Unable to add payment method, unable to practically do anything
Adding a payment doesn’t work, can’t remove payment method, updating my card yields invalid token. Yet there’s no other way to proceed on with booking for this app.
Pathetic app, but no option
No option but to use this app! However it’s so bad that you will sometimes cry using it.
Terrible for managing bookings
I’ve had such bad experiences trying to book and see my bookings, the waitlist feature just purely doesn’t work. Every time you navigate to a screen it seems like the data displayed is completely random.
At present I am waitlisted in 1 location, but if I tap the calendar for today on the booking screen it shows my waitlisted for 3 locations. I have also somehow booked myself twice in the same booking. It’s amazing how something so simple can work so badly.
At present I am waitlisted in 1 location, but if I tap the calendar for today on the booking screen it shows my waitlisted for 3 locations. I have also somehow booked myself twice in the same booking. It’s amazing how something so simple can work so badly.
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Cannot remove credit card details
If you put your credit card details in, even to just pay for a one time single entry pass (not even the recurring membership) there is no way to remove it afterwards. No way to erase your card details. Proceed with caution.
Poor UX
Can’t even create account, just returns an error message that says “An error occurred in decoding” without explaining what exactly went wrong.
This app ate my pass :(
I booked a slot for sunday but the app keeps displaying it as saturday so I cancel and rebook, tried logging out and logging in again to fix the issue but suddenly I was forced to recreate my account and my pass was gone??? My twenty bucks bro...
Not friendly
Unable to search for a friend and was request to use BM Email but have no idea where to get that details
Many bugs within the app
- Payment method, but keeps disappearing. Untrustworthy data retention.
- Mobile field isn't marked as mandatory, but is required.
- ‘Prefer not to say’ option for gender does not work. Form does not submit without selecting Male or Female.
- Mobile field isn't marked as mandatory, but is required.
- ‘Prefer not to say’ option for gender does not work. Form does not submit without selecting Male or Female.
1 star for UI and 1 star for that employee who helped solve my issue
Like everyone I’m having the same issue of using the passes, I wrote in an email and it wasn’t helpful. So I called in and the receiver (didn’t get her name sadly) was more helpful and was able to reserve a slot for me so that I can head down on the actual day to use my pass… hope this helps everyone!
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Buggy
App is unintuitive; attempts to book results in error prompts
Poor UIUX, limited functionality,
Doesn’t allow me to book for multiple friends, doesn’t let me book multiple slots in the same day, on the mobile website difficult to navigate to find the bookings calendar also, terrible UX. Would not want to visit BM after I clear my passes.
Need to improve asap
Can’t book n so confusing.
App is bad enough to make you write a review
App looks nice.
App is a ferrari with no engine and seats.
Just nice design thats all. Functionality and ux is BAD.
App is a ferrari with no engine and seats.
Just nice design thats all. Functionality and ux is BAD.
