Alarm goes off at wrong time
Response from developer
Please update your device firmware to the latest version 2.017 online via the APP, which will resolve the issue where the sunrise or alarm functions sometimes activate abnormally on their own. If you have any questions, please contact our technical support at support@juxlamp.com.
New update broke the app
Response from developer
Please download and install the latest APP version V1.1.16, then update your device firmware to the newest version 2.017 online within the APP. This will fix the problem that the sunrise simulation or alarm function occasionally triggers abnormally by itself. If you have any inquiries, please reach out to our technical support via support@juxlamp.com.
App won’t change alarm time
Response from developer
Please download and install the latest APP version V1.1.16, then update your device firmware to the newest version 2.017 online via the APP. After updating, check whether the malfunction is resolved. We will keep tracking this issue. If you have any questions, feel free to contact our technical support at support@juxlamp.com.
Bluetooth connectivity broken
Response from developer
Please check if your device is connected to another smartphone, as this lamp only supports pairing with one mobile phone at a time. If you have any questions, contact our technical support via support@juxlamp.com.



