Make it more complicated
One time loading up receipts, as easy as turning on the television next time it’s like the absolute worst thing ever ……. Way to go
Great system
User interface is streamline. Great customer service
Not user friendly
It would be nice if I could upload a photo to submit a receipt. Instead of taking a screen shot of the recipe, printing the recipe, taking a photo using the app of the recipe to upload the recipe.
Easy to use
Very easy to use app
App
I’m so glad they got a app. So much better
Needs improvement
If you rejected for a claim, they never give a reason. Then you can call and be on hold for 45 minutes.
Reimbursementt
Very easy to use the app to submit a claim
Garbage
Can one of the devs please tell me why there’s a direct deposit option but it doesn’t actually work. I called him trying to set it up so I could be reimbursed and of course they said they don’t know why that’s on the app. And they cannot set up direct deposit at the end of the day. This is a failing app and AI could do these jobs 1 million times better. 30 days to process peoples money days is ludicrous.
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Customer service nonexistent?
I sent an email to customer service over a week ago and have heard nothing back, so I sent another email and have still recieved no response 3 days later. Very disappointed.
Logical and Easy
Anyone can do the app!
User
The only way to upload a receipt is by tacking a picture through the app. You cannot upload a picture from your saved pictures or downloaded pictures.
No good
App constantly crashes
Terribly inefficient App
Any App should make the process easier. Not so when it comes to submitting receipts, unfortunately it seems that whomever designed the app to upload receipts forgot to put a feature on it to where you can upload a pdf version of the receipts. Considering this is a nonstop issue with the PCA cards being suspended, it would seem like a no-brainer to have an upload option available.
Do better is all I can say, the American “healthcare system” is a systemic shitshow as it is currently, Apps and service like this further confirm as to why.
Do better is all I can say, the American “healthcare system” is a systemic shitshow as it is currently, Apps and service like this further confirm as to why.
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