Full of Marketplace Scams
If you ask any Best Buy employee, they will tell you not to buy from Marketplace.
They are aware that there are scams for refurbished items that were never fixed, they know they sell new products that don’t work for more than a few months, they are aware of all the people who try to return things and end up getting ignored or charged more money. Best Buy knows all of this but they hide behind the excuse of “third party retailers”, as if hosting a seller absolves BB of any guilt related to that seller’s fraud. They know, and they don’t care, because they get to make money, and the costs are shifted to you.
If you are lucky, you might be able to shift that cost back to the marketplace seller. But BB provides them with legal protection that ensures most of the time you will be the one dealing with a defective product, or at least that you will bear the costs of getting a replacement sent. They don’t offer their usual guarantees or support because they know how much it would cost them to take responsibility for all the fraud.
The worst part? Because Best Buy prefers this business model, they are slowly phasing out their own versions of those products. BB used to be somewhere I could go and find a good selection of good products. Now it’s a place I visit to find a small selection of highly profitable items, while those smaller products can only be found from their marketplace scammers.
If you want to know more, search “Best Buy marketplace scams”. You’ll find many pages of hits. You’ll find a CBC report where they found that “refurbished” products were just graded and resold without any repairs, visibly damaged, or physically falling apart.
Don’t shop here. If you really, really want to shop at Best Buy, go to a store. Don’t shop online. There is zero trust or responsibility on this app.
They are aware that there are scams for refurbished items that were never fixed, they know they sell new products that don’t work for more than a few months, they are aware of all the people who try to return things and end up getting ignored or charged more money. Best Buy knows all of this but they hide behind the excuse of “third party retailers”, as if hosting a seller absolves BB of any guilt related to that seller’s fraud. They know, and they don’t care, because they get to make money, and the costs are shifted to you.
If you are lucky, you might be able to shift that cost back to the marketplace seller. But BB provides them with legal protection that ensures most of the time you will be the one dealing with a defective product, or at least that you will bear the costs of getting a replacement sent. They don’t offer their usual guarantees or support because they know how much it would cost them to take responsibility for all the fraud.
The worst part? Because Best Buy prefers this business model, they are slowly phasing out their own versions of those products. BB used to be somewhere I could go and find a good selection of good products. Now it’s a place I visit to find a small selection of highly profitable items, while those smaller products can only be found from their marketplace scammers.
If you want to know more, search “Best Buy marketplace scams”. You’ll find many pages of hits. You’ll find a CBC report where they found that “refurbished” products were just graded and resold without any repairs, visibly damaged, or physically falling apart.
Don’t shop here. If you really, really want to shop at Best Buy, go to a store. Don’t shop online. There is zero trust or responsibility on this app.
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Nice
Quick and fast service
Awesome experience with Ethan !!
I got very helpful insights from Ethan, he was beyond professional, helped me above and beyond and it is not the first time ! Kudos Ethan 🤩🤩🤩
The best of the best so far.
They make things so easier to understand and their services are top notch.
Simple.
Pretty straightforward applications, search for an item, find an item, select store and it shows you if it’s in stock or not. Enter your credentials to make the purchase, then go pick up the order at the store. Simple.
Ordering Service
Great item ordering programming. Hope their delivery system is enjoyable
Best Buy Canada
Awesome smooth transactions
Items canceled automatically
Why are some of my items being canceled when I don’t cancel the items I’m trying to buy?!!!
Major disappointment!
In the past, Best Buy was great, but now it’s just horrible! Very sad that it’s changed for the worst! The customer service is horrendous not just once but many times in the past couple months even it’s just horrible!
Facile et pratique
C’est facile de magasiner chez Best By. Le site est facile à utiliser, les informations bien identifiées. La livraison rapide et sans problème.
Disappointing financing experience for Newcomers
As a newcomer to Canada with a fair credit score, I was unable to qualify for financing and had to purchase this $1,000 product entirely in cash. What I find frustrating is that spending a significant amount upfront seems to count for nothing when it comes to establishing trust as a customer.
According to the financing system, I am apparently capable of paying $1,000 immediately, but not trusted to make $30–40 monthly payments. That logic makes little sense from a customer’s perspective.
The product itself may be fine, but my experience with Best Buy’s financing process left me disappointed. Customers who are new to Canada and still building their credit history may find themselves in a similar situation despite demonstrating the ability to pay.
According to the financing system, I am apparently capable of paying $1,000 immediately, but not trusted to make $30–40 monthly payments. That logic makes little sense from a customer’s perspective.
The product itself may be fine, but my experience with Best Buy’s financing process left me disappointed. Customers who are new to Canada and still building their credit history may find themselves in a similar situation despite demonstrating the ability to pay.
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Easy to navigate
App works great and is easy to navigate.
Very good
Very good product and reliable
Great deals
Great deals for less $
No benefit with this App
Can’t use more than two gift cards per purchase. So don’t cash in your BLUE points (airmiles).
Same as web site.
Save your memory and use the web.
Same as web site.
Save your memory and use the web.
Happy review.
As usual, always happy with every purchase.
Best of the Best
Easy to use
Helping
Good app helped me buy a mouse and laptops
Fast and reliable
Very easy to use and all details included for an online shopping app.
Bad experience!
Don’t buy online from Best Buy! They are dealing with the worse delivery company ever!!!! Don’t BUY ONLINE