Liked it more when it was not owned by The Vets
BetterVet was great. A vet that visits your home in NYC? Yes please. Then they got bought by The Vets and no longer offered services in NYC for some reason. I checked out their prices and they are insanely high. Much higher than BV. It’s a shame that BV is no more. I really liked my vet and vet tech.
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What happened to this great app?
We used to love bettervet and recommended it to so many friends but it’s become so buggy and is basically impossible to use since the merger, customer support does not respond to any requests for help. I had to cancel my subscription because I literally couldn’t book an appointment without the failing to load the scheduling workflow 99% of the time. Super disappointed as bettervet used to be an absolute lifesaver.
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Something changed
When I received my notification it was time for my dog’s annual vaccines, the app stopped working and I can’t book an appointment. I see a screen with grey flashing boxes like it’s trying to populate, but nothing happens. Hope they fix this soon…
Much regret!
They are awful at responding! It’s absolutely infuriating. The app always give a bot and I’ve been waiting over 30 minutes for the bot to reply on the app. Also tried calling and had to leave a message and no reply to that either. They are the WORST!!
Use for well care only.
This is both the most expensive and worst vet care I have ever had. You can’t call or talk to your vet on the phone, only via email and only if they email you first. If they go out of town, your email isn’t answered until they get back and there isn’t any kind of auto reply they are out of town. Their support is a chat bot.
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