BCBSMT appears to be a legitimate app. The AppsHunter Legitimacy Score for BCBSMT is 85 out of 100 points across 7 verification signals from App Store and developer data.

BCBSMT User Reviews

Name: BCBSMT
Rating: 4.6 (505 reviews)

BCBSMT

Health Care Service Corporation

💪 Health & Fitness

🏥 Medical

Customer Experience

Positive experience21.1% of reviews

Neutral5.3% of reviews

Negative experience73.7% of reviews

~ Based on 19 written reviews from the US App Store.

Is BCBSMT Safe?

BCBSMT appears safe based on user ratings. AppsHunter Safety Score for BCBSMT is 91/100.

This assessment is based on 505 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.5% of ratings point to a safe experience

2.6% of ratings suggest some concerns

7.9% of ratings point to a risky experience

~ Based on 505 App Store ratings for BCBSMT.

Is BCBSMT Legit?

BCBSMT appears to be a legitimate app. AppsHunter Legitimacy Score for BCBSMT is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Great potential

This app has the opportunity to be very helpful, but it fails at doing so.
While searching for providers it will constantly bring up either all the clinics within our state or say there are no providers in our network. It is frustrating!
It would be nice if you could search for a treatment and you would receive providers names who actually offer that treatment in their office.
The app is great if you want to see your claims.

Mommak65

7 months ago

An app that can’t be used

Can’t even log in. App directs you to the website to log in and then… you can’t.

gyiyen

2 years ago

Can’t even log in

Unable to log in after 30 minutes of trying. It takes forever to get the passcode to my email, will not let me get passcode via text and does not send the passcode to the email address that is verified on my account. I’m unable to get into the app because it will not allow me to agree to the terms and every time I refresh to try to accept the terms, it logs me all the way back out. The app does not work. The website is slow. Customer service is no help. Just another shining example of the amazing US healthcare system. Multibillion dollar company but can’t even make logging in simple or even possible for customers.

shayrains

2 years ago

Two factor authentication

Whenever I use this app, it wants to send me a security code, but will only email it because it says there is no phone number on file. I get logged in, check in my profile settings, lo and behold, my phone number is still there like it always is!

406Burton

2 years ago

Call Service

Excellent customer service

stiries

3 years ago

Payments

Can’t make payments through the app. They make it difficult to even make a payment on their website.

Guy who don’t like ads

3 years ago

App download

Am I paying a price for this app? It did not tell me how much money you were charging to give me an app for a service that I am paying for… Please respond Jack Gladstone customer

Big sky troubadour

4 years ago

Excellent customer service

Last phone call assistant needs an immediate raise, VERY PROFESSIONAL, helpful, kind, considerate, and very patient! She’s the Best, I see her as a person to be training others to treat customers the way she does!!!

VICTORIOUS ONE!!!

4 years ago

App Doesn’t Work

Like a few of the other reviews, it is asking me to verify my account with my email but I never receive any codes they claim they sent. It’s a shame, an app would be helpful.

PsychoLunatic23

4 years ago

Incredibly limited and finicky

This app has the potential to be great. I like that you can do a fingerprint verification, but it constantly fails, and/or isn’t an option half the time without rhyme or reason. Their password requirements are pretty intense compared to most, so I can never remember my BCBS password, so when the fingerprint verification isn’t enabled, and I get locked out after just a couple of failed attempts and have to call to have it unlocked, it’s highly frustrating.

Also, why doesn’t BCBS use this app to expand options to its customer base similar to other insurance companies? My dental insurance app and FSA app let me upload receipts for processing and let me check the status. These are not even new options with these other insurance companies, but ones that have been in place for several years. It’s incredibly frustrating that BCBS does not allow you to submit claims electronically - not even on their website. About 25% of the claims I mail in get lost and I have to submit via mail 2 - 3x each. Letting me submit electronically would not only be far more efficient for me, but for the claims processors as well. Please step it up to the current times and catch up a bit, BCBS.

KetoMama22

4 years ago

Wont let me in

This app won’t let me log in. It keeps saying my user name/password are incorrect. I try to reset my password and it keeps saying it can’t send me a txt to verify my acct.

Peycon1203

5 years ago

Response from developer

Hi. I apologize that you are having issues with our app. Would you please email us at appfeedback@bcbsmt.com so that we can get some more information for troubleshooting purposes? Thank you for your patience and feedback.

It working

I have had the app on my phone for a few months now all of a sudden it wants me to verify my email but I never receive an email when I click the send email link. I did t have to many issues with the app now I can’t get it to work at all so frustrated

sassykat72

5 years ago

Response from developer

Customer service

Had to call to discuss some possible changes to our plan, healthcare.gov representative was nothing but professional and helpful!!!

sad0119

5 years ago

Response from developer

Thank you for the 5 star review.

Can’t see claims

The main reason to even have this app is to view claims. 99% of the time when I open this app it can not display my claims. Try again later it says. This makes it useless.

tbakes64

6 years ago

Response from developer

Excellent app to compliment excellent insurance!

App is straight forward and easy to use. BCBS offers excellent coverage with five star customer service!

JoeSchmo89

6 years ago

Response from developer

Thank you! We're glad to hear you're enjoying the App.

Non-functional

DL’d app, created account, followed verification link, proceeded to login... and “username/password not recognized”. Attempt to reset password, await 6 digit code in email... no email. Call tech support. Pleasantly resets password. I enter temp login... little house floats up on my screen for half a second. Hope. Screen returns to login. No hope. “username/password not recognized”, threatening “too many login attempts will lock my account”. Retype new password. Hit login. App blinks right back to the login screen. F this.

MaybeImRichMaybeImNotICantTell

7 years ago

Response from developer

Need help...

I downloaded the app to be able to carry my fitness card on my phone. When I go to the fitness program tab the screen is black. I just downloaded the app 10 minutes ago.

Goose59847

8 years ago

Response from developer

Hi, I wanted to let you know that this issue with our wellness program page has been resolved. Please let us know if you have any further issues. Have a great day, and thanks again for your feedback!

What a waste of time.

Bob775

8 years ago

Response from developer

Hi, I apologize that you did not have a good experience using our app. I'd like to hear more about any issues you encountered. Can you please email us at appfeedback@bcbsil.com to share some additional feedback? Thank you for your time.

Basically Useless

This app is basically useless unless all you want to use it for is to get a temporary ID card or a contact number. There was no data about claims, spending, or benefits. You can't look up providers or policy limits.

afiel21

9 years ago

Response from developer

Good morning, My apologies that you were unable to access claims, spending, and benefits information on our mobile app. I would like to assist by troubleshooting the issues you are experiencing. I noticed that you are using an older version of the app. Can you please upgrade to the latest version and email appfeedback@bcbsil.com to let us know if you are still not seeing your claims, spending, and benefits information? Thank you for your time and patience.