Worst bank app that I know.
When I log in, balance should be visible. Statement should give me statement for at least the past 3 months without having to use filters. To log out, should only be only 2 steps, 2 clicks in the same position on the screen.
Poor experience with app
The app has serious stability issues. It constantly shows error messages, crashes during basic actions, and the PIX section simply doesn’t work. A banking app needs to be reliable, and right now this one isn’t. I hope the developers fix these problems soon because it’s impossible to use the app as it is.
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Great bank
I have had a great experience with this app and bank
Only Portuguese
I opened the account as no resident account because I’m not Brazilian, it makes sense that they create an English version because obviously I am not Brazilian everything is in Portuguese, it’s a nightmare to understand how things work, especially that the sign-up process is extremely complicated. I have been trying to login for about a month.
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Não dá pra criar um PIX recorrente
Não existe a opção de criar um PIX recorrente com a conta de não residente, por exemplo se eu quero pagar X todo mês pra chave Y não tem como eu tenho de agendar de um em um e isso é bem inconveniente. Praticamente todos os outros bancos e finteches possuem essa funcionalidade.
Terrible bank and app
They constantly block Pix payments which is super awkward when you’re trying to pay for something. I’ve had to get my partner to pay for stuff for me because of frozen payments they’re apparently “analyzing”. Their multi factor security token is regularly bugged and requires an app reinstall which means another obnoxious and frankly ridiculous face scan. The “security” features make this bank unusable. I am regularly anxious when I go to pay for something.
Lastly, their support is barely responsive at all. It might take a whole day for a Whatsapp response. No idea how long for a phone call because I haven’t had the patience to wait long enough yet.
Lastly, their support is barely responsive at all. It might take a whole day for a Whatsapp response. No idea how long for a phone call because I haven’t had the patience to wait long enough yet.
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App is too basic and doesn’t work well
Asks to update my investor profile… I update (with a goal of preserving capital) and it says my profile is “Aggressive “… then keeps saying I need to update my profile!!!! The “intern” must be the one taking care (?!) of the app!
Most difficult possible way to use pix
Not only is there an app splash screen which wastes time, but you have then to swipe scroll from the top to the entire bottom of *not one but two entire screens* to confirm everything, only to then have to enter a manual code. Twice You. Do. This. Every. Single. Time. Every. Single.Transaction.
Obviously whoever designed this doesn’t use this app ever, or daily, it is the worst possible unfriendly cumbersome and input heavy design probably conceivable.
Obviously whoever designed this doesn’t use this app ever, or daily, it is the worst possible unfriendly cumbersome and input heavy design probably conceivable.
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Response from developer
Thank you for your feedback. To assist you further with your comment, please contact our customer service on WhatsApp at +55 (11) 3003-7877.
App works great
Worked out of the box. Pix easy to send. The investment option I did not test. Also the onboarding was smooth. Thank you team!
3 Dias pra Fazer um Pix
Um banco que demora 3 dias pra fazer um Pix já diz tudo. Não foi só uma nem só 2 vezes que eles demoraram.
Great app and company
I’ve used this company now for a year in Brazil. Works amazing for Pix and transferring with Wise.
When I’ve had an issue, they always responded within 24 hours.
It’s been a life-saver living here in Brazil without being able to open a Brazilian account
When I’ve had an issue, they always responded within 24 hours.
It’s been a life-saver living here in Brazil without being able to open a Brazilian account
Worst possible way to use pix
Not only is there an app splash screen which wastes time, but you have then to swipe scroll from the top to the entire bottom of *not one but two entire screens* to confirm everything, only to then have to enter a manual code. You. Do. This. Every. Single. Time. Every. Single.Transaction.
Obviously whoever designed this doesn’t use this app ever, or daily, it is the worst possible unfriendly cumbersome and input heavy design probably conceivable.
Obviously whoever designed this doesn’t use this app ever, or daily, it is the worst possible unfriendly cumbersome and input heavy design probably conceivable.
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Response from developer
Thank you for your feedback. To assist you further with your comment, please contact our customer service on WhatsApp at +55 (11) 3003-7877.
App não funciona
Único banco que liberou limite de cartão de crédito, porém o app não funciona fui mandar um pix pra minha própria conta e ficou em análise estou a 2 dias tentar o tirar o dinheiro e todas as transações de pix fica em análise e não libera
RUIM
Aplicativo ruim, com atendentes que não conseguem resolver nada, banco muito ruim!!!!
Banco bom!
Ao pagar um boleto ou conta de consumo, ao consultar o comprovante o app encerra. Poderia melhorar isso. Gosto muito do banco, mas falta arrumar apenas isso.
Tudo pra dar certo
Porém cartão black infinit visa sem sala vip não da ne? Vai uma dica…
Bom, mas o APP precisa se atualizar
Ao tentar fazer um Pix, recebo a mensagem de que não tenho token cadastrado, embora já tenha utilizado o recurso diversas vezes. A página frequentemente congela e sempre há demora no carregamento dos menus. Muitas vezes deixo de utilizar o cartão, pois ainda não é possível adiciona-lo na carteira digital no iOS.
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Terrible & unreliable
Terrible app, keeps giving spinning wheel. Even after updating the app, the Home Screen keeps showing spinning wheel. I need to pay my boleto but I can’t due to stupid app.
The worst experience
This bank works as an intermediate for transferring money to Brazil via Wise. The experience with this bank is beyond frustrating. They block the money for a few weeks and every week return with some additional requirements on what kind of documents they need, however all the documents were provided initially. An impression that they’re dragging it on purpose to delay as much as possible or make this transfer a failed one. I do not recommend working with this bank.
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Eu não recomendo
Banco terrível. O aplicativo congela constantemente e além disso eles decidiram unilateralmente fechar minha conta
