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Bria User Reviews

Bria - VoIP Softphone
Bria - VoIP Softphone
CounterPath Corporation
💼 Business
📊 Productivity

Customer Experience

Positive experience29.5% of reviews
Neutral4.9% of reviews
Negative experience65.6% of reviews

~ Based on 61 written reviews from the US App Store.

What users say

Summarized from real user reviews of Bria. Based on 987 reviews and a 4.5/5 average, it highlights the 4 positives and 6 negatives reviewers mention most about this Productivity app.

Positive things

  • 🚀Best VOIP app for iPad
  • 👍Great service
  • 👍Convenient for remote work
  • 🚀Great sound quality

Negative things

  • 🐛Unreliable, calls drop frequently
  • 🐛Buggy, crashes often
  • 🔋High battery consumption
  • 🔒Security concerns with user credentials
  • 🔍Unclear registration process
  • 🔍Lack of phone support

Is Bria Safe?

Bria - VoIP Softphone appears safe based on user ratings. AppsHunter Safety Score for Bria is 90/100.

This assessment is based on 987 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.7% of ratings point to a safe experience
3.4% of ratings suggest some concerns
8.9% of ratings point to a risky experience

~ Based on 973 App Store ratings for Bria.

Is Bria Legit?

Bria - VoIP Softphone appears to be a legitimate app. AppsHunter Legitimacy Score for Bria is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Glitch

App is not opening, we need this fixed asap!
Designrlex.comDesignrlex.com

Response from developer

We are sorry about the issue. The issue is fixed now. If you still have any problems, could you please submit a ticket via https://support.counterpath.com/hc/kb-tickets/new ? Our technical support team will help you.

Beyond Primitive

This is official app to use with Bria Teams monthly subscription. The only reason I needed it is to see presence of users in the team and who’s currently on the phone or not. This app offers none of it, except dialing your contacts from your phone. App on desktop is just as basic. Even free microsip beats this paid one in every aspect
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UsbuildUsbuild

Response from developer

Hi there, thank you for your feedback. Presence feature is available in Bria Teams. If you need support, please feel free to submit a ticket via https://support.counterpath.com/hc/kb-tickets/new .

Unreliable

I used this app for sometime for business. Despite having push notifications on, there were instances that voip calls failed to ring when the app was in the background. This is loss of business.
Happily switched to another app and no more lost calls.
Matin_AMatin_A

BEWARE

Product is good but there is no option to opt out of auto-renew and no warning that renewal is coming up. They just charge your card and tell you about it after the fact. Complete silence from their billing team. They must make a fortune from scamming people out of money this way
Jadey-FJadey-F

New Update Keeps Crushing

The app was working good until I update to the latest version. Now on starup it keeps crushing.
aiknayanaiknayan

Response from developer

We've identified the cause and will be rolling out a fix soon. In the meantime, please update to latest build in TestFlight - https://testflight.apple.com/join/0HC7YxES

Best IP softphone

Love it
ReposdupirateReposdupirate

Bait and Switch

The app immediately forces you to sign up for a $8 renewable plan with one week free. Obviously the developer is hoping that you will forget to cancel, but forcing people design up is a very slimy tactic
Dr. BingoDr. Bingo

Response from developer

Hi there, Bria Solo has 14 days free trial, and Bria Teams has 30 days free trial. Please feel free to reach out to us if you have any concerns. https://support.counterpath.com/hc/kb-tickets/new

Ne fonctionne plus

Bria sur iphone ne fonctionne plus pour un sip chez ovh, j’ai des 400 en 5G ou des 503 en wifi
leon7891leon7891

Response from developer

Hi there, if you have any technical issue, please submit a ticket via https://support.counterpath.com/hc/en-us/requests/new . Our technical support team will fix the issue.

Can’t login

Downloaded the app. Asks for you to login, no where does it mention how to register. Haven’t tried the app in fairness but 0/10 for clarity. Would recommend adding instructions on how to register.
JoshJD93jagsjsbauankavdbJoshJD93jagsjsbauankavdb

I am unable to use this

I am unable to use this app for phone calls. Outgoing calls don’t go through. Incoming calls come through then drop out. Terrible time!
BRENDA7419BRENDA7419

No Refund Despite Limited Functionality

I signed up for Bria Solo but faced several issues. The trial expired before my VoIP number could be ported, and though it lists monthly pricing, the minimum subscription required is for a full year. Key features like SMS and reliable voice transmission were lacking; my voice quality was so poor that I was inaudible. Additionally, the voicemail system failed to recognize my caller ID. After switching to another product, I requested a refund within a month of purchase but was denied based on their policy. Buyer beware.
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PetrMcPetrMc

Poor quality audio

Receiving constant complaints from customers about how terrible the connection/line is!!! Fix this please!
SusieT73SusieT73

All inbound calls start failing within 20 seconds

All inbound calls start to decline in quality after about 10 to 15 seconds when using the mobile app. People complain it sounds robotic then the call starts breaking up pretty badly after that. This has been doing this for some time. The developers need to start from scratch if they want a half decent app. Very disappointing.
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PixibabyPixibaby

Subscription subscription subscription

Two counterparh softphone products moved from free to subscription model in last few years. Won’t be moving to the expensive subscription model but finding another free product I can use my existing VoIP service with.
BenMyatt74BenMyatt74

Decent offering but expensive

Bria works for the most part however there are limitations on the free offering such as the lack of TLS and the inability to select preferred codecs. I am happy to pay for the upgrade if it was reasonably priced but it is on the higher end for me. While I no longer use Bria, I still think it has a decent offering if you are willing to overlook the limitations.
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Haris A.Haris A.

Line cuts out all the time

It allows less than 30 seconds and line cuts out
Ivet 1Ivet 1

Blocks calls after the first one comes through.

Rings only once then the next call doesn’t come through. I’m missing work calls and losing money. Contacted support waiting for help.

This happens so often. When I log off and come back in it’s good for the first call only again. When it works it’s great but I have had this problem on numerous occasions.

I did not have work as a contact which was my previous issue. It blocked all calls after letting one connect.
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deb 43deb 43

Constantly drops calls

Not sure why but drops almost all calls
Dropping 23Dropping 23

Poorly make app

Application does not work well or in the same manner my desktop version does.
MopedmattMopedmatt

Response from developer

Hello, please submit an online ticket to our technical support team for assistance at https://support.counterpath.com/hc/en-us/requests/new

Erreurs 400 depuis la dernière update d’iOS

Je mets trois étoiles, car visiblement… Je rencontre beaucoup d’erreurs, 400 en 4G, et pourtant il n’y a aucun bridage sur le réseau d’Orange 🤔le souci est arrivé depuis la mise à jour d’iOS 16… P.S si un terminal est en 4G et fait du partage de connexion, étrangement, il n’y a aucun souci 🤔
Jason.BatesJason.Bates

Response from developer

Hello can you please submit an online ticket for our technical support team, as we'd like to keep an eye on the issue as well as assist you. Tickets are submitted here https://support.counterpath.com/hc/en-us/requests/new

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