BMI Federal Credit Union User Reviews

Name: BMI Federal Credit Union
Rating: 4.9 (3403 reviews)

BMI Federal Credit Union

💼 Business

💰 Finance

What users say

Summarized from real user reviews of BMI Federal Credit Union. Based on 3.4K reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

💻Easy to use interface
💰Great interest rates
🤝Excellent customer service
🏦Reliable banking experience
📱Convenient mobile app

Negative things

🐛Frequent app crashes
🔒Lack of advanced security features
🔍Difficult to navigate
⏱️Slow system response times
💳Issues with mobile deposit

Top reviews

Most Recent Highest Rated Lowest Rated

Love BMI FCU

Everyone is friendly and I have banked there for years.

Keegans Grandma

a month ago

Longtime BMI member

Solid banking

mo2$86

a month ago

Tellers

The tellers are all very friendly & helpful

Tessilu

a month ago

Great Credit Union for 47 years

I joined BMIFCU in 1979. It has been my primary checking account for 47 years. Great service and low administrative fees!

Friend from Ohio

2 months ago

Always consistent.

The app always delivers well and keep everything well organized for me.

Kahzooiom

2 months ago

BMI forever

I like all the enhancements that make it easier to get to the items I want to do. Response time is faster.

Dinahfaye

4 months ago

App

I only communicate with BMI through the App

Memphis9977

6 months ago

Never works right

It's terrible design, mfa doesn't support aes encryption, and makes it a target for ransomware. The passcode through text to move money in your own account is stupid, and it's constantly down..

themanindbox

9 months ago

Response from developer

Hello, after working with our vendor, the issue with loading accounts was resolved in the first quarter.

App not loading

Tried unlocking my card for 2hours straight. All my other apps are working. Thanks a lot. I missed on a job that will put money in my bank account.

willroli

9 months ago

Response from developer

Hi Will, Sorry to hear you were having troubles. We hope you were able to resolve them. If you require additional assistance, please call us and speak with a member service representative at 614.707.4000.

Best

Best bank and best Interest

Fiacre0

a year ago

Worst app yet

How does it not support duo or Microsoft authenticator, no it requires a phone number or email address, what is it 2005? Every time they update it, it get's worse.. I can't understand how a bank, who controls money, doesn't have money to actually hire competent staff..

themanindbox

a year ago

Response from developer

Hello, after working with our vendor, the issue with loading accounts was resolved in the first quarter.

My favorite all time banking experience

I’ve been with BMI for about seventeen years and have always had great service with them. They don’t have any frills or gimmicks but they always answer the phone! And keep fees low.

deanh54

a year ago

Response from developer

Dean, thank you for the great review and being a member! We are very happy to hear that we have lived out our mission of making banking personal. As CBUS Top Picks Best Credit Union, we strive to have great service for every member, every time!

Overdraft

I just wish there was a way to stop recurring payments wen you don’t have anything in your account. But everything else is good.

Trashapp tt

a year ago

Great app

I like the BMI app and I love banking at BMI. Everything is marked clearly on the app and the site is easy to navigate. The people who work at BMI are totally awesome and great to work with. I have been a member for over 20 years and would never consider changing! Keep doing what you do, BMI!

genejunky

2 years ago

Response from developer

Gene, thank you for the great review! We are excited you love our app and to know we lived out our mission of making banking personal.

Okay

It said system not working for a while but I just had to undownload and download again.

gracie❤️books

2 years ago

Response from developer

We’re sorry to hear you are having trouble. Please call 614.707.4000 and a Member Service Representative can assist you.

Not Good

I’ve had this app for a month and it has yet to let me open it. It says system not working and I still cannot get into it

EnjoyLife🤗

2 years ago

I love BMI FCU, not the digital direction

The rollout was not smooth. The UI is slow.

I don't want animations. I don't want fancy mode less UI drawers. I want my accounts, ledger with timestamps, stats & most common actions on each, comms with human bankers, mobile deposit.

With each new generation of user interface to the website, I feel like it takes longer to do simple things like move money between BMI accounts and see the status.

BeowulfDad

2 years ago

Response from developer

We appreciate the feedback. We strive to make banking personal and would like to learn more about your specific experiences. Please give us a call at 614.707.4000 and ask for the Contact Center Manager.

Great!

The employees are the best. I’ve been with BMI since moving here in 2000. I like the way the new website works too! Keep up the great work.

The best of the best! So helpful and pleasant!

Linda Casale

Gigi144

2 years ago

Response from developer

Linda, thank you for the great review! We are excited to know we lived out our mission of making banking personal.

Principal Payments

No way to make Principal only payments

PencilACA

2 years ago

Can I revert back to the old app??

New app is pretty, but does not work. Every time I try to verify an account for mobile check deposit, it closes out of the app. Tried to send an email to support, but the email that was autofilled is “not valid”. Maybe fix the bugs before launching a new app??

Was just told by BMI that this is a known issue for iPhones and had been since October 2023. I have been a member since 1995 and this is the first time I have considered switching to another credit union.

Thepigboy

3 years ago

Response from developer

Hello, after working with our vendor, Mobile Check Deposit issues were resolved in the first quarter. You can now seamlessly verify an account for Mobile Check Deposit.