Couldn’t register
Response from developer
Sorry you've had trouble registering - you should find that the username checker is working OK now, so this may have been a temporary issue. Alternatively, you can sign up for Birds in Greenspaces online at bto.org, then use those same details to login. If you already have a BTO account for our other surveys, you can login with the same details (you don't need to re-register). Please also consider emailing greenspaces@bto.org if you need any help with accessing or using the app.
Love it!
Impossible to Get In
Disappointing.
Response from developer
Sorry you're having issues getting into the app - please consider emailing greenspaces@bto.org with more details so we can solve this. When logging in, make sure you're using your chosen User ID - not your email address. If you've forgotten it, you can see it when you log on to the website (in MyBTO). For security reasons, talking to our server requires the time on your device matches the time 'on our end' - it's rare that it's out of sync, but it does happen sometimes, and being just a few minutes out will cause your login attempt to get blocked. When registering in-app, if you pick your address using the postcode search, but 'continue' is still disabled, try tapping to enter the address manually instead. County and Country are both required, so you might find one of these didn't get picked up correctly from the lookup (it might not have been an exact match).
Has too many problems
Response from developer
Sorry that you're finding the app difficult to use - we've tried to make it as simple as possible, and there's additional guidance for using the app available at bto.org/greenspaces, on the 'Taking part' page, that we hope is useful. Please also consider emailing greenspaces@bto.org if you need any help with the app or submitting your records. By default, all Greenspaces UK-wide are visible on the map and searchable by name. When you pick a Greenspace, tapping the star next to the selection will add it to your 'My Greenspaces' list (and tapping again will remove it, if pressed in error). You can use this to curate a smaller list of the Greenspaces you regularly visit, and reach them quicker for future lists with the 'My Greenspaces' button near the top.
