Message to bk it team
Bk app software engineers can’t you see your app needs an update🤌🤌
MHA
It would be better if someone got to change his/her own username.
Thank you.
Thank you.
Getting slower everyday
Overall, the app is usable with a nice UI and easy navigation. However, it becomes slower over time, which negatively impacts the overall user experience.
Sharing this here in the hope that the developer notices and addresses the issue.
I’ll be happy to update my rating if there is some improvement.
Thanks.
Sharing this here in the hope that the developer notices and addresses the issue.
I’ll be happy to update my rating if there is some improvement.
Thanks.
Show more
Best mobile
Best mobile in banking sector
Easy to use and many features
I love it
Easy to use and many features
I love it
Unreliable
The app works 1 day out of two
Transactions fail for no reason, it’s hard to rely on it as a day to day eWallet, not satisfied
(updates) getting even worse, it’s freezing on iOS
Transactions fail for no reason, it’s hard to rely on it as a day to day eWallet, not satisfied
(updates) getting even worse, it’s freezing on iOS
Locked account
Everytime i try to access my account they tell me it's locked and i can't come to one of your branches because i am not in the country at the moment and I am not planning to come back anytime soon !
Please i need to access my money and i will be waiting for a positive reply
Please i need to access my money and i will be waiting for a positive reply
App is freezing on iPhone
On my iphone running ios 18.6 the app is freezing and delaying to open whenever I tap on "BK to momo" or "BK to BK" and it takes longer than usual to bring the next step making it be so slow and inconvenient
Unreliable
The app works 1 day out of two
Transactions fail for no reason, it’s hard to rely on it as a day to day eWallet, not satisfied
Transactions fail for no reason, it’s hard to rely on it as a day to day eWallet, not satisfied
Can’t create a account
It says on the website that diasporas can self open up a account online but it doesn’t allow to select a different option besides the one listed so you can’t move forward with the application process
Buying Airtime
Buying airtime from BK to MTN doesn’t work as usual.
Overall the app is really great!
Overall the app is really great!
Best mobile
Best mobile in banking sector
Easy to use and many features
Easy to use and many features
UI & Functionality
This app should make Rwandan banking system proud. So clean and responsive 👍🏼
Momo pay
They should add an option to pay on codes using momo not just using numbers
Negative score
This BK app deserves a negative rating. Each new release logs users out completely, requiring them to delete the old version and reinstall the new one. It's a frustrating and poorly managed process. Numerous feedbacks have been given to BK, but as usual, they seem indifferent. Such incompetence at BK.
Show more
Latest update killed a perfectly fine application made it unusable.
For banking app, if one can’t transfer money or access funds it’s useless. Endless requests to set up security questions which have already been set up.
Response from developer
Hello, You need to login using credentials instead of biometrics to update the security questions. Thanks.
Worse
Every time a new version comes, they wipe out login credentials. Is there anyone doing Q&A prior to releasing the updates. What a worse user experience with BK online banking!
Version updates
Can someone be able to use the app without having to update first to the latest version ? (having option of updating later) because whenever there is new version there is no option of continuing without updating it. I have noticed this on iphone, for other types of fon I don’t know
Proof of payment
The app is good and convenient, but it would be better if you added a way to get/Download proof of payment as pdf as it would help a lot.
Latest update is buggy
For banking app, if one can’t transfer money well it’s then useless. Sending funds to momo doesn’t work
Not working
This new update made “Make Transfer” button not responsive
