BC Family appears to be a legitimate app. The AppsHunter Legitimacy Score for BC Family is 95 out of 100 points across 7 verification signals from App Store and developer data.

BC Family User Reviews

Name: BC Family
Rating: 4.1 (739 reviews)

BC Family

Beacon Mobility Corp.

💼 Business

Customer Experience

Positive experience30.3% of reviews

Neutral15.2% of reviews

Negative experience54.5% of reviews

~ Based on 33 written reviews from the US App Store.

Is BC Family Safe?

BC Family appears mostly safe based on user ratings. AppsHunter Safety Score for BC Family is 82/100.

This assessment is based on 739 user ratings, with an App Store average of 4.1/5.

Safety Analysis

76.9% of ratings point to a safe experience

4.5% of ratings suggest some concerns

18.7% of ratings point to a risky experience

~ Based on 739 App Store ratings for BC Family.

Is BC Family Legit?

BC Family appears to be a legitimate app. AppsHunter Legitimacy Score for BC Family is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Trash

Barely ever shows correct location and usually just gets stuck showing the bus’ garage location.

There’s no way to change home address once initially set.

ReviewerAB1234

8 days ago

Response from developer

Hello, thank you for your feedback. We'd like the opportunity to look into these concerns further and assist you. Please contact us at beaconconnect@gobeacon.com with additional details, and our team will be happy to help.

Not very good

Not very accurate takes a long time to load the next routes if you have multiple buses also shows them far and days within home area

Ksieb2395

a month ago

Response from developer

We apologize for the loading times. Our team is working to try and improve customer experience. We understand the importance of having a reliable application and are taking strides to provide the best. Please reach out to us at beaconconnect@gobeacon.com so we can assist you directly and inquire more about this feedback. Thank you for sharing.

Notifications

Slow to notify and not all options show up, edit/delete buttons do not show for me. Maybe it’s not capable either my iPhone. Not sure the reason!! I also can’t edit the times for it to notify me, and I have to be in the app to get them, I don’t get alerted by text or anything, and I can’t put in my email.

SaPelJD

4 months ago

Response from developer

Thanks for your feedback — we’d like to clarify this, as the edit and delete options are available but can be easy to miss at first. To edit or delete a route, please go to Settings → Buses You Follow. • Tap the pencil/notepad icon to edit • Tap the trash can icon to delete If notifications are only coming through while the app is open, please also check that notifications are enabled for the app in your iPhone’s Settings. At this time, notifications are delivered through the app and device notifications, not by text or email. We appreciate you taking the time to share your experience — feedback like this helps us improve usability and visibility of features. If you are still having problems with the app, please email us at beaconconnect@gobeacon.com. Thank you

Tracker rarely works

The tracker rarely works when needed. Sometimes it will work for a minute then the bus icon disappears from the map leaving the app useless.

Get bent01

5 months ago

Good

It actually really helps my child knowing her buses near and it’s really sweet and I think you should get it because it helps your child know where her buses is and this bus company is really good

Be kind🤟🏾🤟🏾🤟🏾🤟🏾😝😝

5 months ago

Response from developer

Thank you so much for sharing this! We’re thrilled to hear Beacon Connect has made a difference for your family. If you have any ideas to make the app even better, feel free to email us at beaconconnect@gobeacon.com.

Horribly app

Can’t even see where the bus actually is, constantly refreshing screens zooms out. Only allowed a radius.

GissC

5 months ago

Locates bus but annoys constantly

It checks the box for bus location, but the annoying bugs make it clear this isn’t a business priority.

My guess is that they had an intern or family member develop the app. They may fix the bugs this coming summer depending on availability and skill gains of the intern.

Richlife

6 months ago

Response from developer

We are sorry about this experience. In regard to the bugs, we encourage you to reach out to our team at beaconconnect@gobeacon.com. We would like to hear about them in more detail so we can do our best to improve the experience of our users. Thank you very much for the feedback.

Not like a GPS

The radius is too large to pinpoint exactly where the bus is located on the map

Great idea…but,

6 months ago

On and off

One day work one day doesn’t. How can you trust an app if they don’t work consistently. I don’t know why school spend tons of money for this garbage.

Schooler1234

7 months ago

Buses

You can’t change the time to see where the bus is when it is running late

Pickanicknamelatebus

7 months ago

Ok Bus App

App has less downtime than others. I really wish it had bus location timestamps. It is an important piece of data to tell if tool is accurate.

Also, UI has wasted space and constantly zooms out as app refreshes.

Lastly, AM window closes too early on two hour delays and you can no longer see the bus. That may be a district setup thing though.

nkslm

7 months ago

Response from developer

Thank you for your thoughtful feedback. We appreciate your suggestions on timestamps, map behavior, and delayed‑schedule visibility. We’re reviewing each of these areas and working toward improvements that make tracking more accurate and consistent for families. We’d also love to hear more of your ideas as we work on these enhancements. If you’re open to sharing additional details or feedback, please reach out to us at beaconconnect@gobeacon.com—your insights genuinely help guide our improvements.

Needs audible notifications

Recent updates have improved reliability, but still misses notifications occasionally. Needs an audio notification so I don’t have to keep checking the app (I use an Alexa reminder to check the app). Changes/delays to the bus route should come via push notification too. Overall, it gets the job done.

Kristina53

8 months ago

Response from developer

Thanks for the feedback. We’re glad to hear the app is getting the job done and that reliability has improved. Audio notifications and push alerts are currently available, and missing notifications isn’t the experience we want for our riders. Please reach out to our support team at beaconconnect@gobeacon.com so we can help troubleshoot this and make sure notifications are working as expected. We appreciate you taking the time to share your experience.

Glitchy but gets the job done

The main purpose, to see where the bus is and how soon it will be here, works great. That’s the important thing. However, it’s a bit annoying that it has you set a home zone only to have the map center on a spot nowhere near my set home zone. And worse, I move it to my home area, only to have it recenter every time the bus moves. And naturally it’s also not centering anywhere near where the bus is either. Makes no sense and is really annoying. But at least it works for the main goal.

whyareallthwnicknamestaken

9 months ago

Response from developer

Thank you for your feedback! We’re glad to hear the main feature—tracking the bus and its arrival time—is working well for you. We understand how frustrating it can be when the map doesn’t stay centered where you expect. We’re actively working on improving this experience. In an upcoming update, we’ll make sure zooming and centering behave more intuitively, so your home, school, or custom locations remain clearly marked and the map stays focused where you want it. If you have any additional feedback or suggestions, please email us at beaconconnect@gobeacon.com. Your input helps us make the app better for everyone!

Useless app

Showing me notification that the bus is within Abbot Lawrence Academy while it is still stuck in route 495, my child is waiting more than 40 minutes in this cold weather.

OmZahraa

9 months ago

Response from developer

We sincerely apologize for the inaccurate notification and the delay it caused. We understand how important timely updates are, especially in cold weather. Please reach out to us at beaconconnect@gobeacon.com so we can assist you directly. Thank you for sharing your feedback

So helpful!

We struggled knowing when the bus was coming to our stop, and hated to see my kids waiting for the bus out in the cold. This app is a game changer

TXMusic#01

9 months ago

Response from developer

Some display bugs

Auto-zooms to five-mile-wide view every time the location moves.
Translucent grey double bar appears over map always.

energy physics teacher

9 months ago

Response from developer

Hi, thank you for your feedback! Each route is designed to track one bus at a time, so we understand how this might be confusing. We're sorry for the trouble you're experiencing. To help us assist you better, could you please share more details or contact us directly at beaconconnect@gobeacon.com? We'd be happy to look into it and get things sorted for you.

Seemingly Worse and Worse

The latest update has made this even more useless. Now the buses aren’t showing up at all. Notifications only appear if the app is open. If a bus does appear it always jumping from one spot to another.

Aaronimus_Prime

9 months ago

Response from developer

Sorry about this experience. It’s possible your district chose to remove the “Follow Bus” feature and allow geo notifications only. Please email us at beaconconnect@gobeacon.com and include your district name—we’ll confirm your district’s configuration and guide you on available options.

So promising, but some disappointments

Our school district bus service changed this year and started using this app. I like it for the most part. Most days we get notified when the bus enters the zones I’ve indicated, though notifications are spotty.

For example sometimes notifications fail when the bus doesn’t appear on the app. That make sense because the servers are not updating. But other times I am in the app and can see the bus, but never got a notification. One of the biggest frustrations is in the apps UI. I see the bus doesn’t appear so I zoom in to follow it. Every 10-15 seconds the map zooms back out. There is no way to keep it zoomed in. This must have happened when they released a recent update because this was not an issue at first.

Overall it’s ok and better than the old way of just waiting. But the system is not perfect and the user interface has some bugs.

MadAlienist

10 months ago

Response from developer

Thank you for sharing your feedback. Regarding bus being in the zone, but not getting notifications, we only notify if bus comes into zone within the route times. So, we don't send erroneous notification if bus is in the zone area outside of route times for some reason. We understand that it is very frustrating when it zoom out. The current default zoom was originally designed to protect privacy in cases where buses make door-to-door stops, but we recognize this approach isn’t ideal for routes that transport students from pool stops. Our team is actively reviewing enhancements to keep the map focused on the bus without unnecessary resets. We’d also love to connect with you to gather additional feedback and ideas to improve the app. If you’re interested, please email us at beaconconnect@gobeacon.com so we can schedule a quick call at a time that works best for you.

Unpleasant app

Why is the default map view of bus location zoomed extremely far out to show nearly the entire city? And why does the app reset to this useless zoomed out view whenever the bus moves? I’m begging developers to use their own apps.

HoopsMcCann21

10 months ago

Response from developer

Thank you for sharing your feedback. We understand how frustrating the zoom behavior can be. The current default zoom was originally designed to protect privacy in cases where buses make door-to-door stops, but we recognize this approach isn’t ideal for routes that transport students from pool stops. Our team is actively reviewing enhancements to keep the map focused on the bus without unnecessary resets. We’d also love to connect with you to gather additional feedback and ideas to improve the app. If you’re interested, please email us at beaconconnect@gobeacon.com so we can schedule a quick call at a time that works best for you.