Unreliable Service
This review is more about the company rather than the app as my scheduled can never showed up.
A cab was scheduled 48 hours in advance for a 4am pickup to take us to ORD, with a quoted price of about $32. We called the company the night before to confirm the scheduled time and was told the pickup would be at 3:50am. We left the time as they had changed it to, not as we had scheduled it.
Come 3:50a there was no cab waiting. We have the driver five minutes then called the company. The dispatcher confirmed the pickup location and time and routing with an extra stop in LaGrange before ORD. We said that wasn’t what we requested. It was direct to ORD. The dispatcher apologized and said the scheduled driver had to cancel, that she would find another driver, then call back with an ETA.
The dispatcher called back about five minutes later saying she had no cabs available and suggested we call another company.
As we stand here waiting for the Lyft we’ve not requested, a Blue Cab rolled by slowly, then took off.
If you need a reliable ride, this is not the company for you.
A cab was scheduled 48 hours in advance for a 4am pickup to take us to ORD, with a quoted price of about $32. We called the company the night before to confirm the scheduled time and was told the pickup would be at 3:50am. We left the time as they had changed it to, not as we had scheduled it.
Come 3:50a there was no cab waiting. We have the driver five minutes then called the company. The dispatcher confirmed the pickup location and time and routing with an extra stop in LaGrange before ORD. We said that wasn’t what we requested. It was direct to ORD. The dispatcher apologized and said the scheduled driver had to cancel, that she would find another driver, then call back with an ETA.
The dispatcher called back about five minutes later saying she had no cabs available and suggested we call another company.
As we stand here waiting for the Lyft we’ve not requested, a Blue Cab rolled by slowly, then took off.
If you need a reliable ride, this is not the company for you.
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Call Lfyt
If you want certainity, don't use Blue Cab. The reservation in the app aren't real. It depends if the cab acknowledges the dispatcher's request. Waited 30 minutes at O'Hare for a cab. Call Lfyt or take the "l".
App hangs and did not confirm my reservation after 15 mins.
Reservation was made but it was a pain waiting for confirmation. Had to call to confirm.
Disappointed
App can be amazing but just needs to be updated. No live viewing of cars in or around my area and drivers take forever to accept a request.
Tracking cab
Tracking the cab is great and history of previous trip makes a quick ordering of cabs. Love it!
