Great app with a contactable human for support
Unable to access after paying for subscription
Response from developer
Hi. I checked and can't see any requests for support from you. What you are experiencing certainly is not typical and I'm sure I can help you out. Please contact me at support@msswsolutions.com This is a much faster way to resolve issues than through a review as they can take quite a long time to get through to me. Best regards
Probably the most valuable app for any lover of the sea…
Fantastic app!
Brilliant, simple to use, comprehensive features
Response from developer
Thanks so much for the positive feedback. It's very much appreciated. I'm always happy to receive suggestions for improvements and new features so please feel free to contact me directly through support@msswsolutions.com as well.
Boatie
Top notch tech support
Following Stuart’s advice, the issue was swiftly resolved (my iOS required an update), and I was able to explore Boatie.
The app provides a wealth of useful, relevant, well-presented information in an accessible format. £9.99 for a year is a tiny price to pay to kiss goodby to secondary port and tidal height calculations.
I look forward to using Boatie while cruising the South Coast this summer.
Boatie - 10yrs use of my favourite goto App for sailing
Subscription nag screen
The app doesn’t recognise this and fails to load, presenting the subscription nag screen.
I’ve used this app for years on and off but it’s never been reliable and therefore isn’t a go to app. I don’t use it onboard.
Response from developer
Sorry you seem to be having an issue. This is certainly not a typical experience. As with any app in the App Store, the purchasing process is not entirely within Boatie's control. It's not possible to provide proper support through App Reviews given the long turnaround between messages (it's taken 48 hours for this to reach me). Please contact me at support@msswsolutions.com and I'll be able to help sort it out for you.
Great App
Good app let down by trickery
Response from developer
Thank you for editing your review to remove the unwarranted accusations of lies and trickery. As the name suggests, the release notes are to highlight changes from the previous release - and in the case you mention, between 5.2.0 and 5.2.1. The change to being a subscription app happened with 5.0.0 which was 13 releases and over 3 months ago. However, the full history is on the App Store, on the web site and summarised on the launch screen of the new app - which also, in recognition of customers who already had the old version, offers heavily discounted subscriptions to ease the transitions into the new commercial model. There is nothing underhand about this - it is normal software release practice - you are not being ‘taken advantage of’ The costs of providing the service, updates and support have inevitably increased over the past 13 years and Introducing a subscription has become necessary to ensure that Boatie continues to exist for current and new customers. The version 4 app and supporting services you originally purchased a license to use have been withdrawn - there is no choice to remain using that legacy version because even if you deliberately failed to update the app on your device, it would no longer work properly (and shortly not at all as the legacy supporting services are being decommissioned - this is not in my control - I do not own them). All I'm trying to do is produce the best sailing app I can, cover the costs of production and make a basic living. I’m sorry you think the realities of the costs of production are ‘unconvincing’ - that is your opinion, but doesn’t change the fact of what it costs me to provide the service. What is disheartening is the unthinking rush to judgement coming from people who just assume everyone in the world is out to con you out of money and leaving a review based on that rather then the content and utility of the app itself. The largest full price subscription at this time costs less than a pint of beer a year, and for that you get a fully updated app ready for the latest Apple devices, new features, increased geographical and data coverage and responsive support - all things the v4 app did not have. If you are interested in a more detailed discussion you could reach out to me directly (boatie@msswsolutions.com)
Now a subscription service
Update 7th October 2022
The verdict on value is now determined- five stars and a subscription I will renew next year. Useful information clearly presented- thanks
Charts
Paid for the app and was happy
The app I paid for did what I wanted it to do, and now they want me to pay to use a new app t try hat was forced upon me.
What an absolute rip off. I would like the option to go back to the previous version and use what I have paid for already.
Hopefully the developers read this and make that possible.
Response from developer
It is no longer possible to revert to the previous version. Due to the age and legacy technology used it was increasingly unstable and unusable for many customers. I also understand the change to a subscription may be unwelcome, however the costs of providing the service, updates and support have inevitably increased over the past 13 years and Introducing a subscription has become necessary to ensure that Boatie continues to exist for current and new customers. In recognition of long term users like yourself, we have been mindful to ensure that discounts are available to help ease the transition to the new commercial model, and if for some reason these were not offered to you and you are interested in continuing to use Boatie in the future, please send an email to boatie@msswsolutions.com and I'll sort it out for you. All the best and happy sailing
TonyG
Great that the app is being supported again!
Excellent app
Very useful
Really useful app, but occasionally stops working
I would have given it 5 stars as it is an app I use very regularly, but occasionally the app seems to go through phases where it crashes on opening. It does this on all my devices and for multiple users, so seems to be a system problem.
Really glad to see it is working again.
