Does not work
Please can you update the app! It used to be great but not I am not able to use it on my phone and so the poor person on the till has to type in my email address each time.
Connection Failure
Cannot access app, really annoying.
Frustrating!
Even when I’m connected to the in-house wifi I’m still told to check my internet connection and can’t enter. This has gone on for at least two months now across several branches.
App not working
Used to work great, now just says “connection failed”. Waste of time!
Unable to access app
I’ve tried to access this app but each time I load it up, there is a message stating that my connection has failed please try again even though my mobile signal is perfect even on 5G and 4G. I’ve got points on my account that I want to access but it’s a headache that I keep on getting a connection failure message. Please sort this out
Show more
Unable to access the app
I try to access the app to use my points but getting a connection failure message. I asked in store for help and got a shrug of the shoulders. Really annoying. Many reviews with the same problem. Are you doing anything to fix it?
Useless
Does not work. There are many reviews stating this but the owners are obviously ignoring the feedback. Extremely disappointing.
Bad App
Not prepared to give this any stars until you can reset the app to work on iPhone 16
Doesn’t open since update
The app doesn’t open. It displays an error saying ‘please check your connection’ - I have tried both on WiFi and 4/5G and nothing works.
Not working anymore
App saying connection failed, check internet and try again. Does this for my friends app too. Just tested again 3 days later - still getting the same message.
App doesn’t work
App doesn’t works, keeps coming up with connection failed check internet connection. Useless.
Failure to load
Won’t connect anymore but they can access on the till. We can’t see our points balance now
Doesn’t work anymore
Whenever I try to open it I get a no internet message. It does this on Wi-Fi or 4g
App fails to load
The app fails to load, presumably after updating to iOS18. Staff are still able to access points and account via their till.
App fails to open
Used to work but now get message ‘Connection Failed’. Presumably, points have been lost
Last update
Absolutely rubbish, same email address that I registered with back in 21 now on log in send me email link to sign up again . Obviously all my points gone , app support page offline .back to Costa it is
Loyalty not as good as the cards
The loyalty on the app is not as loyal as the in shop cards. Buy 9 coffees in shop and get the 10th free on the card.
On the app brought 2 coffees and got 25 pts. It takes 300pts to get £5 off an order. I buy two drinks at a time. So 18 on card for two free. 24 on app to get £5 off which does not cover the two drinks I purchase.
At least the Costa app works based on coffee purchase. This app needs the same functionality otherwise people won’t use it.
On the app brought 2 coffees and got 25 pts. It takes 300pts to get £5 off an order. I buy two drinks at a time. So 18 on card for two free. 24 on app to get £5 off which does not cover the two drinks I purchase.
At least the Costa app works based on coffee purchase. This app needs the same functionality otherwise people won’t use it.
Show more
Love it
I love going to bewiched, it is a favourite of ours. I’ve now got the app but it doesn’t have the ability to add certain syrups. I love cherry latte but I can’t order this from the app. Would be spot on if that was available and for the app to be added to wallet.
Apple wallet support missing
I would love to add the ability to add my card to my Apple wallet, as all other loyalty cards have this feature and saves me having to go through my apps
