Reported Bugs

15 issues

Update loop - app demands update but none available in App Store

Bug

Biometric authentication fails on certain iPhone models

Bug

App freezes when adding new payments

Bug

Button sensitivity issues on iPhone devices

Bug

Screen scaling problems on iPad and iPhone XS Max

Bug

Back button not functioning on iPhone 12+

Bug

Facial recognition not working on iPhone 14 with iOS 17.1.2

Bug

Balance not updating after transfers from other banks

Bug

Transfer amount input limitations (decimal issues)

Bug

App crashes on older iPhone models after updates

Bug

Notification settings force app freeze if disabled

Bug

Top navigation buttons overlapping with status bar on iPhone 14 Pro/Max

Bug

Excessive battery drain in background

Bug

Security question validation failures

Bug

Push notifications not functioning properly

Bug
✨

Requested Features

11 requests

English language version of the app

Feature

International transfer capability

Feature

Scheduled payment option in mobile app

Feature

Favorite contacts/recipients list

Feature

Face ID and Touch ID support

Feature

Token access from login screen

Feature

Real-time balance synchronization

Feature

Ability to disable promotional notifications

Feature

Check deposit feature

Feature

Excel export functionality

Feature

Native Apple Maps integration for ATM locations

Feature

FAQ

What can I do with the Banco General mobile banking app?

The app allows you to securely access your Banco General accounts from your phone. You can view balances and transactions, transfer money between your accounts or to third parties, send or request money using Yappy with a cell phone number, pay credit cards, utilities, and other saved entities. You can also top up mobile phones, Panapass, and Metro cards, view credit card rewards, chat with a bank executive via WhatsApp, and find nearby branches and ATMs.

How do I enroll in Mobile Banking?

If you do not yet have access to Mobile Banking, you can enroll directly through the app. The enrollment process is designed to be straightforward, allowing you to gain access to mobile banking services conveniently.

Is the app secure to use?

Yes, the app prioritizes security for your financial information. It offers secure sign-in options such as Touch ID or Face ID, ensuring that only you can access your accounts. Your financial data is protected through the app's secure infrastructure.

Can I use this app if I'm not a Banco General customer?

This mobile banking app is designed for existing Banco General customers to manage their accounts. You will need to have accounts with Banco General to enroll and utilize the full range of features offered by the app.

What are the costs associated with using the app?

The application itself is free to download and use. There are no charges for enrolling in mobile banking or for most of the core functionalities like viewing accounts, making transfers, or paying bills. Any standard banking fees that would apply to these transactions through other channels would still be relevant.