Phänomenal
Scam
Response from developer
Thank you for your feedback. We'd like to clarify a few things, because some of this is a misunderstanding. Our app has been free to download for the vast majority of its history, and we have never offered a lifetime membership. We only tested a paid-download model for a very short period. Since most users downloaded the app for free, it isn't accurate to say that everyone was downgraded. The basic features remain free, and the subscription only unlocks the newer advanced features. If you downloaded the app during that short paid period, you can request a refund directly from Apple at https://reportaproblem.apple.com (sign in with the Apple ID used for the purchase, select the purchase, and tap "Report a Problem"). Please also contact us by email or through the Settings page in the app, and we'll provide some compensation as thanks for your support.
Forcing a payment after downgrading paid accounts
Response from developer
Thank you for your feedback. We'd like to clarify a few things, because some of this is a misunderstanding. Our app has been free to download for the vast majority of its history, and we have never offered a lifetime membership. We only tested a paid-download model for a very short period. The basic features remain free, and the subscription only unlocks the newer advanced features. If you downloaded the app during that short paid period, you can request a refund directly from Apple at https://reportaproblem.apple.com (sign in with the Apple ID used for the purchase, select the purchase, and tap "Report a Problem"). Please also contact us by email or through the Settings page in the app, and we'll provide some compensation as thanks for your support.
I had a pro account before they switched to “subscription” and they disabled all my pro features
Response from developer
Apologies for our late reply. The image in your email was a screenshot of the app with an error popup, which we were confused about because it didn't look like an error message from our app. Now I finally see that you are trying to get the text information in this screenshot, not complaining that our app is reporting errors. The real problem you are having is that the auto crop is not accurate, you can try to modify the crop area manually, there is a manual crop button in the menu bar, I hope this helps.
