Elegant, and lets me sleep at night.
I started using Boomerang Bike in August 2023. Two months in and I’m extremely happy with this product. It’s simple, cheap, elegant, and is a highly effective deterrent. I’ve had to leave my bike in risky locations for stretches of several hours, and so far so good.
I had a few issues at first with not being able to turn the alarm on or off, but after reading the manual carefully, I was able to figure out what I was doing wrong (I wasn’t reconnecting to the device from scratch each time I wanted to control it). Since then it’s been plain sailing.
The stats on my miles and trips are an added bonus. Overall, this is a great device and app.
I had a few issues at first with not being able to turn the alarm on or off, but after reading the manual carefully, I was able to figure out what I was doing wrong (I wasn’t reconnecting to the device from scratch each time I wanted to control it). Since then it’s been plain sailing.
The stats on my miles and trips are an added bonus. Overall, this is a great device and app.
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Great Defense
Mine has worked well fo 2 years. Also good to see trip stats
Login password does not allow paste on mobile (or desktop). Whu?
I don't recall ever using a mobile app that disallowed a paste into the password field on login. It's especially ironic that this is how the software of a security-focused device was designed. Any security-focused user is going to want to paste a strong password in from a password manager. The security-focused user is not going to want to create a simple password just to use the app and they are definitely not looking to tap out a password full of case-sensitive characters, numbers, and symbols. [disapproving head nods] C'mon.
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GDPR issues and 98% Unreliable App
As of April 2022, and based on attempts to use the app daily since January 2022, it is very disappointing the app is 98% unreliable.
It yields incorrect status for boomerang gps devices (eg, when app shows active Bluetooth green “connected”, the readouts for the boomerang device does *not* match the lights on the boomerang device… so, when the device is “armed”, and this shows visibly via the lights built into the device + audibly via device alarm, the app shows it is *not* armed … and the app does *not* then control the device, it does not turn off the alarm, even when “connected” for hours at a time … same goes for device not being armed … fully Bluetooth connected app simply does not respond to device in reality … this has caused problems to the extent a neighbour was so cheesed off the boomerang alarm would simply not turn off, they used a push pin to reset manually, and the usb port/panel collapsed into the interior of the boomerang device, and can therefore no longer be charged.
The developers promised app updates “in a few weeks” back in February and have been 100% unresponsive to my emails requesting support since then, and no sign of the updates they promised back in February.
It yields incorrect status for boomerang gps devices (eg, when app shows active Bluetooth green “connected”, the readouts for the boomerang device does *not* match the lights on the boomerang device… so, when the device is “armed”, and this shows visibly via the lights built into the device + audibly via device alarm, the app shows it is *not* armed … and the app does *not* then control the device, it does not turn off the alarm, even when “connected” for hours at a time … same goes for device not being armed … fully Bluetooth connected app simply does not respond to device in reality … this has caused problems to the extent a neighbour was so cheesed off the boomerang alarm would simply not turn off, they used a push pin to reset manually, and the usb port/panel collapsed into the interior of the boomerang device, and can therefore no longer be charged.
The developers promised app updates “in a few weeks” back in February and have been 100% unresponsive to my emails requesting support since then, and no sign of the updates they promised back in February.
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Not ready for prime time
Battery lasts barely one week without a charge. Alarm goes off as you try to disarm - not really useful when you are in a public place. Support is week, one man and a GPS device. I would not buy.
Took 10 minutes to turn off the alarm
This device is a neat idea but the implementation is terrible. The phone app is not communicating with the GPS unit in real-time — the alarm kept enabled despite it’d clearly said “alarm off” in the app, and there’s no way to force a Bluetooth connection between the app and the GPS unit to shut off the alarm. Connection between the app and the GPS unit is also hit or miss, the app constantly loses connection with the GPS unit even they are literally within a foot.
In addition, Boomrang indicates on their website that you can purchase the monthly subscription from the app. This is not the case as you are forced to signup for a annual subscription through PayPal when registering an account to use the device.
In addition, Boomrang indicates on their website that you can purchase the monthly subscription from the app. This is not the case as you are forced to signup for a annual subscription through PayPal when registering an account to use the device.
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Boomerang Bike GPS tracker
I wish I had this product BEFORE my expensive ebike was stolen! I've replaced my bike and installed this on my new ebike and it works great! I can see where the bike is at all times on a map and if needed the alarm can be activated so that it makes a loud siren sound when someone moves the bike. This is the newer version, V2, and I’ve already seen improvements to the software as they fix bugs. Great product.
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It’s still in beta and buyers are paying for the privilege of testing it
I love the concept and admire the developers for creating a device to address a serious problem. However the physical product, the registration website and the accompanying app have significant bugs and limitations. I don’t want to be too harsh as I suspect this is a small company with a small development and support team. I truly hope they continue to work on improving and addressing the problems as I’d like this to be a successful product. However “buyer beware”. This is product is essentially in beta and you are paying for the privilege of testing it.
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Outstanding!
This is the kit you need to keep track of your bike, i have installed them on my entire families bikes. The app is still in heavy devlopment, so expect some changes. I do recomend using a megentic chanrging cable to make life easer.
Terrible App
I wanted so bad to like this system but it is clumsy, hard to use and is not reliable. I am using the most current version of the app and firmware. Here are the issues: It can't find the bike and will sometimes place the bike in a place i haven't been for days. The trip log will sometimes record my trip and dated for the next day. The "trip started and trip stop" commands don't jive with the requested command. It just feels like the app development is under funded and they stopped at "good enough". Here is the bottom line, if my bike gets stolen i can't be sure the " find a bike " is accurate..
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Average App
It’s hard to separate the hardware from the app but I’ll do my best…
It’s, as someone else said, primitive. Uninspiring UI coupled with out of alignment text, awkward phrase choices, and slow to update status.
I’m hopeful that if the time comes where a bike is stolen that the app will actually function. However, based on communication lag between the app and device, I’m not sold that I will be able to find it before they get it somewhere they can remove the device.
It’s, as someone else said, primitive. Uninspiring UI coupled with out of alignment text, awkward phrase choices, and slow to update status.
I’m hopeful that if the time comes where a bike is stolen that the app will actually function. However, based on communication lag between the app and device, I’m not sold that I will be able to find it before they get it somewhere they can remove the device.
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App is Much Improves
The app has continually improved over time and the customer support is great. I love the boomerang and the peace of mind it brings.
Problems sorted out and great now
Early versions of the software let the product down but as of April 2021 I find the product great. Arming and disarming is quick and effective and tracking works well.
Bugs gone. Working well!
Very pleased.
Do Not Buy This Junk
This company is a class action lawsuit waiting to happen. This GPS unit has never worked. Any complaints to the company is answered by false promises that the next update will fix all the issues. I have had this for almost a year and have high hopes for each update. Any rating above a 1 star is fake or confused.
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Great device!!
So I have been using the Boonerang for over a year now. I started with V1 and was perfectly happy and now there is V2 with many improvement and app upgrades. The device is very easy to mount onto your bike and the app makes using it simple as can be. You turn the alarm on and go. If during your absence your bike is messed with alarm will go off. If that is not enough to stop thief and they still take it with alarm blaring then the gps side of things kick in and you call police and go get your bike back. How great is that!!!! I HIGHLY recommend this product!!!!
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Cyclotrac V2
I have had two Boomerang cyclotrac V1s and now own two V2s. 1st off—for less than $4 a month cell service for each bicycle it’s great peace of mind to know I’ll be alerted to any movement of the bike and can always track its location. The latest version of the APP works well to locate the bike, set “on” & “off” the alarm and see a road map of trip history. The alarm sound can be set to different durations depending on how stealth or revealing you want it to be. For me The APP does not seem intuitive regarding displaying the “on” Status of the alarm. The instructions explain this to say when the alarm is set to “on” and you need to turn it “off” you have to turn in “on” (even though the alarm is already “on”) then turn it “off”. With that knowledge I have no trouble setting the alarm “on” & “off.” My experience is the developers are focused on listening to customers and creating improvements to the APP and the cyclotrac’s firmware. Firmware is easily upgraded by Bluetooth or by USB cord. I’ve done both and prefer blue tooth. Charging is easy with the long cord they provide. My Ebike cyclotrac is always connected to the bike’s battery so I don’t have to remember to charge it. Yes—I have had some issues and I measure a company’s value to me by how they respond. Support has been over and above better than any company I have ever experienced. Early on a few years ago every text I sent was promptly answered. Now using email the cyclotrac is fully supported beyond my expectations. Email notices are routinely sent out to customers advising of APP upgrades & firmware upgrades. I hate that every parked bicycle has the eye of a thief on it. I hate that I need to have cameras and alarms at my house and in my car in order to protect my valuables. I’m glad cyclotrac is on my bikes.
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Cheaper than blood pressure meds
There aren’t many affordable ways to keep a virtual eye on an irreplaceable family member - your bike! My family had one of the V2 trackers on each of our primary commuting bikes, and gets significant peace of mind from knowing the bikes are safe where we locked them.
Is the app perfect? Not yet. But it does everything needed to keep the bike safe, and the company is actively engaging with customers to improve any user experience challenges.
Old reviews on the App Store aren’t relevant to the current product. Not everything changes as fast as this one - but this one’s rapidly evolving.
Is the app perfect? Not yet. But it does everything needed to keep the bike safe, and the company is actively engaging with customers to improve any user experience challenges.
Old reviews on the App Store aren’t relevant to the current product. Not everything changes as fast as this one - but this one’s rapidly evolving.
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Getting better
The app and device are getting better.
Steady improvements with a solid core.
The app has been improving greatly over the last few revisions. The core anti-theft function seems really accurate in my testing. The push notifications come quickly if the alarm is set. The time to disable the alarm is still a bit variable and sometimes my kids set it off on our cargo bike because they are impatient.
Overall, it provides me the peace of mind that I’ll know if somebody tries to walk away with my bike quickly.
5th star comes from the great customer service in general. Boomerang listens to feedback and is responsive to their user community.
Overall, it provides me the peace of mind that I’ll know if somebody tries to walk away with my bike quickly.
5th star comes from the great customer service in general. Boomerang listens to feedback and is responsive to their user community.
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