Better Banks User Reviews

Name: Better Banks
Rating: 4.8 (991 reviews)

What users say

Summarized from real user reviews of Better Banks. Based on 991 reviews and a 4.8/5 average, it highlights the 3 positives and 3 negatives reviewers mention most about this Finance app.

Positive things

👍Friendly and helpful staff
🚀Convenient and efficient banking
💡Adaptive font changes and improved dashboard

Negative things

🐛Issues with mobile deposit and check reading
🔍Outdated and clunky app
🔒Restrictive policies and gatekeeping of funds

Top reviews

Most Recent Highest Rated Lowest Rated

Newest update freezes out those with older devices

If you have an older device, you will not be able to update this app. And, you can’t use the app without updating! This freezes out many people, especially those who are 65+. Why would a bank choose to make banking harder for their wealthiest customers?

RoaryC

2 months ago

Response from developer

Thank you for your feedback. We understand that device compatibility can be frustrating, especially when technology changes require updates. The security of our customers' financial information is extremely important to us. Our mobile app is built to comply with the security standards and guidelines established by Apple. As security requirements evolve, apps must be updated to maintain protection against emerging threats and vulnerabilities. Unfortunately, device manufacturers determine which operating systems can be updated on older devices. When a device can no longer receive the operating system versions required to support current security standards, we must follow those guidelines to ensure that all customer financial information remains protected. While we understand this may impact some users with older devices, these requirements help us provide a secure banking experience and safeguard sensitive account information.

Wonderful Local Bank

The employees here are always friendly, they offer everything I want or need and so convenient! Love Better Banks!

Mama Schro

6 months ago

Horrible

I would not recommend to use this application, problems with everything

Пілот575

a year ago

This bank refuses to let me transfer my funds to PayPal by card or check

Any bank must be better than this one. I have had an account open for two months. They denied issuing my debit card because I made a Walmart purchase in the first week. Then they said they refused because my direct deposit wasn’t made yet, then they refused to let me transfer money to my PayPal which I have done for years, then they said use electronic check, which I did and it was still declined, I ordered checks and still waiting on those. I deposited over $20,000 and this is how they treat me. It’s earning 0.035% in savings. They are gatekeeping my own money. Going elsewhere ASAP.

iLoveAppleThanx

a year ago

L

Scammy controlling bank

Jack03972626

a year ago

Brian Sweet

The employees are very helpful with all the cares that I have had, and just questions or concerns.

CootSweet 2

2 years ago

Text Size default setting

The most recent adaptive font changes are said to mimick what you have in your phone settings. The new dashboard is almost double the text size as in previous releases. This is something that should be available to change in preferences in the app.

IL Update

2 years ago

Better Banks

Better Banks is the best. I’ve had an account here since I turned 16. They always go the extra mile.

Dalton Farris

2 years ago

Trouble submitting mobile deposit!

My brother banks at chamber of commerce he has no trouble at at depositing mobile checks
One picture of front and back and as long as the routing number and account number are clear and he signs the back he has no problem at all depositing that way . It took nine times yesterday and 4 times today finally deposited
I do get wonderful help at the better banks staff always! I will not change banks , just thought you should know!

Sadie Doodle

3 years ago

Banking

Better Banks is a awesome bank , very friendly and very professional I been with Better Banks since 1985

Ol Rod

3 years ago

Great Employees

I just really enjoy walking in the Alta Road branch. All of the staff here are so friendly I bank here for both my business and my personal. It’s always a pleasure to visit the Better Banks branch in North Peoria.

Princess mi mi

3 years ago

Excellent

While there are always a couple of things not to like about a new version of an app, this app is sooo much better than their old app. It is REALLY fast. So much easier to get to different areas. Can now create new payees. Setting up accounts I had at another bank out-of-state was easy so can now transfer between them. Thank you!

IL commentor

4 years ago

Deposit

Check reader could not read my endorsement.

Carter shopper

4 years ago

Response from developer

We apologize for the inconvenience, please send us a message through the app and we would be happy to assist you.

Better Bank’s App

Their app is clunky and outdated. Ex 1) A customer cannot download transactions. 2) A customer cannot access previous statements unless signed up for digital statements, rather than paper statements.

Frustated Long Time Custoner

4 years ago

A Step Backwards

Very disappointed in the latest version of this app. Although it gives me more detail in some areas, it isn’t enough to counter how discouraging it is to do other business in it now. This is how you lose customers.

rflhxs65

5 years ago

Love it

So happy they released this new version couldn’t even interact with this last one this feels up to date and modern and I can actually make payments on it now. I love it!!

lilmark126