Bike rental
Great! Just have to be aware of the parking rules and the time limit.
Do Not Rent!
The app does not work! Bikes won’t end or start rental but they collect money first and refuse to refund. It runs on 5g only so if you are international you will have 3g or less it will not work.
didn’t work and slow
super slow app and didn’t let me end the session. scam.
Did not work
App was super buggy and let me spend my money but did not let my ride the bike. I tried multiple bikes and it would not unlock the bike. Horrible app do not use
This company will scam you beware
If you do decide to use this company and their bikes, make sure that you are parking in the designated spots they have for the bikes. I made one mistake thinking that I was in the right spot and they charged me 500 pesos as a fee when one minute later, I had moved the bike to the correct spot. I didn’t realize I was in the wrong spot. That fee is more expensive than their annual membership. There was no warning, and there was no mercy from their representatives. This is just another company in Mexico that will try to scam you any chance they get. Unfortunately, they do not care about their customer satisfaction.
Show more
Scammers
They charged me multiple times for being parked outside of zone, but I was always inside of it. No Apple Pay, you add credit card, and can’t delete it, they gonna keep your data forever. Not worst to use it!
Badly built
Software architecture of this app relies on server with loss of functionality when internet signal is lost. This is unnecessary and wouldn't be an issue if the app used correct technical design.
Evitense el disgusto
Cambie el numero de telefono, se me cerro la sesion y no me lo quisieron actualizar. Pague la suscripcion de un año y no pude utilizarla mas de un dia. No se las recomiendo!
Crooks!
I have had several subscriptions with this company and I have finally given up! Their bike’s are horrible and their customer service even worse. They often charge me fees and penalties because their app fails to work correctly and incorrectly reports the wrong usage. If you want to be hassled instead of having a good, reliable form of transportation feel free to use their app. Otherwise - be careful. They will overcharge you every opportunity they get and will never reverse a charge that THEY made by mistake.
Show more
Incorrect charges and slow response
I got the app, took one successful ride, then, on my second ride, the bike wouldn’t register as locked. I contacted support immediately and was told to refresh the app. I refreshed the app, deleted and re-installed the app, and the bike ride still did not terminate, even though the bike was safely returned and locked. The bike ride terminated nearly 12 hours later, incurring a 570 pesos charge on my account (I had paid for a year membership). I continued my contact with a representative through WhatsApp, who said they submitted a report. That was Saturday. It is now Thursday and the charge is not cleared and biciplaya is still not allowing me to check out a bike unless I pay the incorrect charge.
Show more
App is Broken
The server for getting past the sign up page is broken and they aren't responding to support inquiries. I had already paid for an annual pass and now can't access it.
Took my money then stopped working
I realize that software development is a process. I tried using it and then the app froze. I logged out then I couldn’t log back in. I uninstalled and reinstalled and then I couldn’t log back in and people stopped responding on the Support chat. Do better guys.
Tienen otros extras cargos bien pesados
Te roban el dinero con otros cargos. Ten cuidado.
Me robaron
Pagué un año pero solo hice un solo ride, la app no funcionó y dijo que había terminado mi viaje, después me cobraron $300 al pedo. Los del whatsapp no ayudan para nada solo dan todo la culpa a los clientes.
Fees and bugs
You are charged fees due to their negligence and then when you try to pay the fees the payment won’t even go through, leaving you with no bike. Also, you are supposed to get a discount for using Mastercard but it doesn’t actually happen. Also, as others have said, the app regularly glitches. Usually, waiting a minute and restarting it will fix it, but at some point it might not and you’ll have to walk while you contact support (like I did). If you are staying for more than a week, just buy a bike and sell it back to the store when you’re done.
Show more
BiciPlaya rental bikes
Great service, when it’s working correctly!
You have also charged me 3 times for out of range service, when i wasn’t out of range at all. Your service needs work!
Overall tho, I’m enjoying it when it’s working correctly & not charging me for no reason.
Now how about refunding me for the unnecessary charges?
You have also charged me 3 times for out of range service, when i wasn’t out of range at all. Your service needs work!
Overall tho, I’m enjoying it when it’s working correctly & not charging me for no reason.
Now how about refunding me for the unnecessary charges?
Show more
Fees and bugs
You are charged fees due to their negligence and then when you try to pay the fees the payment won’t even go through, leaving you with no bike. Also, you are supposed to get a discount for using Mastercard but it doesn’t actually happen. If you are staying for more than a week, just buy a bike.
Great idea and locations, app quality not good.
BiciPlaya is a great service granted you have patience with the application. it frequently freezes doesn’t find the bikes. You’ll have to restart it several times. Even when you lock a bike, it doesn’t register you’ll have to log out of the app and then log back in. It’s just generally unstable. Biking around Playa is very pleasant and the bikes are in decent shape.
Show more
Love the Bicycle Service
This is a great service but it needs more locations to park and shop!
Terrible App ruins Bicycle Experience
Wanted to like Biciplaya because it sounds great to just grab a bike and go from one place to another in town. But, I can't recommend it. The app is a mess. Signing up is a headache with too many forms, and I kept getting error messages. Also, they charge you 129 pesos for 24 hours, even if you just want a quick ride. And if you hit the cancel button by mistake, your day pass is gone with no warning, forcing you to buy another. Overall, it's a bad experience. The app needs a lot of work to be good. Right now, it feels like they didn't really think about making it easy for us to use. I'd say skip it until they fix these issues.
Show more