They’ve worked out the kinks!
If you tried this app early on and found your songs would disappear occasionally, I’m happy to report that that has not happened in the past year. They finally figured out whatever it was that was causing that and it works great now - very reliable!
Mostly unreliable & poor service
Several of our band members have been using the app for years. Had several reliability problems over the years. This last practice for an important gig the app quit working for all our members. All the work in our library is now inaccessible as the app isn’t working. Reported problem but no response. Now searching for more reliable solution and canceling service.
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Great App
Great app, I would normally give it a 5 but since I can’t find a way to submit an issue.
Today 08/24 we tried using for church like we normally do but the app keeps going black and doesn’t work. We made sure everything was updated tried uninstalling and reinstalling. We have about 200 songs typed up. It’s a great app and super user friendly. Wish there was an easier way to reach out for help.
Once the bug fixes are fixed I’ll update
Today 08/24 we tried using for church like we normally do but the app keeps going black and doesn’t work. We made sure everything was updated tried uninstalling and reinstalling. We have about 200 songs typed up. It’s a great app and super user friendly. Wish there was an easier way to reach out for help.
Once the bug fixes are fixed I’ll update
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Very frustrating
I got a new iPad. My old account doesn’t sync. I was due to re up on premium. I did so. It won’t recognize me. I nay found tech support by searching the comments. The tech support button does nothing. I emailed support. Got nothing back. So I’ll have to go back through apple-again- to try and get a refund. Other band members are also just as frustrated
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Ok but
It’s a good app for reading lyrics while you’re singing, but it has a problem between various devices that are shared on the same account.
Help!!!
How do I even reach out to customer service?! I created another account so my church can use it and purchase the yearly option, however the app is not recognizing that I bought it keeps saying “get the premium” it’s pretty annoying!
I’ve used this app for years and never had an issue till now .
I’ve used this app for years and never had an issue till now .
Great
Can I use a foot paddle to control the speed.
I am a premium subscriber
I am very happy with the app and have used it for several gigs now. It is becoming a huge issue that I cannot use it offline. Is there no way to use a setlist without WiFi??
Need Support!
Usually a fan of the app, until it totally stopped working at rehearsal. Can click on the app, opens for about three seconds and goes entirely blank. Contacted support, still waiting for a response. I’m a premium member, please help!
Response from developer
Hi Cool4summer, Sorry to hear you are experiencing issues using Band Companion. Please reach out to us through contact@bandcompanion.app. We are happy to help you out and get your issue resolved as soon as we can. Friendly regards, Nicky
No support available
Zero stars! Subscriber with much time invested. App stops working and your just out of luck. We tried multiple devices and everyone in our band is out of luck. Can’t get support and no help when you really need it. When it quits working, all you work and investment is inaccessible or basically lost. Looking for a new app that supports their subscribers.
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Response from developer
Hi Kbrown2004, Sorry to hear you are experiencing issues using Band Companion. Please reach out to us through contact@bandcompanion.app. We are happy to help you out and get your issue resolved as soon as we can. Friendly regards, Nicky
Support
Usually a fan of the app, but I have spent the past 2 days trying to find a way to get support and have come up with nothing. I didn’t want to use the review option. 2 days ago the app stopped letting me access my playlists. I can select the lists, but it won’t open. When I select library, it opens that for about 3 seconds and then closes the app. Help!! I’m a premium member and have an app I can’t use.
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Response from developer
Hi, Sorry to hear you are experiencing issues using Band Companion. Please reach out to us through contact@bandcompanion.app. We are happy to help you out and get your issue resolved as soon as we can. Friendly regards, Nicky
It needs wifi
It’s a disappointment that the app needs wifi to use. Not everywhere you play will have wifi. It should save on your local device. Annoyed.
I can’t reach or email developer.
I’m confused on why I can add people to my band but they need to purchase the premium access to be able to broadcast. I thought myself who created the account the people you invite should have all the access to it. I think this needs to be fixed.
Disfunction-able App
The app’s not working, Ive already paid and it keeps asking me to pay again, and not allowing me to use the premium upgrade I purchased. And where is the technical support for this app?. And I’ve uninstalled it and reinstalled it and its still telling me to repurchase it?? I can’t add any Songs because the app keeps trying to make me repay. Now I’m gonna cancel my subscription if you can’t fix the issue, cause no one has responded yet.
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Disfunction-able App
The app’s not working, Ive already paid and it keeps asking me to pay again, and not allowing me to use the premium upgrade I purchased. And where is the technical support for this app?.
And I’ve uninstalled it and reinstalled it and its still telling me to repurchase it??
And I’ve uninstalled it and reinstalled it and its still telling me to repurchase it??
Response from developer
Hi, Please reach put through contact@bandcompanion.app. We are happy to help and get this sorted in no time. Fr re, Nicky
Terrible. Absolutely horrible.
The interface is buggy. The process to create set lists is overly complicated. But the main problem is this thing will just arbitrarily remove songs from not only the set list, but the library. You haven’t lived until you’ve done a gig where you have to take long breaks between every other song while you google search and copy/paste lyrics that you have to re-add to your library (so that you can then add to your setlist). It’s a really simple task (putting lyrics up on your iPad) that should be really easy to achieve. But this app manages to fail. It’s happened to me at almost every gig. Songs disappear from all lists. And sometimes lyrics will be replicated out of nowhere.
I thought maybe it had something to do with the internet reception. But it happens with any Wi-Fi reception scenario. Also, why does it have to connect to the internet at all? I’ve copied lyrics from the internet to my iPad. I should be able to look at stuff that’s saved on my iPad without an internet connection.
I thought maybe it had something to do with the internet reception. But it happens with any Wi-Fi reception scenario. Also, why does it have to connect to the internet at all? I’ve copied lyrics from the internet to my iPad. I should be able to look at stuff that’s saved on my iPad without an internet connection.
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Disfunction-able App
The app’s not working, Ive already paid and it keeps asking me to pay again, and not allowing me to use the premium upgrade I purchased. And where is the technical support for this app?.
Response from developer
Hi, Please reach put through contact@bandcompanion.app. We are happy to help and get this sorted in no time. Fr re, Nicky
Just got worst
We used to love this app for all of our gigs. It was easy to use and was at one point very friendly.
After an update, it was hard to add a song from the library. Instead of 2 clicks, it’s now like 5 clicks to add a song.
What’s worst now is, we have a gig today, and our whole set list of songs, gone. Completely wiped. Unable to find.
Not sure what happened but now we have to try and remember our set from straight memory. Extremely terrible.
After an update, it was hard to add a song from the library. Instead of 2 clicks, it’s now like 5 clicks to add a song.
What’s worst now is, we have a gig today, and our whole set list of songs, gone. Completely wiped. Unable to find.
Not sure what happened but now we have to try and remember our set from straight memory. Extremely terrible.
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Good choice with hopefully some improvements down the road
I love the ability to control the font size and to highlight the beginnings of verses. As a vocalist, that’s really key. What’s unfortunate is that there’s an individual library for each band you’re in so even if your band sing similar song with one another, you have to manually copy and paste the song over I’ve also found it is very easy to accidentally delete an entire set list. Lastly, there are a lot of duplication issues duplicate song, listings duplicate set listings and duplicate band listings. I’m scared to log out and reinstall the app because I’m afraid I’ll lose more.
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Response from developer
Hi, Thank you for the feedback, happy to hear you’re enjoying the app! Please note that little to no data is stored on your device. This means no data will be lost if you choose to delete and reinstall the app. We will look into your feedback and put it on our backlog after consideration. If there’s anything else, please let us know! Fr re, Nicky
Works well for vocalists
Easy to set up set lists and use live for rehearsals and gigs.
Needs some work still on the editing functionality but that’s not a showstopper for using the app.
Needs some work still on the editing functionality but that’s not a showstopper for using the app.
