Bad all round
I just got part way through a competition they offered and it pushed me to this page!!
Half coverage
I’m literally so frustrated that I spent my money then it doesn’t show some matches of the tournament but shows some of that same tournament..like how can you be that bad streamer
Tennis to be specific, I just wanted to watch my player’s match but it wasn’t live but other matches of that same tournaments were available tho
Tennis to be specific, I just wanted to watch my player’s match but it wasn’t live but other matches of that same tournaments were available tho
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Live stream App, won’t live stream
**UPDATE POST DEVELOPER RESPONSE - This is NOT an Australian subscription, it is an Indonesian subscription for streaming in Indonesia**
Purchased in Indonesia to live stream F1 (technically, the only legal way to watch it without heading to a pub), and it refuses to play. Across multiple devices and different internet connects, won’t play it. Black screen of nothing. Gets two stars because usually replays stream ok.
Purchased in Indonesia to live stream F1 (technically, the only legal way to watch it without heading to a pub), and it refuses to play. Across multiple devices and different internet connects, won’t play it. Black screen of nothing. Gets two stars because usually replays stream ok.
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Response from developer
Updated Response: Hi RollyMcg, thank you for clarifying. Since you are using the Australian Apple App Store but also managing a beIN Indonesian account, our regional customer support team will need to assist you directly. Please reach out to them here so we can troubleshoot this for you: https://bein.watch/id-support ========================================================= Hi there, thank you for your feedback. To clarify, beIN SPORTS CONNECT Australia does not hold the broadcast rights for Formula 1. If you purchased a subscription while in Indonesia but are currently attempting to stream from Australia, the black screen you are experiencing is due to Digital Rights Management (DRM) protections. We are legally required to block VPNs and region-proxy streaming for content that we do not have the rights to broadcast in your current location. We apologize for the inconvenience.
Worst service in the world
It’s took me almost half an hour to get cancelled my subscription they made it to hard to get it…. Also the app always logs me out really disappointed
Response from developer
Hi Hayder, we have reached out to you via email in hopes to understand the painpoint in cancellation - Cancellation is supposed to be straight forward and if you are having a friction to do so we would like to understand why. Looking forward to supporting you further.
Fix the playback issues.
Crashes too much, can’t scroll to find your place anymore. Please fix these bugs ASAP or people will start cancelling their accounts
Response from developer
We would like to understand where these crashes are being seen and on which platform. Please reach out to us at: https://bein.watch/au-suppport
Awful experience
Unfortunately I have no other way to watch the Bundesliga in Australia than with Bein
It’s actually a disgrace
I rarely have a stream that runs smoothly
Problems galore on every front
Just really frustrating and disappointing every time I want to watch my team
It’s actually a disgrace
I rarely have a stream that runs smoothly
Problems galore on every front
Just really frustrating and disappointing every time I want to watch my team
THE WORST
The worst app ever, every day it’s stop working or freezing, can’t get back have to delete and install again and again, support is rubbish, they only tell you to delete and download again, no solution. Paid fir it unfortunately fir a year, would NEVER EVER SUBSCRIBE AGAIN, they not fixing and not telling you that you can watch only one game and the time. RIBBISH. NOT WORTH IT
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Scam
In App Store it shows that UCL is also available as u can see the UCL logo in the picture but when u download and install the app there is no UCL games or live matches regarding UCL 😔👎
Response from developer
Hi there! Thank you for reaching out. Because we operate regionally, our broadcasting rights vary by market. Unfortunately, our current rights for the ANZ region do not include the UEFA Champions League (UCL). This can be seen in the description.
Football
Very good
Mini/highlights aer quick to be available (La Liga, Seria A, Bundasliga)
Would give 4.9 stars if there was an option
Mini/highlights aer quick to be available (La Liga, Seria A, Bundasliga)
Would give 4.9 stars if there was an option
Response from developer
We’re pumped to hear you love our app! Your support fuels our passion to keep improving the app... GO Leeds!
Playback
The issues of live sports streaming has improved dramatically, not sure if you’ve made improvements to the app but it’s greatly appreciated. Long may no interruptions continue
Response from developer
We’re pumped to hear you love our app! Your support fuels our passion to keep improving the app.
Sports app
Watched the match on my big-screen TV with no issues.
Response from developer
We’re pumped to hear you love our app! Your support fuels our passion to keep improving the app.
Please do better
I’ve finally had enough and need to say something, I’m sick of avoiding seeing the score on all media platforms to then go into the app and have it show me the score every single time, I turned off spoilers but no matter what I do it ends up popping up either at the beginning or when the video glitches and fast forwards to the end of match. You would think a company that makes this much money on subscriptions would be able to pay a programming designer to do a better job. I wish the serie A was back on Kayo so I didn’t have this problem…
Can someone please buy the serie a license of of these clowns, the app never works properly and I end up just watching highlights online, waste of money… guys spend some time and money on your app……
Can someone please buy the serie a license of of these clowns, the app never works properly and I end up just watching highlights online, waste of money… guys spend some time and money on your app……
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Response from developer
We’re aware of this issue and are actively working on a fix. Please reach out to our support team at https://beinl.ink/au-contact so we can keep you updated on our progress.
Awful stream
I have been a paying customer of beIN Sports Connect and I am beyond frustrated with the experience. The picture quality is absolutely awful and nowhere near what they advertise as “HD.” The stream is constantly blurry, jittery, bouncy, and not sharp at all. On a big screen TV, it looks even worse — like I’m watching a low-quality free betting site stream such as Bet365, not something I’m paying a monthly subscription for.
I raised this issue with beIN more than a week ago and did everything they asked from a troubleshooting point of view. I ran speed tests (my internet is more than fast enough), I sent them short clips of the poor stream quality, and even provided examples from other matches like Bundesliga as they requested. Despite all this, the problem remains exactly the same.
The only response I get is a copy-and-paste reply that “engineers are actively working on the issue.” That is not good enough. Customers are paying for a service that claims to provide high-quality live sport, yet what we receive is closer to an unreliable, grainy stream that completely ruins the viewing experience. I even filled in their follow-up form yesterday, only to get the same dismissive answer.
This is a complete joke. If beIN cannot provide the quality service they promise, then they should stop charging customers until they can actually deliver, or better yet, hand over the broadcast rights to another provider who has the infrastructure and care to do it properly.
Football fans deserve better. Right now, beIN is nothing but pathetic, unreliable. I cannot enjoy my favourite matches, and I feel cheated every time I log in. BeIN needs to take responsibility and fix this — not hide behind empty statements while continuing to collect subscription fees.
I raised this issue with beIN more than a week ago and did everything they asked from a troubleshooting point of view. I ran speed tests (my internet is more than fast enough), I sent them short clips of the poor stream quality, and even provided examples from other matches like Bundesliga as they requested. Despite all this, the problem remains exactly the same.
The only response I get is a copy-and-paste reply that “engineers are actively working on the issue.” That is not good enough. Customers are paying for a service that claims to provide high-quality live sport, yet what we receive is closer to an unreliable, grainy stream that completely ruins the viewing experience. I even filled in their follow-up form yesterday, only to get the same dismissive answer.
This is a complete joke. If beIN cannot provide the quality service they promise, then they should stop charging customers until they can actually deliver, or better yet, hand over the broadcast rights to another provider who has the infrastructure and care to do it properly.
Football fans deserve better. Right now, beIN is nothing but pathetic, unreliable. I cannot enjoy my favourite matches, and I feel cheated every time I log in. BeIN needs to take responsibility and fix this — not hide behind empty statements while continuing to collect subscription fees.
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Frustrating
As I paid the year subscription on the Foxtel deal $119 I’m unable to get the app on my not very old LG Oled television. So I have to play it on my iPad and airlift it to the PC which means I can’t record the matches later in the night, can’t see who’s playing later without disconnecting from the airlift thing and reconnecting, can’t convince my husband it’s worth it. How on earth have they made such a mess of something that until last month was such consistently good value?
I tried to watch the Miami ATP Final with Djokovic and Mensek. It dropped off 5 times or more, at pivotal moments eg I missed the first tie break!, got back in the 2nd game second set.
Not quite good enough fellas.
I tried to watch the Miami ATP Final with Djokovic and Mensek. It dropped off 5 times or more, at pivotal moments eg I missed the first tie break!, got back in the 2nd game second set.
Not quite good enough fellas.
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Response from developer
Hi Anrolw, beIN SPORTS CONNECT offers the full matches replays, so there is no need to record it. You can access the full matches replays on the specific competition page. We will be happy to assist you directly via our customer service, so appreciate if you can send us an email on au-customerservice@bein.com
Terrible app
So disappointing the Bein have the exclusive rights for many sports in Thailand yet have a service so difficult to use.
Main problems:
Chromecasting is fraught with errors. Regular dropouts when watching live or replays. Restarting the video after the drop out takes you back to the beginning, and the new UI has no way to scrub back to the point you were previously viewing. Not to mention seriously compromising the viewing experience with interruptions. I use the Google Home app to scrub, seems ridiculous this is not available within the app. Picture quality also jumps around like crazy. We have very fast FTTH internet and still often experience seriously low resolution, really not good enough for sport viewing. I am not willing to watch the sport that I want on my phone, you need to improve your bandwidth during times of high use.
I have started support tickets several times with Bein and have never received a response, despite sending in videos and screenshots of my issue. Pay no attention to the responses to “get in touch” that you see on the App Store, there is nobody home in their customer service dept.
Unfortunately, this app is the only way to view some sports in Thailand - though I often find other ways to watch the sport I want due to the in usability of this service.
I have cancelled this service multiple times through sheer frustration and have received a refund each time, the subscription gets cancelled also unfortunately. I would recommend this to those receiving sub-standard service, money talks.
Please improve your service Bein - many other providers offer a far superior service for less. To the providers contracting their sports to Bein, you are doing damage to your brand. Please choose a provider that can actually deliver the sports to the viewers, not create an absolutely terrible and frustrating experience 9.5 times out of 10.
Main problems:
Chromecasting is fraught with errors. Regular dropouts when watching live or replays. Restarting the video after the drop out takes you back to the beginning, and the new UI has no way to scrub back to the point you were previously viewing. Not to mention seriously compromising the viewing experience with interruptions. I use the Google Home app to scrub, seems ridiculous this is not available within the app. Picture quality also jumps around like crazy. We have very fast FTTH internet and still often experience seriously low resolution, really not good enough for sport viewing. I am not willing to watch the sport that I want on my phone, you need to improve your bandwidth during times of high use.
I have started support tickets several times with Bein and have never received a response, despite sending in videos and screenshots of my issue. Pay no attention to the responses to “get in touch” that you see on the App Store, there is nobody home in their customer service dept.
Unfortunately, this app is the only way to view some sports in Thailand - though I often find other ways to watch the sport I want due to the in usability of this service.
I have cancelled this service multiple times through sheer frustration and have received a refund each time, the subscription gets cancelled also unfortunately. I would recommend this to those receiving sub-standard service, money talks.
Please improve your service Bein - many other providers offer a far superior service for less. To the providers contracting their sports to Bein, you are doing damage to your brand. Please choose a provider that can actually deliver the sports to the viewers, not create an absolutely terrible and frustrating experience 9.5 times out of 10.
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Terrible
I didn’t know an app could be this bad. It’s almost impressive that a group of people have managed to create something so broken. This is the first review I’ve ever left on an app (that’s how bad this is).
The streaming is generally awful, half the replays you click on won’t even work. If a game is already being played but you want to watch it from the start, you can pretty much give up on that. It won’t work. If a match has just finished and you’d like to watch the replay, forget about it. It’ll just be a placeholder image that you’re attempting to click on. Come back in a couple of hours and they might have the replay working.
The horrendous app is matched by the lacklustre lineup of pundits and presenters. Where did they find these people? They’re completely out of touch and give the audience the sense that they haven’t watched a single match all season.
If you want to pay $15 a month for an app that literally does not work and will barely allow you to watch any football, then this is the app for you.
The streaming is generally awful, half the replays you click on won’t even work. If a game is already being played but you want to watch it from the start, you can pretty much give up on that. It won’t work. If a match has just finished and you’d like to watch the replay, forget about it. It’ll just be a placeholder image that you’re attempting to click on. Come back in a couple of hours and they might have the replay working.
The horrendous app is matched by the lacklustre lineup of pundits and presenters. Where did they find these people? They’re completely out of touch and give the audience the sense that they haven’t watched a single match all season.
If you want to pay $15 a month for an app that literally does not work and will barely allow you to watch any football, then this is the app for you.
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Response from developer
Hi. We're very sorry the app didn't work well for you. We noted the problems and fixed them as best as we could. The new version was recently made available to all users on 20 Sep 2019. Would you mind giving it a try? In case you experience any difficulties, please reach out to our customer service team at au-customerservice.bein.net. Thank you.
AWFUL App
This is the second time I’ve subscribed to this app, and unfortunately, I had no choice as it was the only platform showing a specific match. While the match played fine on my phone, trying to stream it to another device resulted in a completely different match being shown. Customer support was useless—no assistance at all. The app’s interface is a nightmare: clunky, hard to navigate, and making it difficult to find what you want. It constantly glitches, adding to the frustration. To top it off, it took me over an hour just to figure out how to cancel my subscription. I ended up cancelling on the same day I paid—losing $15 isn’t even the issue anymore, I just never want to deal with this awful app again. I’d rather give up watching sports altogether than use this app 🤮
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Great Content, Useless App
BeIn has great content at a fair price I reckon but the Apple TV app is an absolute car crash!
Takes an age to load, like over ten seconds sometimes? In 2024 on TViOS17.2? Lazy!
Response is sluggish (and that’s being generous) with it taking up to 5 seconds sometimes to actually do what you are asking, like simply moving between menu options or scrolling down through items on a page. You have no idea whether it’s registered your menu moves or not until it suddenly bursts into a frenzy of activity trying to catch up on half a dozen requests.
If you watch anything on the app and have to quit during playback and come back to it later there is no continue watching where you left off option (that’s a pretty basic function!).
Scrubbing backwards or forwards is horrible as well.
Also it randomly signs me out of my account and I have to keep signing back in.
So all in all another company that knows it has you hostage due to the great content and price but has no interest in making the user experience anything remotely appealing.
Shame as a bit of effort with the app UI and it would have been 4 or 5 stars but using this is an absolute joke.
Takes an age to load, like over ten seconds sometimes? In 2024 on TViOS17.2? Lazy!
Response is sluggish (and that’s being generous) with it taking up to 5 seconds sometimes to actually do what you are asking, like simply moving between menu options or scrolling down through items on a page. You have no idea whether it’s registered your menu moves or not until it suddenly bursts into a frenzy of activity trying to catch up on half a dozen requests.
If you watch anything on the app and have to quit during playback and come back to it later there is no continue watching where you left off option (that’s a pretty basic function!).
Scrubbing backwards or forwards is horrible as well.
Also it randomly signs me out of my account and I have to keep signing back in.
So all in all another company that knows it has you hostage due to the great content and price but has no interest in making the user experience anything remotely appealing.
Shame as a bit of effort with the app UI and it would have been 4 or 5 stars but using this is an absolute joke.
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Worst app I have
I watched beIN Sports on Foxtel Aus. and really enjoyed it. Once the channels were removed in mid last year I subscribed to the app. to continue to watch those sports, e.g. WTA and ATP. It is dreadful. Every time I want to watch it on my TV where the app. is loaded, I have to log in again. The TV guide is virtually unusable - you have to scroll through each channel individually - all stations are on screen (TV or device) but only able to look at one; even at the same address, for the price, can only watch on one device at a time, including the TV - other subscription services are more generous; it is slow to load at times, buffers regularly (not a problem with other services); a number of sports, e.g. winter sports, are no longer available; of note, it rarely has updates which are regular for my other streaming apps. which suggests to me that you don’t care. Added to this, the user interface is clunky and not intuitive. Would I recommend it to others. - an emphatic NO.
I will be emailing the WTA and ATP suggesting that once their arrangement with beIN expires they look elsewhere as what is being provided is difficult and expensive to access, given the problems, and is harming their product.
I will be emailing the WTA and ATP suggesting that once their arrangement with beIN expires they look elsewhere as what is being provided is difficult and expensive to access, given the problems, and is harming their product.
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Needs some serious work
The app really doesn’t work well, when you try to stream on a tv, if you touch the app controller it reset to the start and change the audio setting. This is basic functionality which should be tested and make sure it works. In addition if you don’t see a game live from the start, you cannot cast it from the begging, but only on your device, so if you want to watch it on tv from the beginning, you need to wait that the match is finished and that is uploaded, which can take HOURS!!! Are you guys serious?! When I was casting your content on Kayo last year, they were uploading straight away, how come you haven’t been able to do that yet?!?!
VERY DISAPPOINTING.
VERY DISAPPOINTING.
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