SO SLOW
This app is excruciatingly slow. Would be great if it didn’t take literally 3 minutes to load every single page
Waste of an app
They basically turned their website into an app. The purpose of the website is to entice people to come to big cedar. The purpose of the app should be to enhance the experience of the guests like joining the wait list for attractions or buying tickets. Instead, you have to drive up to the front desk, wait in line, only to find out there are no bowling lanes open. They are wasting manpower on staffing the desk with 7-8 people when they could have this handled by an app and have 1-2 people manning the desk in case something goes wrong/handle phone calls.
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App Rarely Works
This app rarely works. I have a new iPhone and full bars - pages won’t load. You are much better off to just go to the website from your phone.
Digital Key Disappears
First time here. I am currently stranded outside my room at 9:15PM with an angry/tired 13-month-old and a sick wife, unable to get in. The “Digital Key” feature completely vanished from the app when I opened it. No way to access it again. Had to call the front desk and am waiting on them to bring us a key. I’m mad enough to come give this review.
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It was nice but now not so much anymore
I’ve been coming to Big Cedar for 13 years and it use to be nice. There is no great bathroom luxuries the only laundry they have for bathrooms is a Jacuzzi tub and that’s only in special rooms. They used to be family friendly but now they’re not anymore. They don’t really have anything for young adults to do that hurts 16 to 20 years old or anything for a pregnant woman to do other than swim. The rooms are not quiet if you get a room on the floor they can have someone above you you can hear people stop around above you in the middle of the night. But it’s still nice to go.
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