Use at your own risk
The good: they made a lot of improvements to the app
The bad: most of the cars are dirty and in bad shape
The ugly: just hope nothing goes wrong with you're rental. Because if something does, their service is terrible and you're on your own.
The bad: most of the cars are dirty and in bad shape
The ugly: just hope nothing goes wrong with you're rental. Because if something does, their service is terrible and you're on your own.
Should use Apple Wallet Car keys integration
We have to carry a card with us to open the BlueSG cars, you should integrate with Apple Wallet for the car keys
Good service, unreliable app
BlueSG generally is very good, sadly the app is unreliable and often has to be deleted and reinstalled after updates to continue working.
Infinite retry alerts and “Cannot reserve” failures are the only thing letting it down. But when that’s the whole point of your app, that’s quite important.
Infinite retry alerts and “Cannot reserve” failures are the only thing letting it down. But when that’s the whole point of your app, that’s quite important.
Unreliable
We’ve found the entire Blue SG service unreliable. We had three rentals on three separate occasions and had to call customer service every time (and in only one case did they actually pick up/fix the issue). Cancelled before our first month was even up. We were hoping this would be part of the solution to our transportation needs but when you factor in the the time and trouble it takes the same amount of time as MRT and is more expensive than just taking a Gojek/Grab.
Oh also the customer service is very poor. We complained twice and were not offered refunds for errant charges — just sent some standard template reply that clearly showed they didn’t even read our message. And there’s no way to dispute these within the app itself. Must call and sit on hold for long time.
Oh also the customer service is very poor. We complained twice and were not offered refunds for errant charges — just sent some standard template reply that clearly showed they didn’t even read our message. And there’s no way to dispute these within the app itself. Must call and sit on hold for long time.
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