No control over my own personal information
I wish we had more control over this app and our own information in it. I’ve been trying to get my information updated here for months and it looks like I declined coverage that I didn’t decline. I’ve written HR emails and called several times and the information is still incorrect - I.e. preferred name, phone number and secondary address which I’ve asked repeatedly to have changed. Not sure what else to do. Now they’re having a software upgrade in the middle of retiree open enrollment!
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broken app, another basic thing that’s just worse these days
opening the app and registering with your place of work results in it sitting indefinitely on a blue screen that says it’s registered with your company and has working links to terms of use, privacy policy, etc, but never actually advances to log in or show any indication at all that it will do so.
Behavior persists through completely deleting and reinstalling the app, force quoting and relaunching, etc. Happening on v2604.0.0.
Ofc our places of work assume the app will work so it’s the only way to access digital copies of insurance cards and so on. Just wonderful.
Behavior persists through completely deleting and reinstalling the app, force quoting and relaunching, etc. Happening on v2604.0.0.
Ofc our places of work assume the app will work so it’s the only way to access digital copies of insurance cards and so on. Just wonderful.
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Would not load
This never loaded for me to use it. I had to stay on hold for 75 minutes to get this done. This would be so much easier if this worked during a high volume time
Extraordinarily difficult to get logged in.
I use this once a year. I’m trying to use all the login info requested and none of it works properly, including attempting to retrieve forgotten information.
New User
Easy to set up and navigate. Easy access.
Does not work
During open enrollment this app was suggested for use. It cannot be downloaded and shuts down upon opening.
That was a miss
That was a miss
Signing in is ridiculous
I have never had so many hoops to jump through to get into an app. Please make the password viewable
Benefitplace App is Garbage
This app is complete garbage. It is not compatible with Apple IOS. It does not / will not save my password to my iPad. I had to login through Safari internet at secure-enroll.com/go/smud because App would not recognize me even after my password reset. Very frustrating experience.
Difficult App
I'm constantly having issues with logging in to see my benefits which my company and I pay A LOT for. I figure it's my password so put in my info and I can't be found anywhere. I don't even see a # option for tech support when I call either.
Benefits
Unable to see my benefited even tough i am enrolled
Can’t even accept the terms and conditions
The app immediately throws you into an accept terms screen that never lets you actually accept. Wish I could use the app…
POS
Would be amazing if I could login
Keep losing my benefits
Keep losing benefits even though I logged in correctly
Terrible
Terrible. Complex logins. No support. Tries almost forces you to get life lock.
I just want to select medical benefits. Confusing and unable to do the basics!!!!
I just want to select medical benefits. Confusing and unable to do the basics!!!!
Doesn’t work
UT has a QR code to get this app. I can find the company, says it’s linked, but login page either doesn’t load or doesn’t work if it does load. Uninstalled it.
How do I find a dentist?
Can’t search for a dentist on app
App crash
App keeps crashing!!!!
Buggy app
Lots of popup links don’t work. I also echo another reviewer’s poor sentiment of not being able to find insurance card info or a number to call. You’re better off accessing this info on a computer imo.
An atrocity
The most miserable experience I have ever had with an app! Everything is ungodly slow, login takes five tries to work, the app is actively hostile to any attempt to do anything.
Couldn’t access an ID card
Nowhere on the site could I find a way to get an ID card for my vision coverage. Instead it wanted ME to upload a photo of the front and back of the ID card I don’t have and was trying to get a copy of in the first place. So frustrating! I pay almost $1500/mo for insurance and can’t easily find a way to get a print out of my ID card for my daughter’s eye doctor appointment tomorrow. Ridiculous!
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