It’s ok most of the time
I give this 3 stars because it’s just ok. The convenience and quantities are worth it some of the time. However, in recent months the app isn’t working properly. It keeps saying Oops bad request. Sometimes while adding items to cart, sometimes while trying to check out. I’ve gone several days before being able to complete my purchase and even giving up altogether and just going to the grocery store. In the few years that I’ve been using Boxed, several times items come damaged. Tons of leaked items, items opened or dented. At first, finding a way to contact them through the app was not user friendly but after a couple of times of that happening I figured it out. Prices have increased, items aren’t available or go out of stock, items ship from a third party and take weeks to arrive with no communication….so having said all that. Three stars is all they get. I went from ordering very often for our large family to maybe once every couple of months now.
Show more
Deliver
They have been delivering it to the entrance of my apartment building I have trouble lifting the boxes to get them to my actual apartment in the past they left it outside my door where I could slide them into the room is there a way they could deliver them to my apartment they would need to push my number in so they can get through the door thank youWhen they push my room number eight phones me and I push the number to let him in
Show more
Tried to order but acct got suspended
I placed my very first order yesterday and within 30 minutes after successfully completing (and paying) for my items I received an email that my order had been cancelled. The email did not include an explanation as to why the order was cancelled, but gave me the option to contact Support. I reached out to their Support team via email and they responded to me that my account had been suspended, and to reach out to their Risk department for more help. I don’t feel the need to waste my time in going back and forth with a company I’ve never even ordered from about why they decided to randomly suspend my account. If this is how you treat prospective customers good luck hanging onto them.
Show more
Boxed Up Some Excellence
I have been a Boxed Customer from almost their beginning; long before ads and going public in the stock market! Handy dandy place to buy bulk items. Sometimes these items are not less than what i can buy at my local Kroger or Target BUT most of the time Boxed DOES beat their prices! The convenience to buy bulk online from an ethical company is awesome and not have to DRIVE and waste gas going to a Costco or Sams or BJs. Over the years Boxed has added many new products. I especially LOVE Prince and Spring quality products which are a Boxed brand and cost less! I highly recommend using Boxed as your regular go to for many bulk items to be delivered efficiently and well packaged without damage!
Show more
Great Store. Terrible App.
Boxed is a good store. We live what is an 80 mile round trip from reasonably priced shopping. So online shopping is great especially given today’s energy prices.
BUT. This App is pretty much worthless on an iPad Pro.
I had seven items in my Cart from the website. Downloaded the app, signed in, and it couldn’t locate my Cart. Had to return to the website to place my order.
Had an issue today with my order, (FedEx apparently kicked our M&Ms from point a to point b). And the “Contact Us” feature was not only a little tricky to find, it sucked. I’d type my name, then when I went to input my order#, it Dumped me back to the Boxed Home Screen. Like three times. I gave up and went to their site on Safari to deal with it. Terrible App.
BUT. This App is pretty much worthless on an iPad Pro.
I had seven items in my Cart from the website. Downloaded the app, signed in, and it couldn’t locate my Cart. Had to return to the website to place my order.
Had an issue today with my order, (FedEx apparently kicked our M&Ms from point a to point b). And the “Contact Us” feature was not only a little tricky to find, it sucked. I’d type my name, then when I went to input my order#, it Dumped me back to the Boxed Home Screen. Like three times. I gave up and went to their site on Safari to deal with it. Terrible App.
Show more
