Room for improvement
I’ve had my BLC for several years now and so have gone through various iterations of the app. Some things have definitely improved. However, I find that Blue Light Tickets (which used to be on a separate website) are not very easy to find now that they are on the app. This could certainly be improved
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Not user friendly, limited assistance !!!
If you have an issue with your card, online general enquiry topics supplied are very limited using the online BLC contact centre portal !!! There is no telephone number for this unit and that given on Google is unobtainable !!! Also, any emails sent to the BLC address given on Google are returned as undelivered !!! The card and online sites are extremely user unfriendly and the fact you cannot contact anyone to me is highly suspicious. When I want advice, I would like to speak to someone and not be redirected to online enquiry portals that have nothing to do with my enquiry in hand !!!
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can't log in
i'm on 27.0.1 iphone 17 just updated the software and now unable to login it won't open anything on the main app. please look into this
Unable to add Vouchers to Apple Pay
After buying a Tesco gift card, the page shows the Add to Apple wallet button, but the button is inactive and untappable. Please fix.
Awful app and mediocre discounts
Bloated app that still can’t get the basics right.
Secretly side-loads a safari tracking extension into the browser!
Constantly logs me out. “Improved” Search is still useless. App is a cluttered ad driven mess.
Thankfully you can get just as good deals/discounts via other affiliate and cashback sites…
Secretly side-loads a safari tracking extension into the browser!
Constantly logs me out. “Improved” Search is still useless. App is a cluttered ad driven mess.
Thankfully you can get just as good deals/discounts via other affiliate and cashback sites…
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Very amateourish
I cannot believe that developers of this app are unable to get shopping card functions right. Their support team is useless. Virtual shopping cards should have a very simple way of checking balances and topping them up, but even if the card has not expired and with the “top up” logo on it, it cannot be topped up and when checking balances it says “card details not found”. This is mainly problematic with Waitrose and Morrisons. With relation to Sainsburys, other than above issues, the balance does not update on Apple Wallet - requires manually adding it back again, which is a dodgy solution. Waitrose and Morrison cards cannot even be added to Apple Wallet (option is not even offered). Overall, this is just a nuisance altogether. An experienced developer should had been able to get this right from the beginning regardless of the retailer which issues the virtual card - after all, it should all be the same platform and common interface since the cards are obtained via Blue Light.
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Response from developer
Hi, we’re really sorry to hear about your experience. We’d like to reassure you that this isn’t the experience we want for our members. The Apple/Google Wallet feature is currently only supported by a limited number of providers, which can cause some confusion, but it’s concerning to hear you’ve had wider issues across your shopping cards. We’d really like to look into this further for you. Please can you submit a request via our support page with details of the cards affected and the issues you’re seeing: https://support.bluelightcard.co.uk/hc/en-gb/requests/new Cerys, Blue Light Card
Never received
Applied over 2 months ago and still no card. Customer services is just as useless in getting back in touch as is the app. Ps how do I get a refund.
App won’t work
I have renewed blue light card. Card arrived in the post but app will not load up on I phone .
Doesn’t Work Sadly
Just signed up to Blue Light & some f the offers seem great.
Unfortunately, when try to access them from the app, I’m told repeatedly, that they cannot load currently & to try again later. I did & they still don’t load!
I did manage to purchase a pre paid card for Sainsbury’s but then it wouldn’t load in my wallet, so was a bit worried I’d lost 100 quid!
Fortunately, by logging into the BL website, I was able to retrieve it & put it into my Apple wallet.
I have an iPhone 17 with latest iOS, what am I doing wrong?
Unfortunately, when try to access them from the app, I’m told repeatedly, that they cannot load currently & to try again later. I did & they still don’t load!
I did manage to purchase a pre paid card for Sainsbury’s but then it wouldn’t load in my wallet, so was a bit worried I’d lost 100 quid!
Fortunately, by logging into the BL website, I was able to retrieve it & put it into my Apple wallet.
I have an iPhone 17 with latest iOS, what am I doing wrong?
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Constantly slow
Application is just slow
Awful app and mediocre discounts
Bloated app that still can’t get the basics right.
Secretly side-loads a safari tracking extension into the browser!
Constantly logs me out. “Improved” Search is still useless. App is a cluttered ad driven mess.
Thankfully you can get just as good deals/discounts via other affiliate and cashback sites…
Secretly side-loads a safari tracking extension into the browser!
Constantly logs me out. “Improved” Search is still useless. App is a cluttered ad driven mess.
Thankfully you can get just as good deals/discounts via other affiliate and cashback sites…
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Optimise the app
The app seems to not work as it should. Initial contact is good, opens as normal but then every button I press in the app seems to send me to either loading or blank screen!! I tried to delete/install the app, tried to update but none available!!! Please optimise this app. It work as normal on the browser!
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No more cinema
We had a good deal for cinema which is very cultural, however they stopped the contract, and blue light card put the cinemas webpages as if they were any discounts 🤦🏻♂️ disappointed, not going to renew my card.
App blocks my log in
If I could give zero stars I would.
I get error message which says ‘Sorry you have been blocked -you are unable to access blcshine.io”
This was reported to customer support who still have not responded for two months. I paid £5 for this membership as teacher. Completely ripped off! DO NOT BUY!
I get error message which says ‘Sorry you have been blocked -you are unable to access blcshine.io”
This was reported to customer support who still have not responded for two months. I paid £5 for this membership as teacher. Completely ripped off! DO NOT BUY!
app not working
doesnt load anything, same with the DDS app as well what an absolute waste
Apple wallet
Brilliant card to have but I wish I could have it in my Apple wallet with my other cards
App not working correctly
Following the latest update, the app isn’t usable with the display zoomed, the messages section has now disappeared. Please sort this out
Poor
App doesn’t work, as nothing loads up.
Used to work
The app before the upgrade worked fine now on iPhone (mine) despite deleting and reloading I cannot access account info. Bit of a backward step in terms of improving
Search tool faulty
Faulty app. Can’t search for anything, just get blue circle of death.