Great App - Some UI issues
Having the “Done” button on the Message Centre be white on a light grey background is annoying though. Wasn’t immediately apparent and I had to close out of the app until the 4th or 5th time using the app as I couldn’t even see them. They’re still a pain to see even now I know they’re there!
Other than this, I’d highly recommend!!
Rubbish
Response from developer
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with our service didn’t meet your expectations. We’d appreciate the opportunity to understand what went wrong and to make things right. Please feel free to reach out to us again. • For technical issues, please email appsupport_uk@bauermedia.com • For subscription questions, please contact bauer@subscription.co.uk We’re here to help and would appreciate the opportunity to make this right.
Disappointed-still using it
Slow download speeds.
Patchy quality of document once loaded.
App is barely maintained.
Unable to login to app
Disappointing at best
laggy and freezes all the time
Search is now very limited
Why can’t I buy a single issue?
App doesn’t work consistently, very frustrating!
The problems are:
- the digital view problem means that it doesn’t always fully load correctly ( leaving many blank pages) therefore I can’t read all the content ( I don’t understand why it doesn’t fully download to my device so I can access from memory as opposed to trying to reload from the website each time I access it?)
- the magazine view (there are 2 ways to view Bike via the app either digital or magazine view) problem is that some issues the magazine just won’t load up.
These problems have only arisen since the new app that gives a digital view was launched.
I can only assume they haven’t tested comprehensively prior to launching, very annoying!!!
I also have yearly problems with my account that I have to raise with customer support and persist with until resolved. All problems have been proven to be with the Bike magazine app / system and nothing to do with my device or usage.
Response from developer
Hi Sin59, thank you for taking the time to leave your feedback. We are really sorry that you have such problems with the app. Our customer support has been very busy lately, so I can only ask you to be patient. We really try to help our customers, but sometimes it takes some time to answer everyone. Kind regards
Magazine view
Response from developer
Hi! Thank you for your feedback! We're very sorry for any problems that occured. Our customer support would be happy to help you. To contact us you may use the contact formular in the app or just send an email to: appsupport_uk@bauermedia.com Kind regards
No more buying just one issue?
Don’t update to latest version
Pathetic. Barely more than a scanned in pdf
Issues take ages to download or download fails
Pages in app look scanned in, so you can see photos that cross the fold in a magazine don't line up in the app
Can expand articles to make them easier to read- but then the formatting is a mess, with pictures not lining up with text
Response from developer
Hi! Thank you for your feedback! We're very sorry for any problems that occured. We'd be happy to answer any questions you have about the app at, appsupport_uk@bauermedia.com.
Great app
Response from developer
Hi DanorKev, thank you for your feedback. We are pleased about every postive rating. Kind regards.
Can’t access subscription
Login
Generally excellent
Fails to load dynamic resources
All seems to be working again now, without need to delete the App and re-install a second time . I presume some one behind the scenes has fixed something
THANK YOU!
>>>>>>>>>>>>>>>>>>>>>>
Original review Sat 1/1/22
Great magazine and app was working fine. Downloaded the app update a few days ago and all was fine initially - I was able to download the latest Bike issue. But this eve I just end up with a blank screen, tried deleting and reloading the app but to no avail. App starts up ok but shortly after starting to “download dynamic resources” I get an error message and a suggestion to check internet connection which is fine. It looks like an issue at the server end ?or a glitch with the new app under certain conditions? Hoping this gets fixed soon
Response from developer
Hi, thank you for leaving us your feedback plus updated feedback to it! It means a lot to us. We do test all of our updates thoroughly, but unfortunately, some technical glitches can always manage to sneak their way in. We can assure you that we do monitor the apps on a regular basis and try our best to have a glitch fixed as quickly as possible, so it is always best to wait on deleting and re-installing the app if you can. Our app support is available MO-FR at appsupport_uk@bauermedia.com in case something should come up in the future. Please do contact us there if needed. Kind regards
Not working here too
Response from developer
Hi, thank you for reaching out to us here. We apologize for a bit of trouble after the app was updated and hope that all is well for you now. Please contact us at appsupport_uk@bauermedia.com or send us a message out of the feedback of the app if you still have problems so that we can help. Kind regards
Terrible App - Can’t access any of my magazines!!
The previous version was clunky at best, but this version is completely unworkable. I can’t access any of my downloaded magazines that i have bought and paid for.
Come on Bike!! It’s 2022 you can do better than this!!!!
Response from developer
Hi, we are sorry to hear of the frustration you went through with the latest update of the app. We do test all updates thoroughly and try our best for them to go smoothly, but sometimes unforeseeable technical problems can occur and we try our best to have them fixed as quickly as possible. These have been cleared for the Bike app and it is working properly. If you are still having trouble with access, our app support is available MO-FR at appsupport_uk@bauermedia.com. We hope all is well now. Kind regards
