BBalance User Reviews

Is BBalance Safe?

Not enough ratings yet to assess BBalance.

Is BBalance Legit?

BBalance is no longer available in the App Store. AppsHunter Legitimacy Score for BBalance is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

App needs major patching and debugging to work.

App did work at first install, but began to constantly crash afterwards. Now after several reinstalls, app will not log into Apple at all. Making the scale useless. Loved the product and idea otherwise when it worked.

Doesn’t work

Hasn’t worked for months no matter if I tare it, reset it, disconnect and connect it again, it can never “read both my feet”. My last successful reading was in February 2024. It’s now April 2024. So much for getting my weight over time. Customer service is unresponsive. It’s all just very disappointing. It hasn’t “un-intrusively” taken my weight for longer than that. The last several months of readings have been manual. And now that didn’t even work. Very upsetting.
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Completely unresponsive

CS is completely unresponsive it’s unnacceptable.

Crashing

App keeps crashing when I open it

Firmware doesn’t update

Any tips on upgrading the firmware to 1.04?

Response from developer

Hello, We're sorry to hear that you have problems upgrading to the latest firmware version. As the update is done through WiFi, the first thing to do is to check if your mat is well connected to your WiFi router. You can restart the WiFi setup flow anytime from Settings —> My device —> WiFi network. If you still encounter issues, it is often due to the instability of the WiFi connexion. Then, I would advise you to press the "RESET" button (present on the bottom of Settings -> My Device screen) before trying an update. It will recalibrate the connectivity chip inside your BBalance and help stabilize the connexion. We really hope that these few tips will improve your BBalance experience. Don't hesistate to reach out if you any other issues, we would be happy to help.   Best regards,   BBalance Team

Product doesn’t work.

Product arrived after 18 months waiting. Weight measures vary by 35 lbs, and it thinks I only weigh 50-85 lbs (LOL). Will not connect to wifi and will not update firmware. Their support info is buried deep in their website and they don’t respond to support requests.