Good Platform, Customer Support Needs Improvement
The platform offers convenient delivery locations, reliable delivery times, and useful order tracking with timely notifications throughout the process. However, customer support could be improved, as return requests and promised bonuses are not always handled consistently, and follow-up communication is often lacking. As a leading platform, it would also be great to see more competitive discounts and stronger after-sales service. Overall, it is a good platform with room for improvement.
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Disaster technical support
Very bad technical support when provided me with incomplete order which I could not return back or get the remaining unsent components delivered. 10 days of communication with Birmarket technical support team with no actionable results provided.
Ужас
Вот создали красивое приложение, но с доставкой все у них страдает. Решили поменять день доставки через три дня в день назначенной изначально доставки. Никто даже не набрал и не сказал, вы вообще дома будете, сможете ли принять. Ничего. Просто за тебя решили. Также размер одного из моих предыдущих заказов был М а фактически товар был на размел L/XL.
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Unreliable Bonus System
Due to improper implementation of their bonus system, bonuses are not being recorded correctly. Additionally, there are significant delays in processing bonus payments, which severely affect consumer rights. Additionally, the lack of information on stores’ VAT payer status and stock availability leads to order cancellations and other issues.
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Language issue
They removed English language i hope they bring it back so international can use this app too
