Needs work
Please update the app and allow copy/paste into the bsb/account payment section. I want to get the info right and the app is forcing errors.
Why isn’t OSKO the default anymore?
On the new app, payments no longer go by OSKO as a default anymore. I’ve just sent money and wondered why it hadn’t appeared and it seems that it will now take 3 days! In 2024! Apparently I now need to find an arrow to go to the option to change to OSKO payments. Can’t seem to set OSKO as the default either. Very backwards step.
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Thank goodness the updated seems to work great
After old app was changed I have resisted using new one for 2 yrs because of the disaster reviews, however I have just downloaded the new improved version with latest updates and it has worked a treat…so if it continues I am happy. It is the same as the new internet login version.
Woeful update
So bad. Everything is different and out of place. Don't transfer money, it used to be instantaneous but if you can't find where they've hidden the chances it'll now take days... nobody wants this
Can i give it zero stars?
Can i give it zero stars?
New app is great!
New app is superb! So easy to use, transfer and navigate! Good work!
Seems pretty good
Nice interface, supports faceID, it’s come a long way in the past year or so.
Not good at all
App doesn’t accept my login details anymore. Have tried both manual and auto logins. I’ve tried deleting and reinstalling the app. I have to use the website banking now and some transfers take longer.
I’ve tried to contact the bank for help why it’s no longer accepting my details and I received no response back.
Not sure how they can have a product this bad?
I’ve tried to contact the bank for help why it’s no longer accepting my details and I received no response back.
Not sure how they can have a product this bad?
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Dog of an app
The app is about as good as their customer service these days.
Border farce 2
As with the previous comments from disgruntled customers, I’m also experiencing major disruptions to conducting transfers both internally and externally.
I tried to pay a time sensitive bill using BPay that I could do without hassle on the old app. Payment didn’t go through after more than five attempts. The result was an annoyed landlord but not my fault?
Try to lodge a complaint with bank or speak to anyone and just get told wait time is taking longer due to the issues with the app!
Considering changing banks big time if this app isn’t fixed very soon.
Long time customer with short time patience…
I tried to pay a time sensitive bill using BPay that I could do without hassle on the old app. Payment didn’t go through after more than five attempts. The result was an annoyed landlord but not my fault?
Try to lodge a complaint with bank or speak to anyone and just get told wait time is taking longer due to the issues with the app!
Considering changing banks big time if this app isn’t fixed very soon.
Long time customer with short time patience…
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Not fit for purpose
When you log out of this app, the next time you log in you need to remember your bank account number and online password, which defeats the purpose of having an app. It then requires a validation number sent by SMS. Nor do I see any new features to make this app better than the old one. A major step backwards. As an update on the above, not only is it impossible to transfer between accounts, but the numbers on each account are different from the real account numbers. I’m seriously thinking of withdrawing all my money from this bank if it doesn’t address these problems urgently. As a further update the CEO has finally sent customers an apologetic email today (20 Oct) acknowledging the problems. However too little too late. I’ve pulled almost all my money out and put it somewhere else and I will not start returning money to Border Bank until the app is fixed. Update 16 Nov. The App has returned to the App Store and can be downloaded again. I road tested it this morning after an email from fhe CEO. I see no improvements at all. My only error in my review was to mistake a highly user unfriendly interface for no ability to transfer money at all. You can, in theory, transfer money and I tried transferring $50 out of the bank today, but it did not work - either it is delayed or it did not go through despite saying it was complete.
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Can’t even login
Despite repeated calls and requests for feedback that never happen, I still can’t login to the app!
Have now switched transaction accounts to new bank!
Have now switched transaction accounts to new bank!
No fixes with update
No fixes with update. Same rubbish. Considering changing banks because of this inconvenience.
Great lesson in how to go backwards
App is hopeless, clunky and not user friendly. Not sure why this was an “improvement”. It’s useless on an iPad.
Terrible
Considering changing banks. Why do I have to enter my full member and password on log in, and the lag in bank transfers is ridiculous.
Slow and difficult to use
Really unhappy with the new app. It takes over a day for my transfers between accounts to show up. Its difficult to navigate and not user friendly at all. Really bad app
Backward Step
The only way to access this new app after setting it up is to continue using your account number and password and then receiving an SMS authorisation code. So much for setting up Face ID and Passcode (6 digits - no choice between 4 or 6 digits).
Not ready to be rolled out and what I’ve seen so far there’s nothing new over the old app. Given the option I’d revert to the old app. At least it worked
Not ready to be rolled out and what I’ve seen so far there’s nothing new over the old app. Given the option I’d revert to the old app. At least it worked
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Not an improvement
The new app is harder to use and I cannot make the transfers between accounts I could previously.
I cannot organise my accounts. This is a major step backwards.
I disliked it so much I deleted it but have now been forced onto it. I really hope you look at the feel back and give us all the functions we had previously!
I cannot organise my accounts. This is a major step backwards.
I disliked it so much I deleted it but have now been forced onto it. I really hope you look at the feel back and give us all the functions we had previously!
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Doesn’t work
Same as the above comment, I have to enter my account number and password every time which is annoying. Also, what used to be instant transfers now lag and take time to hit the other account for both internal and external transfers. It’s definitely a worse app