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bp pulse Reviews: Is It Legit?

bp pulse
bp pulse
BP Australia Pty Ltd
✈️ Travel
🗺️ Navigation

Customer Experience

Positive experience28.8% of reviews
Neutral18.6% of reviews
Negative experience52.5% of reviews

~ Based on 59 written reviews from the US App Store.

Is bp pulse Safe?

bp pulse appears mostly safe based on user ratings. AppsHunter Safety Score for bp pulse is 79/100.

This assessment is based on 338 user ratings, with an App Store average of 4.0/5.

Is bp pulse Legit?

bp pulse appears to be a legitimate app. AppsHunter Legitimacy Score for bp pulse is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

BYD Atto 3 2026

The app needs urgent attention!! Charging doesn’t start, I had to call the customer care and they remotely started charging!! The app doesn’t show me a stop option, again call the customer care and they remotely stopped charging!!
RMReddy Myyb

Register, re register

The instructions in the station say scan this QR code and download the app. First off it gives you the wrong app. Then once I got into said wrong app then there’s the bp pulse app so download this. But first register in the bp me app, then re register in the Bp pulse app. Same details but oh no can’t communicate that. Then register a payment method just don’t select PayPal cause Tis requires you to login and verify and re verify and then it won’t accept it anyway. Do then you go with credit card…. Rinse and repeat registration and verification. So now I’m 15 minutes into my stop and still not charging. So now I’m registered and verified step two select your station but hey let’s not put in a way to scam the QR code from earlier no just zoom in on a map and get the closest one. More make sure you’ve selected the correct charger correct connection and paid for it before you even take the charger out of the damn socket otherwise get ready to do it all again. Not put it in the car charger and wait for it to think about it a hot minute before actually chargers.
Yeah it was a terrible experience.
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Sseedanielrun

More super fast charges needed

I’m at Murulan. Only one Tesla and one non-Tesla charger at 75 kw.
I had just recharged in Sydney at 350 kw in 11 minutes. Please install more super fast chargers especially on the highways.
JJaffa03

Not very good

App constantly signs you out for “security” if you don’t use it frequently enough.

App barely has any models of car listed and is terrible out of date.

I still have a pending $40 charge to my credit card days after I charged even though they’ve already debited the total amount of the charge which was a quarter of that. It also did not mention this hold at any point which is questionable.
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Mmatvstheworld

Response from developer

Hi matvstheworld, thanks for your feedback, and we’re really sorry for the confusion caused. The amount you’re seeing is a holding fee, not a final charge. This is placed by the system to start the session, and we will automatically release the amount back to your account. Gowever, the processing time can vary depending on the bank, and in some cases it may take a few days. We apologise for any inconvenience or worry this may have caused. If you still don’t see the amount returned after your bank’s standard processing time, please reach out to us at evdriversupport@bp.com and we’ll be happy to help.

There’s an error registering you’re account

Why does it need a new account anyway, don’t you have bp me app already? A brand new app that doesn’t work. What’s the point
AAyooooohhhh

Only works in Australia

Despite BP and BP Pulse being a world wide brand, be warned that this app only works In Australia. Of you travel overseas there is no way to pay other than using the app, and the app doesn’t work. This is a great way to get stranded thanks to terrible app design choices.
Mmpgrosvenor

Most difficult chargers to operate

Trying to charge with these is so difficult there are no QR codes on the machines. When trying to insert your card nothing happens and if you try to tap and pay it doesn’t recognise your card at all so you have to download the app and then go through the multiple of button pressing on the screen. You think this mature technology would be easy to use by now but obviously not.
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AAllguff

Response from developer

Hi there, thank you for sharing your experience with us. I’m truly sorry to hear how difficult it was for you to start charging — that’s not the seamless experience we aim to provide. From what you’ve described, it sounds like the absence of QR codes and issues with card recognition made the process frustrating, and we completely understand how inconvenient that must have been. Currently, our chargers require payment through the app, which involves a few steps to ensure security and proper session setup. However, we know this can feel cumbersome, and your feedback highlights an important area for improvement. We’re actively working on making our technology more intuitive and user-friendly, including exploring better payment options and reducing unnecessary steps. Your comments have been shared with our development team to help drive these changes. If you could email us at evdriversupport@bp.com with any additional details (such as the charger location), it will help us investigate and improve the experience for all drivers. Thank you again for bringing this to our attention. We’re committed to making charging easier and more reliable, and we’re always here to help if you need further support. - Neerasha, bp pulse team

Dark mode icon

Dark mode icon please!!!
TtheVisionOSguy

Need to automate tax invoice

The charging experience is fine, along with off peak charging rates, though need to automatically send a tax invoice rather than email a request each time.
DRDon’t buy this robot

Avoid if less than $50

My wife and kids tried to use this app to put $10 charge in the car to get home. The app refused to accept the card because the balance was too low, it wanted to reserve $50. My wife and kids were stranded in a highway at night with not enough charge to get to another charge point. Contacted their emergency number and the message was basically “too bad, so sad, next time have more money in the account” utterly disgusted by this response!
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AAussie_cossie

Response from developer

Hi There, Thank you for sharing your experience, and I’m truly sorry to hear what happened. We completely understand how distressing and frustrating it must have been for your wife and kids to be stranded, especially at night. The situation you described is not what we want any of our customers to go through. The app’s current payment system does require a pre-authorisation amount to ensure sufficient funds are available for charging, but we recognise that this can be a challenge in urgent situations. We're actively reviewing feedback like yours to improve how we support customers in emergencies. Your experience has been shared with our team, and we’re committed to making changes that better serve our users — especially when they need us most. If you could please email evdriversupport@bp.com with any extra detail that may help us, we will pass this along to our development team. Carmen, bp pulse team.

These BP apps are revolting

This app and the bpme are shockers, why am I always having to login. If someone takes my phone I have bigger problems than someone using my bp pulse app to charge a car. Also why do I need multiple accounts to use bp rewards, bp pulse, etc. I can’t change the phone number on my bp rewards because it is registered on bp pulse. Time to go through your technology division with a big broom
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119815678

Response from developer

Hi There. Thank you for your honest feedback — we really appreciate you taking the time to share your experience. We're sorry to hear about the frustration with the login process and the need for multiple accounts across our apps. Your concerns are completely valid, and we understand how important it is to have a seamless and secure experience. Charging security is important, but we agree that convenience matters too. If you could please email evdriversupport@bp.com with any extra detail that may help us, we'd be happy to take a look into this for you! Thanks again for helping us improve. – Carmen, BP Pulse Team

Not Take Payment

App did not work using Apple Pay
DDuttsy01

Can’t view the app without creating a log in

I don’t know if I want an account yet, I’d like to look at the app and locations, but I can’t without creating an account.
Clearly there used to be a guest option, but it vanishes as the app loads.
LLRFra

Will not let me login

A terrible app that will not let me login. Support is useless
BBBritish Barney

Needs tap and pay

Account was difficult to create and appeared to forget account. Needs tap and pay reader on charger as an option. Chargers were rated at 150kw, same as my car which was preconditioned and below 29 SoC. Could not achieve more that 75kw. Only one other car there and rectifier rated for 300 kw. Tried a different stall and got less than 70kw.
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KKaligo

laborious login... again

other charging apps allow me to set up and plug in, this one requires me to type in my email address... again, with no autofill option, difficult to find the face ID or QR code features, tiny obscure icons. Far from intuitive.
Ddavidpainter

Logs you out too often

The app works fine except it logs you out all the time. Given the app sits behind apple’s phone security it makes no sense to log it out all the time. None of the other EV apps
do this and it is really annoying.
BBrizzyGreg

The UX is horrible

The user experience is frustrating. Even the slightest movement on the map triggers a full refresh, making the app nearly unusable. Honestly, doesn’t this bother your own developers?

You don’t have thousands of charging stations—there are only one or two in the Melbourne South East area—so there’s no need for such heavy map reloading.

Also, the UI elements look very basic, like default Bootstrap components. I’m surprised this is the design standard for an established company. The app really needs a UX and UI overhaul.
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Ddav8215

Response from developer

We’re sorry to hear about your experience and understand how frustrating this must have been. We truly value your feedback and are continuously working to improve. We will pass this along to our development team. If you could share more details with us at evdriversupport@bp.com, we'd love the opportunity to assist you and make things right. Thank you for reaching out.

Can’t register yet

Tick box to sign up for marketing consent is half blocked behind the register button, so can’t opt out before registering.
VVoods9832

Global Company. Region Locked App.

Good luck trying to use BP Pulse anywhere outside Australia. Stupidly short sighted corporation.
SSeanijo