Difficult App
I'm constantly having issues with logging in to see my benefits which my company and I pay A LOT for. I figure it's my password so put in my info and I can't be found anywhere. I don't even see a # option for tech support when I call either.
Benefits
Unable to see my benefited even tough i am enrolled
Can’t even accept the terms and conditions
The app immediately throws you into an accept terms screen that never lets you actually accept. Wish I could use the app…
POS
Would be amazing if I could login
Keep losing my benefits
Keep losing benefits even though I logged in correctly
Terrible
Terrible. Complex logins. No support. Tries almost forces you to get life lock.
I just want to select medical benefits. Confusing and unable to do the basics!!!!
I just want to select medical benefits. Confusing and unable to do the basics!!!!
Doesn’t work
UT has a QR code to get this app. I can find the company, says it’s linked, but login page either doesn’t load or doesn’t work if it does load. Uninstalled it.
How do I find a dentist?
Can’t search for a dentist on app
App crash
App keeps crashing!!!!
Buggy app
Lots of popup links don’t work. I also echo another reviewer’s poor sentiment of not being able to find insurance card info or a number to call. You’re better off accessing this info on a computer imo.
An atrocity
The most miserable experience I have ever had with an app! Everything is ungodly slow, login takes five tries to work, the app is actively hostile to any attempt to do anything.
Couldn’t access an ID card
Nowhere on the site could I find a way to get an ID card for my vision coverage. Instead it wanted ME to upload a photo of the front and back of the ID card I don’t have and was trying to get a copy of in the first place. So frustrating! I pay almost $1500/mo for insurance and can’t easily find a way to get a print out of my ID card for my daughter’s eye doctor appointment tomorrow. Ridiculous!
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Some of your benefits maybe
All I want to know is if I have any sick leave. It can’t tell me. They just don’t care.
Signing on is impossible
I have never had an app that was so difficult to log into. Absolute garbage!
Review
It is very user friendly and gives you a comprehensive breakdown of what your benefits are as well and what your cost will be biweekly.
App barely functions
Can’t view IDs or benefits on the benefits page, only thing that works is the manage benefits button on the home page
Awful
Terrible app and site. I swear they make it glitchy and frustrating to use to discourage employees from using it
No option for past year benefits history
There is no way to look back the previous year benefits
No support at ALL
The app is terrible if you have a life event. No call in center or support line. No info about errors. Messy and untested for any particular changes. It works when you have initial setup only. Majority of reviews are bot fake!
Just hard to work with
My general experience has been painful, from being locked out of my account to worries about if things are how there supposed to be
