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BGRSGuide

BGRSGuide

Helping CAF members relocate

3 ratings
62 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • January 31, 2018
  • April 9, 2026

Features

Developer

BGRS, LLC
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About

This app assists Canadian Armed Forces members and their families with their relocation process. It provides a secure platform to plan and organize moves, manage expenses, and access important information and contacts.

✓Move Planner
✓Communications Hub
✓Knowledge Center
✓Expense management with receipt uploads
✓Map of destination points of interest
✓Contact information for BGRS and suppliers
✓Message and task management
Show original description

What users say

Summarized from real user reviews of BGRSGuide. Based on 3 reviews and a 3.7/5 average, it highlights the 2 positives and 109 negatives reviewers mention most about this Business app.

Positive things

  • 👍Can view claim status
  • 👍Can view information resources

Negative things

  • 🐛App crashes often
  • 🐛Impossible to use
  • 🐛Unnecessary log outs
  • 🐛Buttons cut off/unclickable
  • 🐛Worse than useless
  • 🐛Support is next to useless
  • 🐛UI/UX is the worst
  • 🐛Difficult to navigate
  • 🐛Buttons don't work
  • 🐛UI is offensive
  • 🐛Cannot upload documents
  • 🐛Back button issues
  • 🐛Not user friendly/intuitive
  • 🐛Error messages
  • 🐛Clunky app design
  • 🐛No PDF receipt support
  • 🐛Not sized for phone
  • 🐛Bugs present
  • 🐛Difficult to upload files
  • 🐛Atrocious navigation
  • 🐛Slow claim process
  • 🐛Rejected claims
  • 🐛Glitchy
  • 🐛Doesn't save data
  • 🐛Cannot amend data
  • 🐛Cannot submit trip requests
  • 🐛Crashes when saving
  • 🐛Useless
  • 🐛Lost documents
  • 🐛Not compatible with iPhone 13 mini
  • 🐛Text goes past bezel
  • 🐛Too many upload folders
  • 🐛Confusing flow
  • 🐛Difficult/complicated to use
  • 🐛Time-consuming
  • 🐛Constantly freezes
  • 🐛Overly complicated
  • 🐛Minimum feedback
  • 🐛Need to use web browser
  • 🐛Terrible experience
  • 🐛Agent refers to policy
  • 🐛Uploads disappear
  • 🐛Staff advises not to use
  • 🐛Chat window crashes
  • 🐛UI is useless
  • 🐛Cannot set password in app
  • 🐛Words/sliders cut off
  • 🐛Yes/no questions not intuitive
  • 🐛Slow connection
  • 🐛Options don't line up with website
  • 🐛Technical difficulty message
  • 🐛Camera function terrible
  • 🐛Auto crops photos
  • 🐛Cannot recenter photos
  • 🐛Cannot edit receipt names
  • 🐛Asks for resubmission
  • 🐛Junk app
  • 🐛Customer service worse
  • 🐛Hard to navigate
  • 🐛Personal emailing issues
  • 🐛No 'other' expense category
  • 🐛Terrible layout
  • 🐛Chat function does not work
  • 🐛Old directive links
  • 🐛Cannot draft claims
  • 🐛Designed 10 years ago
  • 🐛Forces password entry
  • 🐛Links/information not active
  • 🐛Won't allow PDF uploads
  • 🐛Limits title character length
  • 🐛Frequent crashes
  • 🐛Zero response from reps
  • 🐛Technical issues
  • 🐛Cannot upload receipts
  • 🐛Poor UI
  • 🐛Inability to upload simultaneous documents
  • 🐛Some forms require printing
  • 🐛Glitches a lot
  • 🐛Only likes receipts in one format
  • 🐛Not efficient or effective
  • 🐛Slow and not intuitive
  • 🐛Document upload hard to find
  • 🐛Crashes many times
  • 🐛Needs polish
  • 🐛Worst app used
  • 🐛Not working for you
  • 🐛Not intuitive or operationally efficient
  • 🐛Forced to log in again
  • 🐛Occasionally logged out
  • 🐛App/web page not well matched
  • 🐛Navigating app more convoluted
  • 🐛Mediocre
  • 🐛Generic document upload
  • 🐛Terrible app and company
  • 🐛Cannot load videos
  • 🐛Cannot book planning session
  • 🐛Not a help for users
  • 🐛Doesn't open/crashes
  • 🐛Impossible to run
  • 🐛Vile app
  • 🐛Dumpster fire
  • 🐛No trust to inform of benefits
  • 🐛App exists just to say it exists
  • 🐛Cannot create claim/expense
  • 🐛No chat functionality
  • 🐛No auto login
  • 🐛Embarrassing design
  • 🐛Another CAF fail
  • 🐛Destroys substantial work
See all reviews

What's New in BGRSGuide

2.18

April 9, 2026

This version of the mobile application includes verbiage changes and resolves minor issues to improve the user experience.

User reviews

Most RecentHighest RatedLowest Rated

Bad

App crashes often and is impossible to use
lock8_lock8_

Unnecessary log out

It is a pain how it logs you out every time you close the app
Anon_154Anon_154

Third location for household goods and dependants

The button for the "are your dependants and household goods and effects located in a third location" doesn't show on the screen it's cut off by the border and can't be clicked on.
James9337James9337

Doesn’t work

Guys! You can use the desktop version of the site, which DOES work, on your mobile device. It may be a bit finicky when it comes to navigation, but it does work. Don’t waste your time with the app, it’s worse than useless.

I keep trying to submit a review and it keeps not taking. Maybe the third time will be the charm!
Show more
MissConduct69696969MissConduct69696969

Awful app and company

Garbage app at the best of times, support is next to useless
spedgiespedgie
See 57 more reviews

Developer apps

BGRS ReloAccess
BGRS ReloAccess

by BGRS, LLC

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(9)

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Sirva Forces
Sirva Forces

Helping CAF members relocate

💼 Business
Free
See developer apps

User experience

🐞

Reported Bugs

103 issues

App crashes often

Bug

Impossible to use

Bug

Unnecessary log outs

Bug

Buttons cut off/unclickable

Bug

Buttons don't work

Bug

Cannot upload documents

Bug

Back button issues

Bug

Error messages

Bug

Clunky app design

Bug

No PDF receipt support

Bug

Not sized for phone

Bug

Bugs present

Bug

Difficult to upload files

Bug

Atrocious navigation

Bug

Slow claim process

Bug

Rejected claims

Bug

Glitchy

Bug

Doesn't save data

Bug

Cannot amend data

Bug

Cannot submit trip requests

Bug

Crashes when saving

Bug

Lost documents

Bug

Not compatible with iPhone 13 mini

Bug

Text goes past bezel

Bug

Too many upload folders

Bug

Confusing flow

Bug

Difficult/complicated to use

Bug

Time-consuming

Bug

Constantly freezes

Bug

Overly complicated

Bug

Minimum feedback

Bug

Need to use web browser

Bug

Terrible experience

Bug

Agent refers to policy

Bug

Uploads disappear

Bug

Staff advises not to use

Bug

Chat window crashes

Bug

UI is useless

Bug

Cannot set password in app

Bug

Words/sliders cut off

Bug

Yes/no questions not intuitive

Bug

Slow connection

Bug

Options don't line up with website

Bug

Technical difficulty message

Bug

Camera function terrible

Bug

Auto crops photos

Bug

Cannot recenter photos

Bug

Cannot edit receipt names

Bug

Asks for resubmission

Bug

Useless

Bug

Junk app

Bug

Customer service worse

Bug

Hard to navigate

Bug

Personal emailing issues

Bug

No 'other' expense category

Bug

Terrible layout

Bug

Chat function does not work

Bug

Old directive links

Bug

Cannot draft claims

Bug

Designed 10 years ago

Bug

Forces password entry

Bug

Links/information not active

Bug

Won't allow PDF uploads

Bug

Limits title character length

Bug

Frequent crashes

Bug

Zero response from reps

Bug

Technical issues

Bug

Cannot upload receipts

Bug

Poor UI

Bug

Inability to upload simultaneous documents

Bug

Some forms require printing

Bug

Glitches a lot

Bug

Only likes receipts in one format

Bug

Not efficient or effective

Bug

Slow and not intuitive

Bug

Document upload hard to find

Bug

Crashes many times

Bug

Needs polish

Bug

Worst app used

Bug

Not working for you

Bug

Not intuitive or operationally efficient

Bug

Forced to log in again

Bug

Occasionally logged out

Bug

App/web page not well matched

Bug

Navigating app more convoluted

Bug

Mediocre

Bug

Generic document upload

Bug

Terrible app and company

Bug

Cannot load videos

Bug

Cannot book planning session

Bug

Not a help for users

Bug

Doesn't open/crashes

Bug

Impossible to run

Bug

Vile app

Bug

Dumpster fire

Bug

No trust to inform of benefits

Bug

App exists just to say it exists

Bug

Cannot create claim/expense

Bug

No chat functionality

Bug

No auto login

Bug

Embarrassing design

Bug

Another CAF fail

Bug

Destroys substantial work

Bug
✨

Requested Features

30 requests

Desktop version works on mobile

Feature

Improve UI/UX

Feature

Allow document uploads

Feature

Allow PDF receipt uploads

Feature

Streamline claim process

Feature

Improve navigation

Feature

Make app sized for phone

Feature

Add chat support

Feature

Allow landscape mode

Feature

Improve document upload organization

Feature

Reformat claims system flow

Feature

Allow PDF uploads

Feature

Link to document apps

Feature

Improve camera function for receipts

Feature

Add 'other' expense category

Feature

Improve chat support functionality

Feature

Allow drafting claims

Feature

Improve password management

Feature

Improve compatibility with different devices

Feature

Add live chat or secure mail

Feature

Improve document upload filing

Feature

Improve video loading

Feature

Allow booking planning sessions

Feature

Improve flexibility for different move types

Feature

Set up app in a logical manner

Feature

Improve auto-login

Feature

Allow uploading simultaneous documents

Feature

Allow e-filing for all forms

Feature

Improve receipt format compatibility

Feature

Improve initial start experience

Feature

FAQ

What does the BGRSGuide app do?

The BGRSGuide app is designed to help Canadian Armed Forces (CAF) members and their families navigate their relocation process. It offers a secure and customized environment to plan and organize moves, manage expenses, and access essential information and contacts.

What are the key features of BGRSGuide?

Key features include a Move Planner, Communications Hub, and Knowledge Center for enhanced user experience. It also allows for easy management of relocation expenses, including categorizing items, uploading receipts, and completing claims. The app provides informative tools like a map of destination points of interest and access to BGRS and supplier contact information.

Is BGRSGuide free to use?

Yes, the BGRSGuide app is available for free. Based on the provided information, there are no in-app purchases or advertisements, indicating a completely free service for its users.

Who is the target audience for BGRSGuide?

The app is specifically designed for Canadian Armed Forces (CAF) members and their families who are undergoing a relocation. It aims to make the transition process easier and more effective for them.

What kind of information can I find on the map feature?

The map feature provides location-based information for your destination, including schools, hospitals, restaurants, stores, hotels, and other points of interest (POI). This helps users familiarize themselves with their new surroundings and plan essential visits.