Filter problem
Once you click on the filter will not be able to exit it or confirm button just disappear. This is a new issue also the users should be able to choose which of the location they frequent the most instead of defaulting Clapton
App needs simple improvements to be effective
I signed up to the digital version of Blok. The quality of the videos themselves are really great but unfortunately the app lacks basic functionality that I’ve now cancelled my membership as the app experience is so poor. For example there is no way to search for videos or add videos to your own playlist - this means everytime I want to do a workout I have to scroll through all of the videos to find what I want. The playback of the videos isn’t great either - there’s no way to watch full screen videos on my laptop. A few years ago there used to be a Blok.tv website - this was MUCH better! Please improve the app and make it more user friendly to use on other devices. It’s a shame as I do think the videos are great but the user experience is too poor to keep paying and using the digital subscription.
Show more
Location changes every time
The app is mostly okay but every time I go to book a class it switches back to showing Shoreditch even though I only have Clapton credits
Auto Top-up malfunction
Every time I try to access the Auto Top-up feature to cancel or disable it, the app crashes and shuts down.
Notification
Need a notification when the trainer changes if you’re booked in a class. Too many times have I got to a class and it’s a different trainer instead of the original booked one. Not all the trainers are the same
Title
Review
Seamless
Great to keep me on track whether at home or travelling. Love the reminders to keep focus on fitness
Some small changes could make a really big difference
Classes can be filtered by category but it would be really useful to be able to filter by class name (instead or in addition). Calisthenics doesn’t appear under any category so at the moment it’s impossible to quickly view the schedule.
It would be good if you could save a default preference for the timetable so it shows only the specific site(s) or on demand videos as required rather than needing to adjust the filter every time you open the app.
‘Add to Calendar’ option still doesn’t work so I have to go into email and add these after booking.
For on demand workouts it would be useful to filter by class name and also by duration. It’s not very easy to navigate the catalogue and there isn’t an ability to save favourites or create your own programme with multiple videos (unless I am missing something) so it takes way too long to find the classes you want to do each time. I don’t bother with BLOK TV any more since it’s been app only even though I know the quality of videos and instructors is great and there are some specific things I’d like to work on at home.
It would be good if you could save a default preference for the timetable so it shows only the specific site(s) or on demand videos as required rather than needing to adjust the filter every time you open the app.
‘Add to Calendar’ option still doesn’t work so I have to go into email and add these after booking.
For on demand workouts it would be useful to filter by class name and also by duration. It’s not very easy to navigate the catalogue and there isn’t an ability to save favourites or create your own programme with multiple videos (unless I am missing something) so it takes way too long to find the classes you want to do each time. I don’t bother with BLOK TV any more since it’s been app only even though I know the quality of videos and instructors is great and there are some specific things I’d like to work on at home.
Show more
Blok is great App is glitchy and service /response times super slow
App keeps logging me out and doesn’t recognise pw and/ or email
Very frustrating. Then the service for responding is super slow.. 48hrs to get an answer to a query! Crazy
Very frustrating. Then the service for responding is super slow.. 48hrs to get an answer to a query! Crazy
Best App and Creative Content
The app and the creative content on both the app and website is spot on.👌 Easy to use and the design is cool and progressive.
Full of bugs
Showing cancelled classes in my streak. I think this just gave me an extra class but because it’s not showing cancelled classes there’s no way to cross check. Pleased to finally see filters by class type but such a pity they don’t work at all. Would be nice to dismiss notifications on main page but can’t. Really surprised not to see an update in App Store. Was also confused as to why it didn’t appear under a search for BLOK.
Show more
Bad booking process
When you want to book a one off class it lets you pay for the class and looks like you have booked it with a swipe but doesn’t book you in- just gives you a pass for a class. So you think you booked - you get a confirmation that it came of your bank account - turn up at the studio only to be told that you are not booked!
Show more
Impossible to cancel
App works well but Blok makes it very difficult to cancel membership. It’s buried within a help article and forces you to email support. Based on that dreadful experience, I won’t be renewing my membership anytime soon.
Broken App
Today the app doesn’t even open. Technical issues constantly. Many less classes since you changed things. Blok come on, sort it out
BlokTV website was great. The app is a disaster.
469 on-demand workouts were available on the now defunct BlokTV website. Only 63 have made it to the app. Give us back the 406 ones that have disappeared!
Adding insult to injury, some of the ones that have made it onto the new app have been hugely shortened : of the 44 so brilliant barre workouts, only 14 remain and all of them have been reduced from 40-45’ to a max of 20’ and arbitrarily edited making them useless. They are also wrongly titled : « the leg and core workout » is in fact an exclusively « arms » one. It seems that the developers have reduced the initial Bloktv content without fitness and training in mind. The app is fancy looking but the selection of training videos is incredibly poor. What a shame.
Adding insult to injury, some of the ones that have made it onto the new app have been hugely shortened : of the 44 so brilliant barre workouts, only 14 remain and all of them have been reduced from 40-45’ to a max of 20’ and arbitrarily edited making them useless. They are also wrongly titled : « the leg and core workout » is in fact an exclusively « arms » one. It seems that the developers have reduced the initial Bloktv content without fitness and training in mind. The app is fancy looking but the selection of training videos is incredibly poor. What a shame.
Show more
Missing the basics
It’s an exercise app but you can’t filter by class type, time or level. If I know I want to go to yoga but don’t know when don’t make me scroll through every class possible to find it. If I’m at work until the evening, let me filter by time slot. This is basic stuff.
Addition of class history and filter by teacher is the one good thing. Suggest this developer speak to more people about how they book exercise classes or look at competitors as they are missing a lot right now.
Addition of class history and filter by teacher is the one good thing. Suggest this developer speak to more people about how they book exercise classes or look at competitors as they are missing a lot right now.
Show more
Best trainers always
Best trainers and best classes from all the gyms I’ve been in London !
Love the gym, hate the app
This is the clunkiest app for the slickest gym I've ever encountered. Currently won't load on OS 16 for the upteenth time, so no classes can be booked. Won't recognize it's own class packs which means I have to ring up reception ever time I want to book a class. Waste of time.
Good app but needs more features
App is simple and does the job but would really like features which allow you to favourite classes and also search by class and by teacher.
Painful app.
Painful to use app which signs you out constantly, crashes and closes when trying to move forward to another day to book class and often books you into wrong classes. Today, it has signed me out and will not accept my password. When you click “forgot password” it takes you to a page which doesn’t load.
Show more
