App needs major patching and debugging to work.
Doesn’t work
Completely unresponsive
Crashing
Firmware doesn’t update
Response from developer
Hello, We're sorry to hear that you have problems upgrading to the latest firmware version. As the update is done through WiFi, the first thing to do is to check if your mat is well connected to your WiFi router. You can restart the WiFi setup flow anytime from Settings —> My device —> WiFi network. If you still encounter issues, it is often due to the instability of the WiFi connexion. Then, I would advise you to press the "RESET" button (present on the bottom of Settings -> My Device screen) before trying an update. It will recalibrate the connectivity chip inside your BBalance and help stabilize the connexion. We really hope that these few tips will improve your BBalance experience. Don't hesistate to reach out if you any other issues, we would be happy to help. Best regards, BBalance Team
