Terrible App
Nearly useless. Loading time is awful, terrible refresh rate. Difficult to see product options. Etc. should be a case study in how NOT to develop an e-commerce app. Please fix. Clothes are great though
Gets worse
Maybe it’s Walmart (the current parent company. This application continues to be horrible, my fit profile is no longer there neither is the wardrobe.
Wanted to give them another shot, and I regret it
After dealing with duplicated orders, overcharged cards, and incorrect sizes before, I wanted to give this app another shot. $130 later and another wrong sized item, and I regret even considering it. This app has never once properly placed an order of mine - and if it has, the customer service side has never fulfilled it properly. So I’ll be paying more shipping fees to return another item I wish was sent out correctly, all because this app remains awful.
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What’s the point?
Truly one of the worst apps I’ve ever used. For such a premium product I can’t believe it’s so hard to give you money.
Terrible App and Website
Trying to shop for suits and the app and website are horrible! They need new app developers immediately. App doesn’t retain sizing and the latency throughout the app is unacceptable in 2025. I loved the clothes but the online offerings are terrible.
Glitchy App
The app should really work seamlessly for a company that started as an online forward shopping model. The sale prices do not always match the website, and the app often lags and doesn’t load when you order. The app experience should match the price of the clothes.
Prevents me from shopping
I click on a item and it endlessly scrolls and prevents me from viewing the item.
Yet Another update and “orders” won’t load
Do they even still realize that we can’t pull up any of our recent or past orders?! It’s been 18 months and counting now that it hasn’t worked. For the life of me I can’t figure out why they won’t fix this simple problem?? What an embarrassment for this company.
Check out page fails consistently
The main page a business uses to make money isn’t functioning, can’t imagine how much this costs them in lost sales lol
Buggy App
I love Bonobos. Have purchased a lot of clothes from them. Excited to see an app launched, but it just doesn’t work well. The UI is good, easy to find everything, but quite often pages don’t load. Like most of the time.
App is quite frustrating
More often than not, I can’t view an item because the screen just hangs and never loads. Also, when checking out, the address always reverts back to the one I deleted previously.
The worst
This website has never been good but it seems to be getting worse as time goes by. I’ve been a good customer for years, this is by far the worse aspect of the company.
Deleting App - unless something changes
All the products are always out of stock. App freezes and doesn’t load products more than half the time. Great clothing, horrible service product.
Apple Pay Broken for Years
These guys refuse to fix the Apple Pay feature after all this time….
Yet Another update and “orders” won’t load
Do they even realize that we can’t pull up any of our recent or past orders?! It’s been 16 months and counting now that it hasn’t worked. Pathetic.
App is incredibly buggy
This shouldn’t be too hard to fix guys. The app simply doesn’t work. I can’t even make a purchase on the app right now. I see other reviews from years ago. Please fix it.
App constantly freezes
The app has constant freezing problems. Every time I tap on an item of clothing it gets stuck loading. Been like this for months.
App doesn’t worm
Why can you fix this app? You must be losing sales over this
Downhill
The app (let alone bonobos itself) has gone so far downhill I couldn’t buy anything if I wanted to. Freezes on any item I click even after updating/ re downloading
Unstable app
App freezes when trying to tap into a product from the main page.