Typically fails to load
Repeatedly fails to respond to Touch ID , FACE ID and even passwords. A terrible useless app
App no longer works
Can’t log in and any attempt to reset password or login doesn’t work and there is no link to contact support.
No landscape view
App no longer allows viewing in landscape. Why?
Decent interface but doesn’t allow resizing
This is a wonderful app for keeping track of my finances. The one unfortunate aspect is that about 6 months ago they stopped allowing me to use full-screen mode on my iPad Pro in landscape. (This is the normal view when the iPad is mounted on the Magic Keyboard.)
Please fix this!
Please fix this!
Bring back landscape mode!
I’ve always been able to view my account on my iPad in landscape mode - until this latest update! It’s a one star app until it returns!
Suddenly there is no login screen
Can’t log in when no login appears. I was using face ID, nope. Background is there, moving across the screen. On iphone 12. Used this app for years, never had this happen.
No way to give feedback
There are a number of simple things they could do to make the experience better. There is no way on the app to provide any feedback on the usability of their app.
So instead I’m providing this feedback here publicly to let others know that Blackdiamond really doesn’t care to hear about what their customers want.
So instead I’m providing this feedback here publicly to let others know that Blackdiamond really doesn’t care to hear about what their customers want.
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BD App
The app is low level and lacks much detail.
It’s very limited and lacks muck detail.
It’s basically has totals.
It’s very limited and lacks muck detail.
It’s basically has totals.
Quit working
For some reason, the app rejects my valid login credentials now. There’s no support - witness years of reviews with no developer responses - and the app provides no way to contact “support”. The support link provided in the App Store points to the website where they’re trying to sell to the finance industry.
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App doesn’t open
Won’t open past the title page of the app. No login in option
Don’t use this app
If you are a RIA this company will lock you in for three years, and demand payment if you want to leave. App doesn’t work well. Avoid!
No end user control
Only your advisor can control the features. The user cannot even see what is possible to know what to ask for. I cannot, for example, add my bank accounts and home loan as well as my home. Not a full view of my wealth at all.
Worthless
Will not even open on my I phone anymore. The standard Schwab app has way more information and all you might possibly want to
know about your private advisor Schwab account. Total waste of screen space. Just deleted it
know about your private advisor Schwab account. Total waste of screen space. Just deleted it
Suddenly there is no login screen
Can’t log in when no login appears.
I was using face ID, nope. Background is there, moving across the screen. On iphone 12. Used this app for years, never had this happen.
I was using face ID, nope. Background is there, moving across the screen. On iphone 12. Used this app for years, never had this happen.
Does Not Work As Advertised
I have spent hours with my financial advisor and his team trying to get this app to work and it has left me nothing but frustrated. Third party accounts are difficult to add (after multiple hour long conference calls) and once they were finally added, several stopped updating without notice. My financial advisor’s office and I have been trying to get the accounts to update for days and still can’t get Black Diamond to work. I’ve asked my advisor to find another product for his clients
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Great app, needs to be optimized.
Liking the app so far. I just got the new iPhone 12 pro max, I have difficulty switching between the tabs on the bottom and checking my notifications on tabs besides the home one.
Needs to improve
The biometric sign in is constantly dropped and one has to accept it over and over with no resolution.
Does not update the values of the account in the portfolio in a timely fashion: it takes more than a day.
It is a very basic way to see what is happening to the money. I find it almost useless: is just a picture of how much money and of the return two days ago
I need a more responsive and accurate app
Does not update the values of the account in the portfolio in a timely fashion: it takes more than a day.
It is a very basic way to see what is happening to the money. I find it almost useless: is just a picture of how much money and of the return two days ago
I need a more responsive and accurate app
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Missing a couple things
This app does fairly well but there isn’t a way that I can see to view a combination of accounts. It is either all or one account.
When selecting a date, it only has options up to 12 months. Would like to see 2,3,5,10 years and All Time. No way to enter a custom date other than swiping month by month.
Lastly when I select a custom date it resets as I go to different pages.
When selecting a date, it only has options up to 12 months. Would like to see 2,3,5,10 years and All Time. No way to enter a custom date other than swiping month by month.
Lastly when I select a custom date it resets as I go to different pages.
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Love It!-
Great app for wealth management!
Great App
I love seeing all my accounts on the go in one place. Great features and great look.
