Not happy
Example Cincinnati Day 5 or Cincinnati Evening 5
I have to scroll thru and watch replays I am not interested till I get to the last match eg. Rybakina vs French that was on recently
Unlike ATP MATCHES that are individually posted that makes it easy to select to watch replays. Eg. I can select Fritz vs Merida match. Or Jodar vs Tabilo.
When are you guys going to fix this issue?
Also transmission is erratic and keeps buffering which is a big frustration! There is no problem with my internet.
I love watching tennis so I hope these issues will be fixed.
Thank you.
A
App needs some work
If you leave the app and come back often the video is black can’t get it to work again unless you exit the video and enter again which again looses your place in the match.
No double tap to skip forward.
There are minor delays after pressing most buttons.
Would love some improvements please 🙏
Tennis
Tennis
Otherwise great
Bad all round
Half coverage
Tennis to be specific, I just wanted to watch my player’s match but it wasn’t live but other matches of that same tournaments were available tho
Live stream App, won’t live stream
Purchased in Indonesia to live stream F1 (technically, the only legal way to watch it without heading to a pub), and it refuses to play. Across multiple devices and different internet connects, won’t play it. Black screen of nothing. Gets two stars because usually replays stream ok.
Response from developer
Updated Response: Hi RollyMcg, thank you for clarifying. Since you are using the Australian Apple App Store but also managing a beIN Indonesian account, our regional customer support team will need to assist you directly. Please reach out to them here so we can troubleshoot this for you: https://bein.watch/id-support ========================================================= Hi there, thank you for your feedback. To clarify, beIN SPORTS CONNECT Australia does not hold the broadcast rights for Formula 1. If you purchased a subscription while in Indonesia but are currently attempting to stream from Australia, the black screen you are experiencing is due to Digital Rights Management (DRM) protections. We are legally required to block VPNs and region-proxy streaming for content that we do not have the rights to broadcast in your current location. We apologize for the inconvenience.
Worst service in the world
Response from developer
Hi Hayder, we have reached out to you via email in hopes to understand the painpoint in cancellation - Cancellation is supposed to be straight forward and if you are having a friction to do so we would like to understand why. Looking forward to supporting you further.
Fix the playback issues.
Response from developer
We would like to understand where these crashes are being seen and on which platform. Please reach out to us at: https://bein.watch/au-suppport
Awful experience
It’s actually a disgrace
I rarely have a stream that runs smoothly
Problems galore on every front
Just really frustrating and disappointing every time I want to watch my team
THE WORST
Scam
Response from developer
Hi there! Thank you for reaching out. Because we operate regionally, our broadcasting rights vary by market. Unfortunately, our current rights for the ANZ region do not include the UEFA Champions League (UCL). This can be seen in the description.
Football
Mini/highlights aer quick to be available (La Liga, Seria A, Bundasliga)
Would give 4.9 stars if there was an option
Response from developer
We’re pumped to hear you love our app! Your support fuels our passion to keep improving the app... GO Leeds!
Playback
Response from developer
We’re pumped to hear you love our app! Your support fuels our passion to keep improving the app.
Sports app
Response from developer
We’re pumped to hear you love our app! Your support fuels our passion to keep improving the app.
Please do better
Can someone please buy the serie a license of of these clowns, the app never works properly and I end up just watching highlights online, waste of money… guys spend some time and money on your app……
Response from developer
We’re aware of this issue and are actively working on a fix. Please reach out to our support team at https://beinl.ink/au-contact so we can keep you updated on our progress.
Awful stream
I raised this issue with beIN more than a week ago and did everything they asked from a troubleshooting point of view. I ran speed tests (my internet is more than fast enough), I sent them short clips of the poor stream quality, and even provided examples from other matches like Bundesliga as they requested. Despite all this, the problem remains exactly the same.
The only response I get is a copy-and-paste reply that “engineers are actively working on the issue.” That is not good enough. Customers are paying for a service that claims to provide high-quality live sport, yet what we receive is closer to an unreliable, grainy stream that completely ruins the viewing experience. I even filled in their follow-up form yesterday, only to get the same dismissive answer.
This is a complete joke. If beIN cannot provide the quality service they promise, then they should stop charging customers until they can actually deliver, or better yet, hand over the broadcast rights to another provider who has the infrastructure and care to do it properly.
Football fans deserve better. Right now, beIN is nothing but pathetic, unreliable. I cannot enjoy my favourite matches, and I feel cheated every time I log in. BeIN needs to take responsibility and fix this — not hide behind empty statements while continuing to collect subscription fees.
Frustrating
I tried to watch the Miami ATP Final with Djokovic and Mensek. It dropped off 5 times or more, at pivotal moments eg I missed the first tie break!, got back in the 2nd game second set.
Not quite good enough fellas.
Response from developer
Hi Anrolw, beIN SPORTS CONNECT offers the full matches replays, so there is no need to record it. You can access the full matches replays on the specific competition page. We will be happy to assist you directly via our customer service, so appreciate if you can send us an email on au-customerservice@bein.com
Terrible app
Main problems:
Chromecasting is fraught with errors. Regular dropouts when watching live or replays. Restarting the video after the drop out takes you back to the beginning, and the new UI has no way to scrub back to the point you were previously viewing. Not to mention seriously compromising the viewing experience with interruptions. I use the Google Home app to scrub, seems ridiculous this is not available within the app. Picture quality also jumps around like crazy. We have very fast FTTH internet and still often experience seriously low resolution, really not good enough for sport viewing. I am not willing to watch the sport that I want on my phone, you need to improve your bandwidth during times of high use.
I have started support tickets several times with Bein and have never received a response, despite sending in videos and screenshots of my issue. Pay no attention to the responses to “get in touch” that you see on the App Store, there is nobody home in their customer service dept.
Unfortunately, this app is the only way to view some sports in Thailand - though I often find other ways to watch the sport I want due to the in usability of this service.
I have cancelled this service multiple times through sheer frustration and have received a refund each time, the subscription gets cancelled also unfortunately. I would recommend this to those receiving sub-standard service, money talks.
Please improve your service Bein - many other providers offer a far superior service for less. To the providers contracting their sports to Bein, you are doing damage to your brand. Please choose a provider that can actually deliver the sports to the viewers, not create an absolutely terrible and frustrating experience 9.5 times out of 10.
Terrible
The streaming is generally awful, half the replays you click on won’t even work. If a game is already being played but you want to watch it from the start, you can pretty much give up on that. It won’t work. If a match has just finished and you’d like to watch the replay, forget about it. It’ll just be a placeholder image that you’re attempting to click on. Come back in a couple of hours and they might have the replay working.
The horrendous app is matched by the lacklustre lineup of pundits and presenters. Where did they find these people? They’re completely out of touch and give the audience the sense that they haven’t watched a single match all season.
If you want to pay $15 a month for an app that literally does not work and will barely allow you to watch any football, then this is the app for you.
Response from developer
Hi. We're very sorry the app didn't work well for you. We noted the problems and fixed them as best as we could. The new version was recently made available to all users on 20 Sep 2019. Would you mind giving it a try? In case you experience any difficulties, please reach out to our customer service team at au-customerservice.bein.net. Thank you.