BCB Bank User Reviews

Customer Experience

Positive experience14.3% of reviews
Neutral14.3% of reviews
Negative experience71.4% of reviews

~ Based on 14 written reviews from the US App Store.

Is BCB Bank Safe?

BCB Bank has mixed safety signals based on user ratings. AppsHunter Safety Score for BCB Bank is 59/100.

This assessment is based on 49 user ratings, with an App Store average of 2.7/5.

Safety Analysis

42.9% of ratings point to a safe experience
6.1% of ratings suggest some concerns
51.0% of ratings point to a risky experience

~ Based on 49 App Store ratings for BCB Bank.

Is BCB Bank Legit?

BCB Bank appears legitimate, with a few gaps. AppsHunter Legitimacy Score for BCB Bank is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Great bank ok app

Great bank ok app

Mobile check depost

Mobile check deposit not functioning. Keeps telling me to use the mobile app to deposit a check which I am.

Log in

I can’t create a sign in after I download the app

App doesn’t work and customer service hopeless

I have been using bcb app for quite a while and this app stopped working. Mobile check deposit doesn’t work and keep giving error you must endorse your check with BCB mobile.

When called customer service she said no other user called so it’s not a problem and it’s hopeless.

Works better

The app works better now I was doing something wrong.

New App doesn’t compute

Attempted to upgrade using the new version but message pop up said application no longer works? How nice is that?

Unreliable

The whole point of having a banking app is convenience & ease of use. Every time I try to pay a bill, more often than not, I’m blocked, the app can’t access my accounts, or some other mindless error obfuscates what I’m trying to do. I have called the bank to resolve the problems, but they recur with an annoying frequency that has left me resorting to writing a paper check to pay my bills through the even more unreliable mail. Don’t bother with this app, it’ll just drain your patience.
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BCB Bank - Best Bank!!

Absolutely, the best, thank you BCB Bank!

Garbage

It is hard to put into words just how bad this bank’s app and online website function. It is stunning. To conduct standard banking transactions, I have the turn back the clock 20+ years and do deposits/withdraw slips at the physical location. And that is better than using the app.

Zelle can not be found on app

No directions on how to access Zelle

App crashes

I have been using it got many years and it had been good

After latest upgrade yesterday, app doesn’t work any more. I have reinstalled it but no luck ☹️

App is faulty

It is my main reason why I don’t want to use this bank anymore. At this point BCB should have a reliable bank application that is useful. I thought I would use a local bank but this is impossible. I constantly have to change my password and call them to help me reset it, I don’t even want to deal with this anymore. I constantly have to call them bcs I get a “invalid user”.
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APP NEED A UPDATE BADLY

Idk what is wrong with this app, but it needs a HUGE UPDATE. Seriously. I’m ALWAYS encountering problems and errors. I’ve tried logging in, and it’s like its not recognizing my password. Can’t tell you how many times I’ve had to change my password because of this issue. PLEASE FIX IT!!

Useless

I have to download this app every time I use it. It will only let me log in once. When I log out, it disappears. This just started happening. Used to be fine. Can't seem to find anyone in support to help. Help please?