UPDATE: Responded to review and fixed
UPDATE: customer service responded to the review. They quickly updated the app and websites to fix the problems. The contact was very professional, thorough and quick. Thank you
I primarily got the app to search for providers. But the app only lists pharmacies. I emailed the company to say it was broken and was never given a reasonable response. I am also unable to add my other family members that are on the plan onto the app.
I primarily got the app to search for providers. But the app only lists pharmacies. I emailed the company to say it was broken and was never given a reasonable response. I am also unable to add my other family members that are on the plan onto the app.
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Response from developer
I'm sorry to hear you are experiencing issues, but I would love to help get this resolved for you. Please send me the user ID and email address associated with your account to MobileHB@hlthben.com so I can research this further for you. Sincerely, Kylene N.
Broken and they won’t fix it
I primarily got the app to search for providers. But the app only lists pharmacies. I emailed the company to say it was broken and was never given a reasonable response. I am also unable to add my other family members that are on the plan onto the app.
Response from developer
I'm sorry to hear you are experiencing issues, but I would love to help get this resolved for you. Please send me the user ID and email address associated with your account to MobileHB@hlthben.com so I can research this further for you. Sincerely, Kylene N.
